It's undeniable that software as a service (or SaaS) is growing rapidly. In fact, based on a survey conducted by BetterCloud, 73% of organizations who responded said that at least 80% of their apps will be SaaS by 2020. That’s a percentage that's expected to grow past 2020, too.

Free Download: 17 Templates to Help You Put the Customer First

SaaS is changing the way organizations work. SaaS products distribute data online to be accessible from a browser on any device. Companies can then continue to host the software and provide constant IT support. This allows for stronger network security, greater collaboration, additional features, and straight-forward, upfront prices.

Some SaaS companies have stood out from the crowd this year — which is a tough feat to accomplish in their respective markets. To give you an idea of what these organizations look like, we've curated a list of the strongest, fastest-growing, and biggest SaaS companies that you can learn from in 2019.

Top SaaS Companies

The most successful SaaS companies are the ones that can differentiate themselves from their competitors while exceeding customer expectations. According to market research, the organizations and products listed below are considered to be the most effective at doing this throughout the last year.

Strongest SaaS Companies and Products

This data was collected by G2 Crowd. G2 Crowd uses Grid® Scoring Technology, which establishes its scores of top companies and products on a scale of 0-100 based on user reviews, online sources, and social networks. You can read more about the Grid® Scoring Technology here.

1. Google

Google owns 137 products that are focused on Internet-related services, like its search engine, digital analytics, document creation, online advertising, and more. According to G2, it was ranked 92 in market presence and 94 in satisfaction with an overall score of 93.

2. Adobe

Adobe owns over 50 computer software products in digital media and marketing, printing, and publishing. In this report, it was ranked 86 in market presence and 92 in satisfaction with an overall score of 91.

3. Slack

Slack owns three products. Its main product, Slack, is a collaboration and chat tool that allows for internal messaging, video conferencing, and productivity bots. It was ranked 85 in market presence and 100 in satisfaction with an overall score of 94.

4. MailChimp

MailChimp is a marketing software company that owns three major products. Its main product, MailChimp, is an email marketing platform that allows you to schedule automated emails and track their results. This product was ranked 85 in market presence and 99 in satisfaction with an overall score of 94.

5. Shopify

Shopify is an ecommerce business that owns four products. Its main product, Shopify, is an ecommerce platform for online stores and retail POS. Shopify was ranked 87 in market presence and 99 in satisfaction with an overall score of 94.

6. Microsoft

Microsoft owns over 100 different cloud products that are used in a variety of different software. The software giant was ranked 89 in market presence and 98 in satisfaction with an overall score of 94.

7. SurveyMonkey

SurveyMonkey is an online survey developer tool that allows helps with data analysis and representation. It was ranked 64 in market presence and 100 in satisfaction with an overall score of 91.

8. MathWorks

MathWorks is a mathematical computing software that’s used by product developers and engineers. The company owns four products. Its main one, MATLAB, was ranked 85 in market presence and 99 in satisfaction with an overall score of 93.

9. HubSpot

HubSpot is an inbound marketing software company with tools focused on CRM, social media marketing, content management, web analytics, and SEO. It was ranked 74 in market presence and 95 in satisfaction with an overall score of 90.

10. Dropbox

Dropbox is a cloud-based storage solution for documents and data. The company owns four products. Its primary one, Dropbox, was ranked 72 in marketing presence and 99 in satisfaction with an overall score of 90.

Fastest-Growing SaaS Companies & Products

This data was collected by the cloud service provider, Okta. The data is based on the growth rate of these SaaS company's products over the course of the last 12 months. Okta creates their Businesses @ Work reports by analyzing customer data in a number of categories. You can read more about the Business @ Work reports here.

1. KnowBe4

KnowBe4 provides Security Awareness Training to help educate users on solving IT security problems related to spear phishing, engineering, and ransomware attacks. KnowBe4 experienced a 178% growth during the 12-month observation period.

2. LastPass

LastPass is a password management software that stores passwords for users in case they forget them. LastPass experience a 132% growth during the last 12 months.

3. Proofpoint

Proofpoint is a cybersecurity company that helps businesses protect their campaigns and data. During the last year, Proofpoint experienced a 122% growth.

4. Jamf

Jamf provides simplified IT solutions for Apple device management. The company experienced a 120% growth over the 12-month period.

5. Zoom

Zoom provides video conferencing tools for hosting remote meetings. The report lists that it experienced a 107% growth.

6. Atlassian

Atlassian is a software development company that’s best known for its ticketing system, JIRA, which tracks internal issues occurring within the organization. Atlassian saw a 91% growth during the observation period.

7. Freshservice

Freshservice is a customer service branch of Freshworks. It offers help desk software that assists customer service teams with their daily functions. Freshservice experienced a 78% growth over the last 12 months.

8. Ring Central

Ring Central is a communications provider that offers messaging and video solutions that help businesses communicate internally. It experienced a 73% growth over the 12-month period.  

9. Teem

Teem is a room-booking software that makes it easier for businesses to schedule and plan conferences within their offices. The report shows that Teem saw a 73% growth over the last year.  

10. Sophos

Sophos provides both security software and hardware that assists with mobile and network security, encryption, threat management, and more. Sophos experienced a 42% growth in the 12-month period.

Biggest SaaS Companies

This data was collected by The Software Report. The Software Report based this data on the largest SaaS companies on the market capitalization of each SaaS company. You can read more about The SaaS Report here.

1. Salesforce

Salesforce owns 58 cloud-computing products that help employees collaborate with their customers. The market capitalization for Salesforce is $69 billion.

2. Workday

Workday is a tool that human resources team use for financial management and human capital management. The market capitalization for workday is $22.6 billion.

3. ServiceNow

ServiceNow provides enterprise automation solutions for streamlining work and conversations across an entire organization. The market capitalization for ServiceNow is $19.6 billion.

4. Shopify

Shopify is an e-commerce platform that helps organizations sell products digitally. The market capitalization for Shopify is $10.9 billion.

5. Splunk

Splunk provides software solutions for searching for, monitoring, analyzing, and interpret machine-generated big data. The market capitalization of Splunk is $9.4 billion.

6. Veeva Systems

Veeva Systems offers cloud solutions for applications in the pharmaceutical and global life sciences industries. The market capitalization of Veeva Systems is $8.3 billion.

7. Atlassian Corporation

Atlassian provides products, such as Jira and Confluence, that improve software development, team collaboration, project management, and code quality. The market capitalization of Atlassian Corporation is $7.6 billion.

8. LogMeIn

LogMeIn has tools that employees use to access computers and devices, automate solutions, and provide support, all while working remotely. The market capitalization of LogMeIn is $6.3 billion.

9. The Ultimate Software Group

The Ultimate Software Group offers UltiPro solutions for every organizational department, including HR, payroll, talent management, tax management, and more. The market capitalization of The Ultimate Software Group is $5.9 billion.

10. Athenahealth

Athenahealth provides services to handle electronic health record (EHR) medical billing, care coordination, and other health services to health providers and patients. The market capitalization of Athenahealth is $5.6 billion.

These companies set the precedent for what a successful SaaS business should look like. By studying the achievements of these companies, aspiring businesses can set specific goals to strive towards for 2019 and beyond.

For more information about SaaS businesses read about the difference between IaaS, PaaS, and SaaS.

Customer First Templates

 Customer Service Templates

Originally published Mar 29, 2019 3:05:26 PM, updated March 29 2019

Topics:

SaaS