Twitter is a fantastic network for businesses. You can
monitor your brand
to garner valuable feedback, keep tabs on the competition, engage your customers in conversation, or even choose to use
Twitter
as a customer service channel. But there are several common mistakes that companies make on Twitter.
Here are 9 Twitter for business strategies to avoid , as well as how to remedy them.
1. Be Overly Self-Promotional
Would you want to have lunch with someone who only talked about themselves, and didn’t even ask you how your day was going? Of course not. So why should you act that way on your Twitter profile? Instead of having a Twitter profile full of self-promotional news or links to your own website, share other interesting, educational, or even funny industry news from websites other than your own. You’ll build a following more quickly, and you’ll likely be retweeted more often . And it’s not unprofessional to ask your followers how their day is going.
2. Only Include Links to Your Own Blog
Business blogging is a great marketing tactic, and so is sharing your blog posts on Twitter. However, these shouldn’t be the only blog posts you share. It only takes 10 minutes a day to contribute valuable content on Twitter. Check your RSS reader daily and share interesting articles you see there. Also, find other relevant bloggers in your industry on Twitter and retweet their articles . Give to get; these bloggers may reciprocate and share your content as well.
3. Follow Anyone and Everyone
Ever see a Twitter profile of someone with 10 followers who’s following 10,000 people and think “oh, they must be interesting!” Me neither. If you follow a ton of just anyone, not only will your Twitter stream be filled with irrelevant content you don’t care about, but you’ll look spammy to people who see your skewed follow numbers. Be picky about who you follow, especially in the beginning. You can use Twitter Search or Twitter directories such as Twellow or WeFollow to find people interested in your industry and what you're talking about.
4. Don’t Establish a Personality
Your company Twitter page shouldn’t just be a corporate Twitter page; this exudes a stuffy tone that nobody wants to follow. Some of the top brands on Twitter actually put a face to the person behind the tweets, such as Comcast and Zappos . You can even just link to the profiles of people behind the tweets in the bio section, which is what Ford does. These personal touches will attract more followers than hiding behind a corporate logo.
5. Don’t Interact With Other Twitter Users
People on Twitter want to follow people who might actually interact with them. So if you’re only putting content out there, even if it’s engaging content , you might turn away people who want to know you’ll reply. Twitter isn’t only about sharing one-sided content. It’s about sharing other Twitter people’s content and engaging in conversations about that content. Make sure to retweet and reply to at least a few people each day so that you’re making Twitter a two-way conversation.
6. Don’t Share Your Twitter Profile on Your Website
Keeping your Twitter profile hidden from your website visitors, the people most likely to actually follow you, is never a good idea. Add a Twitter badge to your website, and even add a feed of your tweets to your blog. Make it easy for your visitors to find out how to connect with you in social media.
7. Don’t Monitor Your Own Brand Chatter
If you think that monitoring your brand on Twitter is too time consuming, you’ll be glad to hear that monitoring all of your business’s social chatter takes only ten minutes a day . Use free tools like Twitter Search or TweetDeck to monitor conversations taking place about your company on Twitter in real-time. After you complete a Twitter search, you can even click “Feed for this query” and add it to your RSS reader for monitoring.
8. Don’t Customize Your Twitter Profile
Not customizing your Twitter profile is like blending into an anonymous crowd. Did you know that Twitter accounts with a profile picture have 10 times more followers than accounts without pictures? And that having a Twitter bio gets you 8 times as many followers ? If not, there’s your reason for doing so. Also, brand your business on Twitter by having a unique Twitter background.
9. Only Tweet Once Per Week
If you tweet only once per week, it will be hard to get noticed in the Twitter streams of people who follow thousands of even hundreds of users. But if you follow some of the advice above, by taking a few minutes each day to retweet interesting tweets and share relevant content , you shouldn’t have a problem here.
What would be your #10? Let me know in the comments below!
Diana Urban is a User Experience Manager at HubSpot. You can follow her on Twitter @dianaurban .
Conxa Rodà 1:28 PM on September 29, 2010
Useful advices!"
My 10th: Tweet constantly: overflow your followers' stream.
Writing many tweets a day is a sure way not to be followed. Time is a precious treasure: don't waste yours and most important, others' time.
