Writing the subject lines for your emails can be one of the most stressful steps of email marketing. Is it engaging? Too short? Too long? Too boring? Will people click 'delete' because of it? Or will they open it? Will it even get to them, or will it trigger SPAM filters? It's the last of these concerns that we're here to help with today.
SPAM filters can be triggered for a variety of reasons, causing your email to skip recipients' inboxes and land straight in their SPAM box. One of easiest ways to avoid SPAM filters is by carefully choosing the words you use in your email's subject line. Trigger words are known to cause problems and increase the chances of your email getting caught in a SPAM trap. By avoiding these words in your email subject lines, you can dramatically increase your chances of getting beyond SPAM filters.
Next time you sit down to write an email subject line, consult the exhaustive list below and make sure you aren't using any words that will get you in trouble. In fact, you might want to bookmark this list so you can refer back to it every time you craft an email subject line. Back off, SPAM filters!
Commerce
| As seen on |
Buy |
Buy direct |
| Buying judgments |
Clearance |
Order |
| Order status |
Orders shipped by |
shopper |
Personal
| Dig up dirt on friends |
Meet singles |
Score with babes |
Employment
| Additional Income |
Be your own boss |
Compete for your business |
| Double your |
Earn $ |
Earn extra cash |
| Earn per week |
Expect to earn |
Extra income |
| Home based |
Home employment |
Homebased business |
| Income from home |
Make $ |
Make money |
| Money making |
Online biz opportunity |
Online degree |
| Opportunity |
Potential earnings |
University diplomas |
| While you sleep |
Work at home |
Work from home |
Financial - General
| $$$ |
Affordable |
Bargain |
| Beneficiary |
Best price |
Big bucks |
| Cash |
Cash bonus |
Cashcashcash |
| Cents on the dollar |
Cheap |
Check |
| Claims |
Collect |
Compare rates |
| Cost |
Credit |
Credit bureaus |
| Discount |
Earn |
Easy terms |
| F r e e |
Fast cash |
For just $XXX |
| Hidden assets |
hidden charges |
Income |
| Incredible deal |
Insurance |
Investment |
| Loans |
Lowest price |
Million dollars |
| Money |
Money back |
Mortgage |
| Mortgage rates |
No cost |
No fees |
| One hundred percent free |
Only $ |
Pennies a day |
| Price |
Profits |
Pure profit |
| Quote |
Refinance |
Save $ |
| Save big money |
Save up to |
Serious cash |
| Subject to credit |
They keep your money -- no refund! |
Unsecured credit |
| Unsecured debt |
US dollars |
Why pay more? |
Financial - Business
| Accept Credit Cards |
Cards accepted |
Check or money order |
| Credit card offers |
Explode your business |
Full refund |
| Investment decision |
No credit check |
No hidden Costs |
| No investment |
Requires initial investment |
Sent in compliance |
| Stock alert |
Stock disclaimer statement |
Stock pick |
Financial - Personal
| Avoid bankruptcy |
Calling creditors |
Collect child support |
| Consolidate debt and credit |
Consolidate your debt |
Eliminate bad credit |
| Eliminate debt |
Financially independent |
Get out of debt |
| Get paid |
Lower interest rate |
Lower monthly payment |
| Lower your mortgage rate |
Lowest insurance rates |
Pre-approved |
| Refinance home |
Social security number |
Your income |
General
| Acceptance |
Accordingly |
Avoid |
| Chance |
Dormant |
Freedom |
| Here |
Hidden |
Home |
| Leave |
Lifetime |
Lose |
| Maintained |
Medium |
Miracle |
| Never |
Passwords |
Problem |
| Remove |
Reverses |
Sample |
| Satisfaction |
Solution |
Stop |
| Success |
Teen |
Wife |
Greetings
| Dear [email/friend/somebody] |
Friend |
Hello |
Marketing
| Ad |
Auto email removal |
Bulk email |
| Click |
Click below |
Click here |
| Click to remove |
Direct email |
Direct marketing |
| Email harvest |
Email marketing |
Form |
| Increase sales |
Increase traffic |
Increase your sales |
| Internet market |
Internet marketing |
