Marketers talk a lot about advanced techniques for working with their leads: lead flow, lead management, lead nurturing. But all of that is meaningless without consistent lead generation, and landing pages are the strongest tools in a marketer's arsenal to meet that looming monthly lead goal.
Because landing pages are so important to lead generation, attention to detail is in order to ensure you have the highest conversion rate possible. And as it turns out, landing page visitors are pretty darn fickle about which pages they'll convert on. To show you how to prevent landing page abandonment, we took a HubSpot landing page and broke down what it looks like before optimization, and after. See if you can identify the mistakes and how to fix them!
Subpar Landing Page
Here's an example of a landing page to access HubSpot's ebook that explains how to build your Google+ business page. It's not ugly, it's on brand, and it's professional; so what's wrong with it? It's not optimized, that's what. That means conversion rates will be low, and page abandonment rates will be high. When it comes to landing pages (and almost everything else in marketing, for that matter) pretty is great, but functional is better.
I've identified all of the page elements that are either missing or incorrectly executed in the screenshot below. Take a few moments to try to identify what's wrong with those page elements I've called out, then scroll down to see an improved landing page with explanations for why the new page elements will yield better conversion results.
Optimized Landing Page
Now let's take a look at the second landing page treatment and dissect why each change helps improve the performance of this landing page.

1.) URL Architecture - An optimized URL will help your landing page rank higher in search engines. You probably don't want the ebook PDF itself or the thank-you page it lives on to rank (that's why you have a form in front of it), but if your landing page appears in search, think of how many more leads you have the opportunity to collect. Instead of optimizing for www.hubspot.com/google-plus, the URL structure www.hubspot.com/how-to-use-google-plus-for-business is ideal because the phrase for which this page is trying to rank -- Google+ for business -- is in the URL. And be sure to separate words with dashes instead of underscores; Google's crawlers have an easier time reading dashes.
2.) Navigation - Notice how there is none? Including a navigation on your landing page like we did on the first treatment gives users another place to exit your landing page before they become a lead. The more choices you give site visitors, the more confused they will be about what action they are meant to complete on the page. And confusion among site visitors means lower conversion rates. You can bring back your navigation on the thank-you page where new leads land after they complete and submit your form.
3.) Page Header - First, notice the inclusion of the keyword phrase "Google+ for Business" in the header; remember that this also helps search engines identify the keyword phrase to associate with your page! But this isn't the only reason this header is a drastic improvement from the first landing page treatment. The copy used in your landing page header is one of the most important page elements, because it's what helps your page pass a user's blink test. The blink test refers to the commonly accepted 3 seconds which every web page has to orient users once they land on a new web page. This particular header tells us that this is the page where you can access a new ebook, and what the topic of that ebook is, helping users quickly orient themselves and continue reading to get more information and complete the lead-capture form.
4.) Form Header - Our first landing page didn't even include a form header, a major faux pas but quick fix. Your form header should simply tell the visitor what exactly filling out that form will do. In this case, visitors know if they fill out the form, they can download their ebook. And when can they do it? Right now!
5.) Image Selection - The first landing page included an image of two business people collaborating, but it wasn't as relevant as it could be to the topic of this landing page. The image of the actual ebook visitors will see if they complete the form provides greater relevancy and helps hammer home the benefit of completing the form.
6.) Privacy - Privacy is a real concern for folks nowadays, and the last thing you'd want is for someone to abandon your form because they weren't confident you'd handle their information securely. Including a link to your privacy policy helps alleviate those concerns so more visitors convert.
7.) Keyword Optimization - Just as the keyword phrase "Google+ for Business" is included in the URL and header, the second landing page treatment includes the long-tail keyword phrase to help the page rank well in search engines. Targeting long-tail keyword phrases like these on your landing page will not only drive more relevant search traffic and be easier to rank for than a head term, but it will also help you rank for those short-tail keyword phrases like "Google+" too.
8.) Value Building - While short is good, the extra copy in the second landing page treatment will actually improve conversion rates, because it displays the value of completing the landing page's call-to-action. Sure, the promise of an ebook on Google+ for business is good, but explaining what you'll learn if you download and read the ebook is even more enticing. Make the end benefit of completing the download crystal clear with the copy you include on your landing page, even if it does mean a few more lines of text.
9.) Readable Format - You can make those extra lines of copy more easily digestible by separating the value of the offer into bullet points. The extra copy is needed to convey value and drive conversions, but readers won't absorb the points you're making if they're too visually overwhelming. Using bullet points, numbered lists, dashes, and headers helps make those chunks of text easy to scan through.
10.) On-Page Social Sharing - You might think including social sharing buttons is a distraction just like the navigation in the first treatment, but on-page social sharing buttons don't take a user away from your landing page. Let users share your landing page with their network for more leads, and still let your current visitor easily convert during their visit with on-page social sharing, just like on your blog posts!
11.) Pertinent Form Fields - The fewer form fields you can include on your landing page, the better. However, this is one element of your landing page that should be subject to the most scrutinizing A/B tests! It's important not to overwhelm visitors with so many form fields that they abandon mid-form, but you also must collect the information you need to appropriately qualify your lead. The first landing page treatment's form fields, while admirably low in count, don't sufficiently qualify those who convert.
You'll notice that the second treatment also includes red stars that indicate which fields are required, and which are optional. If there is information that isn't absolutely necessary to qualify leads for your business but helps provide a more personal sales experience, include the fields and simply leave out the red star that indicates the field is a requirement.