Conxa
@innova2
Kathy Colaiacovo 1:31 PM on September 29, 2010
These are excellent tips and advice - especially for people new to Twitter and using it for business. Thanks for sharing - am off to share on Twitter now. :-)
Raven Garland 1:40 PM on September 29, 2010
Thanks. I put some of these suggestions into action right away! I love your articles and webinars. You have been my greatest teacher as I am new to so much of what you share.
Duncan 1:47 PM on September 29, 2010
10. Thinking too much about it all and becoming a bit bland
11. Adding comments to articles about Twitter without including your own Twitter account details...
I'm @oolopse ;-)
Stephen Heath 2:08 PM on September 29, 2010
Thanks for this post. It is nice to see some do's and don'ts that includes some examples of what top companies are doing. I frequently hear "use a photo, not a logo" but I have not personally come across a big brand that does this.
Marina Marsh 2:11 PM on September 29, 2010
Good post. We're just getting onto Twitter, but have already noticed the accounts on there that are clearly after numbers and not relationships. If anybody is interested in connecting: http://www.twitter.com/webloftdesigns
Corie 2:26 PM on September 29, 2010
The previous suggestions are great. My #10 or part 2 of #2 would be thanking those Twitter friends that retweet or mention you. Remember your manners and thank someone for taking time out of their day to mention you.
Corie
@MARCAJourney
Christina Pappas 2:44 PM on September 29, 2010
My #10 would probably be 'Lose Your Grammatical Skills'. Not sure what about 140 characters makes everyone result to acronyms like LOL and :)
Jean BUCQUET 2:46 PM on September 29, 2010
Thank you for these very interesting advices and very useful for small biz like mine.
New technologies need new politeness and you show the way
Diana Freedman 2:48 PM on September 29, 2010
Thanks for your comments, everyone. There are some great #10's here!
Kyle 2:54 PM on September 29, 2010
What's interesting is that several of these points apply not only to twitter, but to nearly any social network.
John Zajaros 3:34 PM on September 29, 2010
Some good points but #3 is off the mark!
For one thing, you cannot follow 10,000 without being followed back by a good portion of the people you follow. Twitter will not allow it. In fact, you won't get over the 2000 barrier if your following/follower ratio isn't in sync. After 2000 Twitter still monitors the numbers to make sure you don't get out of balance.
Additionally, numbers do not necessarily mean spam. In fact, most of the spam I get are from new accounts that follow almost no one but are followed by people using automated systems or blindly following anyone.
The spam pages all look about the same and they are most certainly set up to promote one product or one group of products.
I follow anyone who follows me!
IF they are not porn-related and/or engaged in some other morally objectionable activity. I also refuse to follow someone if every other word is profane. Not cool!
I block and report blatant spammers, period!
Social media is about meeting new people and experiencing new thoughts, ideas, products, and perspectives.
Yes, products!
How can you do that by categorizing people going in? The idea is to be social!
How can you do expand your horizons by not listening to alternative points of view?
Social media should be interesting, informative, and enjoyable!
If you engage in social media myopia, following only those who reflect your mindset and point of view, monitoring it with a middle school hall monitor's mentality, you will get out of it just what you put into it, nothing.
Open you eyes and your mind, expand your horizon, and engage! Do that and, before you know it, it will be 22 months later and you will have 26,000 followers and be ranked #1 in your city by HubSpot!
Hey, Cleveland is #52 as far as cities go with HubSpot...but I love it!
Open up, be engaging (talk to people!), RT when appropriate, and you never know...stranger things have happened!
John Zajaros
Twitter.com/JohnZajaros (and several others)
Rizwan 5:12 PM on September 29, 2010
Nice informative but one thing i found, twitter may also one cause of increasing the bounce rate, in some cases.
Rizwan 5:12 PM on September 29, 2010
Nice informative but one thing i found, twitter may also one cause of increasing the bounce rate, in some cases.
wendy 6:32 PM on September 29, 2010
I think my biggest pet peeve are the people who simply duplicate all their messaging between Twitter and Facebook. It's lazy and it also lets the people in those respective communities that it's just a cut and paste job.
humble executive 7:53 PM on September 29, 2010
Some very good points were pointed out. I especially the part that said
“If you follow a ton of just anyone, not only will your Twitter stream be filled with irrelevant content you don’t care about, but you’ll look spammy to people who see your skewed follow numbers. Be picky about who you follow, especially in the beginning.” This blog post was very enlightening. Thank you
Imie 11:11 PM on September 29, 2010
Great points! I would like to add to your list - brands with multiple users; 3-5 people using the same logo on their profile.
