The email marketing landscape has changed. Most marketers are already on board with the importance of email marketing, and are working hard to refine the nuances of their strategy -- including figuring out what the heck the right sending frequency is for their email campaigns. Does sending way more emails make you a spammer? Does sending less email result in potential revenue loss?
Well, it's time to analyze both sides of the email sending frequency issue further by hosting another marketing debate. And here at HubSpot, we have two employees with very opposing views on this subject.
Dan Zarrella, our social media scientist and author of Heirarchy of Contagiousness, claims that sending more emails is better. Meanwhile Sam Mallikarjunan, inbound marketing manager and co-author of an upcoming ecommerce marketing book believes excessive emailing leads to list attrition. The two of them will battle it out, defending their opinions live on air, Friday July 13th at 1PM EDT. I'll be moderating this marketing debate, pulling in your questions through Twitter via #MKTGdebate.
To get a little perspective before the debate takes place, let's evaluate some important email marketing statistics that will help fuel this debate. Does any of this change your opinion on ideal email sending frequency? Take a gander!
1) Emails targeted to customer loyalty programs have a 40% higher open rate.
Every email marketer worth his or her salt knows that segmentation is critical to email marketing effectiveness. But this stat could contribute to both Sam and Dan's stance on the issue. How? Well, if targeted emails have a higher open rate, that should enable you to send more emails to that group as they are more receptive to your messages that contain such well-targeted content.
However, this statistic could also indicate that the a high email sending frequency to an already engaged list doesn't necessarily mean you're deriving any added value from your efforts; after all, they're opening, not necessarily clicking. Plus, you should also be trying to engage the segments of your list that aren't already your cheerleaders -- those involved in a customer loyalty program aren't at a high risk of abandoning your company for a competitor.
(Source: Experian, April 2012)
2) More than 80% of email marketers send the same content to all subscribers.
It's interesting that this statistic sprouts from the same report as the stat above. Despite the fact that targeted sends have a 40% higher open rate, 80% of marketers are still emailing the same content to all subscribers! Dan could argue that this means marketers don't even have to invest time in creating new email content since it isn't hampering open rates; but Sam might argue (again) that open rates mean nothing without clicks, and email sends to those who are already customers do nothing to help grow your new customer base.
(Source: Experian, April 2012)
3) 69% of U.S. email users unsubscribe from a business or non-profit email because the organization sends too many emails.
This statistic clearly plays in favor of Sam's stance: sending more email leads to attrition. However, the following graph (compiled from MailChimp data with 9.5 billion data points), shows the effect of email sending frequency on unsubscribe rate. According to this data, the more emails you send does not correlate with higher unsubscribe rates, indicating higher email frequencies won't hurt your business. What it doesn't confirm, however, is how many of these users receiving your emails have set up filters that send your emails to SPAM. Plus, we all know that not unsubscribing does not an engaged email recipient make -- many users simply delete your message without bothering to unsubscribe.
(Source: CMB, March 2012)
4) 50% of consumers worldwide trust email messages from companies they have signed up to receive.
If consumers trust the influx of messages sent to their inboxes -- AKA you're only emailing people who have opted in to receive email communications from you -- why should it matter how many messages they receive? But just because they trust the message doesn't necessarily mean they're not annoyed by the number of messages. If you've built a certain level of trust with your readers, why would you jeopardize that by bombarding them with everything you have to say?
(Source: Nielsen 2012)
5) 76.5% of commercial emails sent reached recipients' inboxes in 2011, and email blocked and flagged as SPAM increased 24%.
The vast majority of emails are reaching their target destinations, so it's safe to say that if you're sending a lot of email, it's landing in inboxes. But at the same time, the number of users marking content off as SPAM is also increasing. While that number may not be as extreme as the deliverability rate, it's important to realize that recipients are marking more and more content as SPAM -- whether that means they simply are getting more comfortable doing so, or their tolerance level for a cluttered inbox is decreasing is unclear. This fact, however, should prompt you to truly evaluate how your email deliverability rates correlate with your desired email sending frequency.
(Source: ReturnPath, 2011)
Whose side will you be on this Friday, and what are your opinions on email sending frequency?
Image Credit: Do It Better, Vertical Response



Chris Herzog 4:35 PM on July 12, 2012
June 13th? Dammit - my time machine is busted! Also it's currently EDT. ;)
Anum Hussain 4:59 PM on July 12, 2012
Thanks for the catch Chris! My mistake :)
It's been fixed now. Hope you tune in tomorrow!
Anum
Oliver Miller 5:51 PM on July 12, 2012
Well, you should send your email to the right group otherwise it is a terrible waisting of time. If you send a email for an credit to an millionaer you will not earn money for example in my opinon. Some say a good seller everything - yes maybe but only if the email is read by the right people.
best online marketing blog ever 9:41 PM on July 12, 2012
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Rainbow SEO 12:59 AM on July 13, 2012
Over emailing is probably one of the biggest mistakes of managing a email list. I usually suggest around one email a week maximum of free useful information, along with one email a month promoting a product.
Wouter Kleinsman 2:03 AM on July 13, 2012
Some great information guys! I think it's also about delivering value every mail you are sending. If you are delivering enough value, then I think people wouldn't mind. But if you hit the wrong spot with bad value I think it's possible that you would lose subscribers.
Joshua Tao 11:40 AM on July 13, 2012
Thanks a lot for these email marketing tips folks.
BRADnDALLAS 12:11 PM on July 13, 2012
I think that chart is likely terribly misleading. I'm assuming that "rate" is per email sent. Rate is different than total opt-outs.
According to the chart:
If I send daily to 1MM customers I loose 1,000 customers PER DAY or 30k month (1MM *%.01*30). If I send weekly I loose 2,750 per send or about 12,375 per month (1MM*%.0275*4.5). That's a 142% increase in opt-outs.
Stephanie Fischbach 2:49 PM on July 13, 2012
As always, great content Hubspot. There definitely is a fine line between "too much" and "not enough." Sending out valuable and targeted content is obviously also key. Thanks for posting!
Turner Anderson 4:31 PM on July 13, 2012
Finding the magic number of emails without being overwhelming can be a nail-biting experience, especially when I watch the open and click-through rates vary from one email to the next. Sending two emails per month (promo and a monthly newsletter) can be a compromise for a businesses looking to spark customer interest and boost revenue, while reducing the feeling of being “spammy.” We use the promo to cover the sales aspect, while the newsletter provides informative articles, how-to’s, and guides to satisfy our customers hunger for information.
Erik Pilgaard Hejlskov 8:41 AM on July 15, 2012
@BRADnDALLAS if your success rate is based on opt-outs per month then do not email your users at all. Then no one will opt-out. Hurray...
If you measure by amount of mails before opt-out then send one mail per minute. Then you will have sent plenty of mails before opt-out... Not really the right solution either.
You should not measure optimal send rates by either time or by amount of mails. You should measure user actions (amount of reads and amount of clicks).
The best send rate is the rate in which you get most user actions before opt-out.
This can truly be both tested and measured and it certainly should.
Lynn Dalsing 1:22 PM on July 16, 2012
Thanks as always for great content and for drawing out conversation with data available. We are big believers that the most important part of getting subscriber engagement is sending emails that people want.
We included this post in our weekly round up of email marketing news at http://blog.ividence.com/en/archives/news-note-inbox-july-16-2012.