Alex Birkett

Alex Birkett

https://beomniscient.com/

Alex Birkett is a co-founder at Omniscient Digital, an organic growth agency that builds content & SEO programs for ambitious B2B brands. He lives in NYC with his dog Biscuit.

What Is Customer Satisfaction Score (CSAT) and How to Measure It?

Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfact...

Alex Birkett

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Customer Effort Score (CES): What It Is & How to Measure It

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How to Design Customer Satisfaction Surveys That Get Results [+Templates]

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How to Measure Customer Satisfaction in 8 Simple Steps

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Looking to elevate customer experience?

Alex Birkett recommends these Customer Onboarding Templates to lead your new customers through their first several months.

Download the free templates