Tisa Yonts 1:06 AM on September 30, 2010
Helpful! Thanks:)
Windtee 1:17 AM on September 30, 2010
Of course there are other ideas to contribute to this fine list as many have submitted but, numbers 1 - 9 are a great start!
Windtee - Aviation T-Shirt Art!
Wilf 3:33 AM on September 30, 2010
We have tried to give our small parks department an identity - Wilf. We want him to engage with our followers. This is particularly important to us in our local area - Wolverhampton.
http://www.twitter.com/wolvesparkies
Matthew 5:49 AM on September 30, 2010
Really useful advice - I think the biggest error people make is to chase numbers - sure, measurement is important - but its quality over quantity.
Its better to have a great reputation with a small number of people you have a genuine dialogue with than to have millions of followers who you don't really connect with.
Matthew
Interim Marketing Director
Herb Lawrence 8:33 AM on September 30, 2010
Great post especially for a newbie like me still trying to get the hang of this "twitter thing" As somebody who likes "rules of thumb" what is a good target number on item #10 for average nr of tweets per day you should try to maintain?
Craig_McKenna 8:36 AM on September 30, 2010
I enjoyed reading this. A nice twist on the angle of how to do things right and it gives the messages some clarity.
I hope I already adhered to the basics of this but I definitely will now!
wendy 9:01 AM on September 30, 2010
Herb, to answer your question about "how many tweets per day," I think you are asking the wrong question. Too many people get into social media just to "be there" when the best way to use it really effectively is to determine WHAT you are using it for. You want an audience who is INTERESTED in what you have to say because it is relevant to them, so the number of tweets is determined by how often you have something that fits the puspose behind your twitter feed. I do several for businesses (my own and others) and also have a frivolous random one for crazy musing that are unrelated to any particular goal. I have written a few short articles about twitter on my site if you are interested. http:www.wswilliams.com
Herb Lawrence 9:35 AM on September 30, 2010
Thanks for the comment Wendy I will check your articles! I guess as an old "finance guy" and born again social media marketing enthusiast I am still always looking at quantifying which led to the question also to establish some parameters for myself not too much not too little as far as traffic but agree they must be of value to the readers which we do try to do. Thanks again
Industry415 Creative 11:53 AM on September 30, 2010
#10 @industry415 when gaining new tweet followers, be sure to reach out and personally introduce yourself and thank followers for taking the time to follow you. Being professional, courteous and showing appreciation for someone's time, can go a long way and actually shows people that you care.
Lucciano
Agency Director/Industry415 Creative
wendy 12:01 PM on September 30, 2010
No problem Herb. My advice would be to put out specific types of news on certain days, so that you become a reliable source for expected information. You can build a lot of flexibility around that, but it's good to have a core "mission" for your social media outreach ;-)
Kristina 12:02 PM on September 30, 2010
Great list, and I particularly like the first comment by @innova2. If I log on to Twitter multiple times per day, and the first thing which greets me is a screen full of the same avatar -- the result of tweeting too hard by one user -- it's an "unfollow." I don't want to see one person's face in a constant stream down my screen.
Conxa 1:26 PM on September 30, 2010
Ha, ha, thanks @Kristina!
@innova2
Marc LeVine 2:07 PM on September 30, 2010
Diana
Your post is a "keeper." I might just add another few items to your terrific list, though.
"Don't categorize your Tweets with #hashmarks" so they are more easily found; "Don't retweet other Tweeters interesting tweets often enough" and "Don't recommend other good Tweeters to #FF follow." Share the stage - it's not all about you. It's about those you meet and what THEY have to share.
Twitter really represents different things for different people. There are the "people collectors" overly obsessed with trying to add thousands of followers just to impress others. There are the relentless affiliate marketers that retweet the same EXACT message over and over and NEVER anything else. There are the narcisistic tweeters, who feel they have to share every life detail with the entire stream; and then there are the serious tweeters, who really want to exchange good stuff and build relationships on Twitter. I am sure there are other profiles I neglected to mention.
Your tips are great, though. Thank you for sharing them.
Marc LeVine
Director of Social Media
RiaEnjolie, Inc.