Marketing |
| Marketing solutions |
Mass email |
Member |
| Month trial offer |
More Internet Traffic |
Multi level marketing |
| Notspam |
One time mailing |
Online marketing |
| Open |
Opt in |
Performance |
| Removal instructions |
Sale |
Sales |
| Search engine listings |
Search engines |
Subscribe |
| The following form |
This isn't junk |
This isn't spam |
| Undisclosed recipient |
Unsubscribe |
Visit our website |
| We hate spam |
Web traffic |
Will not believe your eyes |
Medical
| Cures baldness |
Diagnostics |
Fast Viagra delivery |
| Human growth hormone |
Life Insurance |
Lose weight |
| Lose weight spam |
Medicine |
No medical exams |
| Online pharmacy |
Removes wrinkles |
Reverses aging |
| Stop snoring |
Valium |
Viagra |
| Vicodin |
Weight loss |
Xanax |
Numbers
| #1 |
100% free |
100% Satisfied |
| 4U |
50% off |
Billion |
| Billion dollars |
Join millions |
Join millions of Americans |
| Million |
One hundred percent guaranteed |
Thousands |
Offers
| Being a member |
Billing address |
Call |
| Cannot be combined with any other offer |
Confidentially on all orders |
Deal |
| Financial freedom |
Gift certificate |
Giving away |
| Guarantee |
Have you been turned down? |
If only it were that easy |
| Important information regarding |
In accordance with laws |
Long distance phone offer |
| Mail in order form |
Message contains |
Name brand |
| Nigerian |
No age restrictions |
No catch |
| No claim forms |
No disappointment |
No experience |
| No gimmick |
No inventory |
No middleman |
| No obligation |
No purchase necessary |
No questions asked |
| No selling |
No strings attached |
No-obligation |
| Not intended |
Obligation |
Off shore |
| Offer |
Per day |
Per week |
| Priority mail |
Prize |
Prizes |
| Produced and sent out |
Reserves the right |
Shopping spree |
| Stuff on sale |
Terms and conditions |
The best rates |
| They’re just giving it away |
Trial |
unlimited |
| Unsolicited |
Vacation |
Vacation offers |
| Warranty |
We honor all |
Weekend getaway |
| What are you waiting for? |
Who really wins? |
Win |
| Winner |
Winning |
won |
| You are a winner! |
You have been selected |
You’re a Winner! |
Calls-to-Action
| Cancel at any time |
Compare |
Copy accurately |
| Get |
Give it away |
Print form signature |
| Print out and fax |
See for yourself |
Sign up free today |
Free
| Free |
Free access |
Free cell phone |
| Free consultation |
Free DVD |
Free gift |
| Free grant money |
Free hosting |
Free installation |
| Free Instant |
Free investment |
Free leads |
| Free membership |
Free money |
Free offer |
| Free preview |
Free priority mail |
Free quote |
| Free sample |
Free trial |
Free website |
Descriptions/Adjectives
| All natural |
All new |
Amazing |
| Certified |
Congratulations |
Drastically reduced |
| Fantastic deal |
For free |
Guaranteed |
| It’s effective |
Outstanding values |
Promise you |
| Real thing |
Risk free |
Satisfaction guaranteed |
Sense of Urgency
| Access |
Act Now! |
Apply now |
| Apply Online |
Call free |
Call now |
| Can't live without |
Do it today |
Don't delete |
| Don't hesitate |
For instant access |
For Only |
| For you |
Get it now |
Get started now |
| Great offer |
Info you requested |
Information you requested |
| Instant |
limited time |
New customers only |
| Now |
Now only |
Offer expires |
| Once in lifetime |
One time |
Only |
| Order now |
Order today |
Please read |
| Special promotion |
Supplies are limited |
Take action now |
| Time limited |
Urgent |
While supplies last |
Nouns
| Addresses on CD |
Beverage |
Bonus |
| Brand new pager |
Cable converter |
Casino |
| Celebrity |
Copy DVDs |
Laser printer |
| Legal |
Luxury car |
New domain extensions |
| Phone |
Rolex |
Stainless steel |
Photo Credit: Arndog
Kyle Webster 1:48 PM on January 11, 2012
Hello, is not dangerous to pus these on your site? i mean your website could not be marked as "spam" ?
Joanna 2:01 PM on January 11, 2012
Thanks for this --- uber-useful.
