Over the past few weeks, I've been working -- mostly in secret -- on a sweet new free tool. Well, I'm finally ready to release it this week. It's called TweetCharts, and it's designed to be a simple way for you to quickly and easily obtain Twitter data on any hashtag, username, word, phrase, or URL. No longer do you have to wait for some social media scientist to run a report for you; now you can do it yourself!
To give you a sampling of the different use-cases and information you can pull out of this flexible tool, I ran a few interesting reports and highlighted what I thought was the most useful information from each. Here are a few things I learned...
Understand What Tweet Sources Are Telling You
When we look at the TweetCharts report for a given search term -- let's say, "analytics" -- we find that many of the most popular applications used to post tweets containing the word "analytics" are automated or third-party posting systems including Twitterfeed and Buffer. This indicates that most of the tweets mentioning "analytics" are those created by automated broadcasting and scheduling tools, likely by marketers. Using this data, if you were trying to engage in a real conversation about analytics on Twitter, for instance, you'd probably want to target long-tail keywords such as "measuring marketing" or "marketing metrics," which are more likely to be used in human, not automated conversations.
But when we compare that to the report run for "LadyGaga," we see a very different set of third-party applications used to tweet. Mobile applications and the Twitter.com web interface dominate, indicating that this audience is a very "normal" bunch and are manually tweeting, rather than scheduling or automating content. Most of these Twitter users are probably not marketers, so heavy-handed social media marketing tactics would probably appear alien here.
Determine Which Hashtags Your Audience is Using
Looking at the top hashtags section of the TweetCharts report for a search on "JustinBieber" shows us the conversational threads that are happening amongst Bieber fans. If I were a marketer looking to get in front of that kind of audience, these hashtags would make a great starting point. Sharing interesting content in tweets related to and tagged with these hashtags would likely appear in the search streams of hardcore Bieber fans.
Turning to the hashtag section of the report for the search query "SEO," we find that many include the hashtag "jobs." This tells us that many of the people using the keyword "SEO" on Twitter are either looking to be hired or are hiring. Those trying to recruit or find employment in the SEO space would do well to target this keyword.
Find Industry Influencers
When we analyze the report run for the "#B2BChat" (a popular Twitter chat), we can use the most mentioned users section to quickly identify users who are most influential in that community. If you're interested in engaging that audience, these are likely the great users to reach out to, as they tend to dominate the discussion.
On the other hand, looking at the TweetCharts report for "Las Vegas" reveals that the vast majority of users tweeting about Sin City only tweet about it once. This means that there are no easily identifiable common influential users for that topic. One might conclude that most are tourists who are not following the same group of people. Therefore, influencer marketing tactics are unlikely to reach the transient Las Vegas audience on Twitter.
Identify Opportunities for Engagement
Another possible solution presents itself when we run the report for a search on "vacation." Here we find that more than 12% of the tweets mentioning the word "vacation" are in fact questions. If you're trying to reach an audience interested in travel, a useful Twitter tactic would be to search for questions about travel, vacations, and specific destinations and answering them (either with tweets or through content like blog posts and videos).
There are only a few examples of some of the things you can learn from TweetCharts reports. I encourage you to run a few reports of your own using the search terms that concern your business or industry. Be sure to let us know what types of data you uncover and what other use-cases you come up with. How else can marketers use this tool?


Kevin 9:24 AM on May 01, 2012
One of the big problems with "social listening" is the background noise. Finding the handful of meaningful conversations among 10s of thousands of feeds is a job better handled by a computer than a person. In the HR space, there's some interesting new software design to do the equivalent of "signature analysis" on conversations, looking at the context as well as the keywords, links and influence status of the information to determine whether or not a conversation is important to your brand or target audience. The software is called SocialEars.
http://www.socialears.com
There are limitations today but I think this could be opening up a new frontier in social network marketing.
Karrie 11:22 AM on May 01, 2012
I am very interested to test this new twitter tool for myself; I am also interested in the software Kevin mentioned above; really great info guys!
Brian Brady 3:20 PM on May 01, 2012
Dan,
Tweetcharts.com is very interesting. Where in Hubspot is this available?
Roberto Favini 9:20 PM on May 01, 2012
It could be nice to see also the values and geolocations, Dan.
Michael Fern 7:35 PM on May 02, 2012
This is a great tool. Thanks for sharing!
Professional Courses 2:15 AM on May 03, 2012
It is a great tool, but I do hope HubSpot keeps it around this time. The Press Release Grader was an awesome tool and I had used it so many times, that using it had actually become a compulsion for me. And, then it was taken off! We want Press Release Grader back in business!
Dru 4:42 PM on May 03, 2012
Why is Tweetcharts telling me:This report includes data gathered from 26 tweets posted between 12/31/69 04:00pm and 12/31/69 04:00pm." I'd like information from this decade, please. ;-D
Emma Jud 7:17 PM on May 08, 2012
Doesn't seem to be working...