12.) Action-Based Button - The last barrier to receiving a brand new lead is clicking the "Submit" button. Or if you're looking at the second (and better performing!) landing page, the "Download Now" button. Your form button should contain active and instructive language that tells the user exactly what to do. "Submitting" a form doesn't mean all that much, but pressing a button that says "Download Now" tells users that by clicking, they will be able to complete their ebook download -- and complete it immediately.
Have you experimented with new structures for your landing pages that flout any of these best practices? Share your experiences building landing pages in the comments!
Image credit: dcysurfer / Dave Young, AGmakonts

Jay Jalaram Extrusions 11:26 AM on February 10, 2012
Awesome post, this has helped my website on brass extrusion rods manufacturing to gain a lot of search benefit and helped to be in top 20 search results for keyword "Brass Extrusion Rods".
All thanks to hubspot
Michael Kovis 11:29 AM on February 10, 2012
Corey, this is a splendidly simple example full of awesome! This would definitely benefit those who struggle to create quality landing pages or even novice designs as it gives a great starting point to reference.
I always, always enjoy good inspirational tutorials like this. Thanks!
Kevin Moreland 11:37 AM on February 10, 2012
#8 is key. The perceived value in your offer MUST outweigh the perceived cost of filling in the form.
Ruby 11:41 AM on February 10, 2012
I must say, I always find the forms at Hubspot very off-putting. IMO, your forms, and what you consider to be sufficient to 'qualify' a lead is excessive. I've stopped downloading your e-books because of the number of form fields I have to complete every bloody time I decide I'd like to read your materials.
Bobbi Emel 11:42 AM on February 10, 2012
Great article! Very helpful to compare and contrast.
Joanna 12:15 PM on February 10, 2012
Good assessment... but do you know if your treatment actually helps boost the number of leads/sign-ups over the control?
Other CRO peeps would look at your treatment and say the headline can be improved on (e.g., add clear benefit of ebook), the form should be aligned left, and the image placement is strange/confusing. Not to mention that you don't seem to have sought out any information about visitors before making these changes; this is optimization based on "best practices", but optimizers know that different visitors and contexts require different practices. Which is why we test instead of just rolling out "optimizations" based on gut.
I mean, you think you've optimized the page... but until it's tested, you're just guessing. Do you plan to A/B test this?
Corey Eridon 12:26 PM on February 10, 2012
@joanna, we've already A/B tested our landing pages, and our second treatment performs the best.
Joanna 12:28 PM on February 10, 2012
@corey, that's good. why didn't you post the results? did i miss them somewhere in your post?
shalyn 5:48 AM on February 11, 2012
Great tutorials, you've covered the common points which marketers usually miss out. These points show how responsible and professional company you are.
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shalyn 5:50 AM on February 11, 2012
Great tutorials, you've covered the common points which marketers usually miss out. These points show how responsible and professional company you are.
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Piese auto 5:29 PM on February 13, 2012
Useful information! thanks for the good article.
Pam 12:49 AM on February 14, 2012
Interesting, but I do not agree with removing the navigation at the top. If I come to a landing page and cannot easily and quickly find the navigation, I usually leave the site.
Janine H 7:47 PM on February 15, 2012
Great post. Concise and lots of helpful tips. As for the comment directly above, IMHO some landing pages are helped by keeping the site navigation as it helps newcomers learn more about your company, but if the page is purely for conversion, then the more targeted and stripped down the better.
Jo 1:34 PM on February 18, 2012
I really like the theory that making changing in your landing pages will improve the conversion rate, but I think a lot of what has been touted by the expects such as the color of your click here button can increase conversion rate by 30%. You did not provide any metrics here to support that either page was superior to the next. So how do I know that you know what you are talking about? I respect Hubspot don’t get me wrong, but I’d like to see some numbers and real life experiments to support your statement here.
Lisa 2:24 PM on February 18, 2012
Im sorry, but I agree with Ruby. Your forms ask too much info AND it's the same info every time. If I answer once, why do I have to keep answering the same old questions just to download the PDF? It's very annoying, like you don't hear me and my answers are being dumped into some void somewhere.
Chuck 6:04 AM on February 20, 2012
Too many form fields. I've also stopped downloading your ebooks because I don't care to tell you my role at my company, number of employees, etc. I came for the free ebook, not to be data. Might as well make me connect with the facebook API so you can get more information out of me. Let's see the A/B results? Have you A/B tested different layouts, and not just the copy?
Kate 7:44 AM on February 20, 2012
I also have to agree with Lisa and Ruby.
I love your website, the content is amazing and it's always my go-to source for information on what's happening in the online world.
So once a week I'll for a massive read but it gets so, so irritating to fill out the forms again and again. You'd think if you saved the info with my email, all I'd need is that for you to confirm that you "know me". And usually I've come from my email anyways...
Janine 7:18 PM on February 20, 2012
Hubspot - for form fill out and lead management, please consider Janrain. Others, including myself, we can help validate or add new data by posting our own research.
Fred van Engelen 7:32 AM on February 22, 2012
There is another side to having social sharing buttons on the page: it gives the visitor the impression that he/she is dealing with a "modern" company, which builds confidence that this company is likely to have the latest insights. Especialy for an online marketing company not having the social sharing buttons would be very strange...