When you've got an important email to write, it can seemingly take hours. You write, revise, delete, and agonize over every word, link, and even your email signature.
And if you are selling your staff's time in the form of the billable hour, this can be a huge waste of resources.
While we're talking about one-on-one communication, it's a worthwhile pursuit to create a library of canned email responses or templates that your team can use for specific activities or in response to clients. It ensures that the communication from your team is clear and consistent, makes it easier to respond to requests more quickly, and removes the uncertainty that junior staffers feel when dealing with a difficult situation.
Below you'll find a starting point for building out your library of email templates that can be customized. Use these to make your client communication more efficient.
Request for Approval Examples1. Reply to a prospect's proposal.
2. Respond to a client requesting out-of-scope work.
3. Request project-related approvals from a client.
4. Follow up on a project with a client.
7. Request a positive online review or recommendation.
Sending a Great Email
Whenever you send an email, be sure that you're coming off as professional and polite, even if you have to get a certain job done quickly. Canned responses are great for accomplishing all of those things.
Now that you've learned how to draft one, here's a guide to programming and using them in Gmail.
Editor's Note: This post was originally published July 12, 206 but was updated on Dec. 12, 2019 for comprehensiveness.