Supporting Modern Browsers in the HubSpot Product

Brian McMullin
Brian McMullin

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In order to deliver the best possible product experience to our customers, the HubSpot application needs to make the most of new capabilities that are only available in the latest versions of commonly used web browsers. Some new technologies, like HTML5 and CSS3, are only available with modern browser like Firefox and Chrome. For this reason, just like Google and Facebook before us, we’re going to be limiting our web browser support to modern browsers like Firefox, Chrome, Safari, and Internet Explorer 8 and 9.

Limiting our support to modern browsers helps us deliver new features faster. As new browser versions are released, it becomes more and more difficult for development teams to support all historical versions. Therefore, beginning this week, HubSpot will no longer officially support the use of Internet Explorer 7 on our application. HubSpot will continue to support both IE8 and IE9 for the foreseeable future.

What does this mean?

Some features and functionality may no longer work as expected when using IE7. This is not to say that HubSpot will no longer work at all on IE7, but we will not be including IE7 in our testing process, so there is no guarantee that it will work as it does on other, more modern browsers.

What are my options?

If you prefer to use Internet Explorer as your browser, just upgrade your Internet Explorer to the most recent version. If you’re interested in switching to a different browser, you can download and install the latest Google Chrome, Firefox, or Apple Safari browser instead. It’s up to you.

I can't change my browser! What can I do?

Fear not! We understand that you may not have the necessary permissions to upgrade your browser. Many of our customers have IT departments that control the software that resides on their computers, including the web browser. You may also be blocked from upgrading to a new version of your browser if you do not have administrator access to your computer. In this case, you can either ask your IT department to upgrade your browser for you, or you can install the Google Chrome Frame plugin. This plugin essentially makes it possible for your IE7 browser to process HTML5 and CSS3. Enabling the Chrome Frame plugin is a great alternative if you’re unable to upgrade your browser yourself.

Questions?

We want to make this as painless a process for you as possible. Please let us know if you have any questions about our browser support, and contact the HubSpot Support team at 1-888-HUBSPOT x3 if you have any problems updating or determining what browser to use. We’re happy to help.

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