I know. Somedays it can be hard to utter this phrase.
For the most part, you have solid relationships with open communication and clearly defined expectations. But there is always that one offender -- that client that twists your relationship and disregards your time and energy. And this client can usually be categorised as one of 15 personas.
Ciplex put together this interesting graphic so you can identify -- and hopefully avoid -- the dreaded difficult client.
Recommended Reads for more advice on how to keep existing clients:
8 Phrases to Use When Your Client Is Extremely Unhappy
90 Revealing Questions to Ask to Really Understand Your Client
7 Surefire Ways to Deal With Too Much Client Work
What to Do When a Client Says "No" to Your Proposal
How to Disagree With Clients Without Being Disagreeable
How to Set and Manage Client Expectations: 8 Essential Tips
10 Phrases That Signal Your Client Wants You to Work for Free
6 Things to Know When You Jump to Another Agency
How Taking the Pulse of Your Clients Can Help You Manage Happiness
Create Client Chemistry and Close More Deals With Personality Profiling
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