2 questions, please:
1. Where did this list come from?
2. What are your thoughts on the trade-off between getting filtered out of some email inboxes for using these spammy words... and making it through to other inboxes where phrases like "save $" may increase the likelihood of an email getting opened?
Again, thanks! I've bookmarked the list. :)
Pablo Padula 2:44 PM on January 11, 2012
Hello, my name is Pablo Padula, journalist and writer, seaching for the right information on the new online marketing trends for my website http://www.makemoney2012.net. Can anybody guide me in the right direction? Who knows about it? Thanks!!!
Chad White 2:52 PM on January 11, 2012
Content filtering hasn't been a big component of spam filtering algorithms for nearly a decade. Sender reputation and increasingly engagement metrics are way more important. Any marketer with half-decent permission and list management practices will be able to use these words and phrases without worry.
Jordie van Rijn 3:45 PM on January 11, 2012
Karen, this post is very, very, very misinformative. Actually spam filters CAN NOT be avoided by changing your email's subject line.
As Chad said above, these types of "dumb" filtering has long been largely replaced by content, engagement and reputation type filtering. And for the right reasons, subjectline filtering is too easy to trick and that is exactly why it isn’t effective. For e-mail marketers having true deliverability problems, these lists will not solve any of their problems. As for the rest, avoiding these words will not have any real impact on deliverability either. What does work is sending email that people want to receive, take care when building a quality list and having the right technical protocols in place.
I would consider it graceful if Hubspot would replace this post with an article called "why spammy words in subjectlines dont really matter."
Jordie van Rijn
- Email Monday
John Caldwell 4:18 PM on January 11, 2012
@Joanna - this is not useful; it's crap. Don't waste your time worrying about this that or the other word. It's an old wives tail from the '90s that doesn't matter or apply today.
@Pablo - You seem to look a lot like a forum spambot; I doubt you're a real person as your post is basically nonsensical to the topic. But in sweet irony you act as an example that the author of this post wouldn't know spam if it was commented to their post.
@Chad & Jordie - keep up the good work of calling out BS when you see it!
Joanna 4:35 PM on January 11, 2012
...um, why is everyone commenting so angry?
I think the author just needs to go ahead and tell us where this all came from, and that context may help.
Loren McDonald 4:49 PM on January 11, 2012
Karen, I hate to pile on here...but this post truly is irresponsible.
Let's simply to take one word in your list: "free." Stop. Now open up Gmail or whatever email account you use for personal email and do a search on the word "free" or better yet the phrase "free shipping."
Now especially look at the period leading up to Christmas. A significant percentage of the emails from retailers very successfully use "free shipping" in their subject lines.
And they do so for a reason - it works. And they aren't getting blocked or filtered. If they do it is for other reasons.
Looking forward to a correction.
Thanks,
Loren McDonald
Silverpop
John Caldwell 4:50 PM on January 11, 2012
@Joanna - I can take a good guess at where the list came from. People are angry because this is dated and out of context yet presented in a way that if you avoid this list of words you increase your odds of making it to the Inbox. That's not fair to people that don't know any better and does nothing to raise the industry intelligence bar. It's phoning it in for the sake of pageviews.
There's a long long way to go before this that or the other word will make a difference. If you're not making it into the Inbox changing the words you use isn't going to make a difference.
Tim Watson 4:51 PM on January 11, 2012
I'm with Chad, Jordie and John. Its highly unlikely these word will be an issue unless you are already well on the edge with reputation.
I worry far more about other factors such as engagement, spam complaints, bounces and unsubscribes than content.
Joanna 5:21 PM on January 11, 2012
I think you'd be surprised by how many online marketers believe that 'spam words' still really matter...
The last two email marketing managers I wrote copy for explicitly asked me to take certain phrases out --- and, to be totally honest, one of them (whom I worked in-house with) said she learned that from silverpop. Sorry, silverpop. :( That was about 3 years ago, in your defense.
When did words like these stop mattering?
Karen Rubin 5:38 PM on January 11, 2012
Oh my, we stirred up quite some controversy! Let me clarify our position - there are many things that impact email deliverability, one of which is the inclusion of spammy keywords in your subject line. You can find a listing of others here or here or here. We're always open to new information, though, so keep sharing other reputable insights that you find.