Follow on Twitter @RiaEnjolie
Lisa Kanarek 2:25 PM on September 30, 2010
Good tips. One more "don't" I'd add is don't tweet too many inside jokes or comments that no one else will understand. A few personal tweets are fine but at some point you'll lose everyone's interest because they don't "get it."
Lisa M. 4:12 PM on September 30, 2010
Great post. It's always good to tell newbies what not to do and to remind seasoned users to engage their social media connections.
Uma Rajendran 5:24 PM on September 30, 2010
#10 Forget to thank your ReTweeps.
This will be encouraging to small brands and novices (like me) to get ackowledged.
Thanks hubspot for all the help--blogs, webinars everything.
Davina K. Brewer 5:27 PM on September 30, 2010
My #10. Automate everything. Set it on autopilot with auto-DMs, auto follows, automated tweets of your posts, RTs from just anyone without reading them, auto-tweet silly quotes at random. Basically turning your feed into a broadcast channel without engagement. FWIW.
rbeland 6:32 PM on September 30, 2010
How about this? I recently noticed that four or five local companies all started following me at the same time. I then noticed they were all clients of a local marketing company that I follow. Apparently the marketing company sets up Twitter accounts for clients. A short while later, all five companies are sending out the exact same message about how great the marketing company is and how to get the great deal on business cards (Business Cards of all things!!!) That's a bit much wouldn't you say???
olinhyde 8:33 AM on October 01, 2010
Just RT.
Brilliant. 99.8% of everyone I know (including myself) has made at least 2 of these mistakes... this week.
Suggest you post this on the Twitter sign up page.
Great post.
Ben Acheson 12:06 PM on October 01, 2010
I agree that it is best to tweet as often as possible. But only if you have something compelling to say.
One compelling tweet per week is far better than a constant deluge of spam and rubbish.
Jeremy Blanton 3:05 PM on October 01, 2010
It's so funny, this post goes so well along with one I wrote not too long ago titled 7 Ways to Be Hated on Twitter: http://210consulting.com/2010/09/21/7-ways-to-be-hated-on-twitter/
Andrew Kirk 3:40 PM on October 01, 2010
#10 Making your Twitter account an auto-update of all other social media accounts (especially Facebook). Appears lazy and uninterested in forming personal connections.
www.twitter.com/Andrew_K_Kirk
Melissa Thelemaque 8:02 PM on October 03, 2010
Great list. It makes very good sense and you write succinctly.
There is so much noise out there in the Twittersphere. In order to rise above it, it's important to take the time to build a good foundation. Deliver interesting and diverse content. Refer people to your followers and who you are following. Respond and participate. Pay attention to your follower/following ratio.
Your tips are conducive to building that foundation.
(And honestly, I almost get angry when someone starts following me who's clearly a spammer. Usually, I call them out and block them.)
nirwana 11:15 PM on October 05, 2010
Your article is very good because most people on Twitter to follow people who might actually interact with them. So if you just put the content out there, even if it's interesting content, you may turn away people who want to know you will answer.
Kelley 7:26 PM on October 10, 2010
This would be much better if it were called "The 9 Best Ways to Use Twitter for Business" Some good ideas would be better understood in a positive tone. :)
Jules Rutherford 7:00 AM on October 11, 2010
For business users my #10 would be - no moaning. If you want to use Twitter to promote your business then everyone should see the best side of you. No-one wants to connect with and/or do business with negative people.
It might be 'who you are' or 'showing the real you' but after a while it's just dull.
@uturnjules
Rod 3:24 PM on October 12, 2010
Being a Twitter novice I find the comments very helpful and interesting.
Internet marketing is quite a science I wish I had spent more time researching the subject a few years ago, who knows I might be rich by now. :-)
Twitter Presence 2:44 AM on October 16, 2010
Excellent article, I'm Tweeting it ;-)
Susanne Penfold 4:12 AM on October 19, 2010
Don't be scared of Twitter, have fun with it.
James 3:45 AM on October 21, 2010
Overly Self-Promotional, I think Overly Non-Self Promotional is a problem as well.
I do enjoy hearing about the rainforest, oh, that one is out of style right now, and I do enjoy hearing about the grave injustices that strike down everyone, everyday, but too much of it comes off as extremely shallow and rather self-righteous.
Parveen Kaushik 2:51 AM on March 21, 2013
These are excellent tips Thanks for sharing :)