Dealing with an unhappy customer is a tricky part of working in sales. A salesperson might not know why the customer is upset, or how long they’ve been unhappy, but it’s up to the rep to deal with it and fix the problem.
When this situation arises, what should a rep say to restore the customer’s positive feelings? Better yet, what phrases should be avoided to keep the customer from becoming even more unhappy?
For instance, instead of saying, “Let me look into that,” reps would be wise to offer a clear plan of action and say something like, “I’m going to do some more research. I will call you back with a solution by 3 p.m. today.”
Check out the infographic below from Slicktext to learn nine customer service phrases reps should avoid and what to say instead. Keeping customers happy is critical to a company’s success. These phrases can help restore relationships.