When your employees need to find information, collaborate with other teams, or are in training, an internal knowledge base can be extremely helpful.
In this post, let's review what an internal knowledge base is and the best software to use to implement one.
What is an internal knowledge base?
An internal knowledge base is an online library of systems and processes for your organization. This is where you store, organize, and distribute information. An internal knowledge base is for internal use as opposed to an external facing knowledge base for customers.
With an internal knowledge base, you can store policies, handbooks, guidelines, and share information and findings cross-departmentally. Whether you're sharing short or long form documents, an internal knowledge base acts as a Wikipedia for your company. It's an internal help center where employees can get information quickly.
So, what's the benefit of an internal knowledge base?
Save employees time. When your employees need to find information, they don't need to wait for an email response or spend hours trying to figure it out themselves. They can easily search your internal knowledge base to find information they need, boosting productivity.
Efficient way to disperse information. Sending emails to your entire company isn't the most efficient way to disseminate information that employees will need to continue referencing. When you want to share information like employee benefits, holiday schedules, or FAQs, an internal knowledge base is the way to go.
Team collaboration. It can be hard to communicate what all departments are up to. With an internal knowledge base, teams can share their experiments and findings with the entire company. For instance, your support staff could share information about support tickets with each other and other departments who want to review customer pain points.
Centralized information. Finally, one place to find everything you might need. Having a single source of truth for information is important for companies that want to streamline, scale, and grow.
Assists with onboarding. An internal knowledge base helps onboard new employees so they can review documentation and policies.
As a customer service team, you might store customer FAQs and troubleshooting guides on an internal knowledge base. With these types of articles, your support staff can bookmark and continue referencing them during their calls.
Now that we're up to date on what an internal knowledge base is, you might be wondering, "How can I implement this?"
SharePoint is a team collaboration software tool that will help you share and manage content, knowledge, and applications.
Your employees can quickly find information and seamlessly collaborate with other teams. You can share files, data, news, and resources.
SharePoint, as a Microsoft product, is a customizable way to build cohesion and inform your employees through your intranet. One of its best features is that it's accessible on both mobile devices and desktop computers.
This is a great option for both small and large businesses because of the affordable pricing.