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So you didn’t close the deal, huh? Tough one. Was it the price? Were they not as interested as they seemed? Maybe one too many emails? Or did you just say the wrong thing at the wrong time?

Sales reps have to think on their feet during calls and presentations. Anything they say could make the prospect suddenly not want to buy.

So is your best bet just to keep quiet and hide behind your email? Nope. But it is important to know what phrases can send a deal in the wrong direction.

This infographic from Tami Savage dives into seven common phrases reps use that kill deals, and what to say instead. Remember: What you say can and will be used against you if you’re not careful with phrasing.

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Originally published Nov 25, 2015 8:00:00 AM, updated February 01 2017

Topics:

Sales Communication