Thanks for reading and commenting!
Loren McDonald 5:39 PM on January 11, 2012
Joanna - thanks for the comments.
1) Content and specifically certain words can and still do matter - but less so than many years ago. "Aggressive" and "spammy" words can impact different senders differently. A sender with a great reputation can probably use just about any words they want not be impacted at the major ISPs. A sender with a poor reputation and/or multiple other issues with a specific email, might be filtered because of the cummulative affect.
2. To the above point, most all ISP spam filters are based on a cummulative score - many are based on this test list from SpamAssassin - http://spamassassin.apache.org/tests.html - which is probably where the author got the list. So use of a single word is not likely to be an issue, but the combination of several factors including reputation, abuse complaints, etc and content score. But as others have pointed out, in recent years the ISPs have placed much more emphasis on reputation than content.
3. I can't speak to a conversation from a fellow employee 3 years ago to a client. The advice might have been spot on if the client was having deliverability challenges and they were trying to isolate what was causing the issue.
Loren McDonald
John Caldwell 5:50 PM on January 11, 2012
@Joanna - they stopped mattering 4 years ago.... Naw, just kidding :)
SpamAssassin, the most widely used spam scoring tool, still assigns weighted values to some words; like all of the words listed above. SpamAssassin still matters, but ISPs have been using an IP based reputation method for quite some time and have more recently been adding in domain reputation, too, so it's a combination of many things; not just a list of words to avoid.
A lot more than 3-4 years ago I worked for a little company that had "free" and "credit" in their name (and obviously URL), and I can't tell you how many "informed" and "learned" people would tell me that I'd never make it to the Inbox. With millions of subscribers our measured Inbox deliverability was in the 90% range. That's real deliverability, not sent minus bounced. We used a little tool that used to be Assurance Systems that's now ReturnPath.
But we don't even need to get into that; all one needs to do is look at their own Inbox to see that this is basically bunk and a disservice to those that don't know any better - but it does get pageviews, so if that's the measure of success then score! If the measure of success is educating people; fail....
@Karen - none of what Chad, Jordie, Loren, Tim, or myself has said is anything new. You guys like to tweet me posts to make your point (like this one from Al Iverson that you obviously didn't read http://blog.exacttarget.com/blog/al-iverson/spam-filter-trigger-words-are-important), but to support my position here's a post of mine. From three years ago. About first-hand experience from many years before that http://redpillemail.com/blog/2009/email-marketing-urban-legends.html
I've been around long enough that I probably have original copies of this tripe from the 90s. When it comes to email marketing you all really need to stop phoning it in and maybe do a little homework before hitting the "post" button. Oh yeah, and maybe do a LinkedIn search on the people that you're arguing with before you hit that Send button, too.... just sayin'....
Mark Lennon 6:51 PM on January 11, 2012
I am enjoying the dialog that your article has prompted. I noticed that the email that I received from you offering this article has one of the phrases on your list that we're supposed to avoid: "email marketing". I guess this is a case of "do as I say, not as I do". :-)
martine hunter 3:21 PM on January 12, 2012
I've been working on an email all day for a client, who initially declined the recommendation of the ESP's spam filter tests. However, test emails to 10 internal recipients were caught in each of our filters for content, not subject line. Three rewrites later, we have a passing email, without trigger words. Our email SOP will be amended to included checking subject and content for spam filter trigger words, but we will try to write our emails initially without the words.
This issue lead me to search for a total list, and behold, our own CMS provider HubSpot has a blog written today on the subject.
Thank you Karen. The list has purpose. If you're a marketer who wants to get your message in front of your targets, i think you should heed this advice and work around email trigger words in subject line and content. not a myth.
I will share this in our HubSpot User Group (HUG Atl) tonight!
/mh
Jacques 5:22 AM on January 13, 2012
Martine, as others have said, it's got far more to do with Reputation that it does with any "trigger" words, the sheer amount of emails in my various inboxes with "free" in the subject line can attest to that, as can all the other subject lines that break any supposed "spam trigger lists"
yongwen 7:42 AM on January 25, 2012
Ironically, when I tried to send this article from my Google Reader to my email, it actually get labelled as spam too..