At INBOUND 2012 last month, HubSpot CEO Brian Halligan shared the results of a study on the lovability of different professions. Where do you think marketers landed on that lovability scale? If you weren't there, the results revealed that people find marketers less lovable than stockbrokers and lawyers. Did we beat anybody out? Yeah. We're more lovable than lobbyists and used car salesmen. That's not exactly a victory worth bragging about.
Why is this the case? Well, while there's obviously the component of marketers creating salesey, pushy, generally cringe-inducing marketing, there's something else at play. I think some of the reason marketing comes across as such an unlovable profession is because, ironically, we have a major PR problem in the marketing industry. We marketers focus our energy on marketing our businesses so that they can grow and succeed, but internally, we're neglecting our careers and our team members by not marketing ourselves within our own organizations.
So it's high time someone talked about the problem, and how to address it. This post is going to discuss how marketers can become more lovable in the eyes of our own organizations by properly positioning our work and demonstrating the impact it has on our respective businesses. Here's how you can market your marketing team -- and by extension, yourself -- within your own organization!
Communicate Regularly
One of our strengths as marketers is communication. Let's leverage that to communicate our department's results! You should be doing this on at least a monthly basis, though more frequent communication can help keep your organization agile. Share what your team has worked on, what the results were, and how you plan to improve with your upcoming projects. Here's how.
1) Create a monthly marketing report, and share it with everyone.
Every month, the HubSpot marketing team puts together a 100+ slide deck on the previous month's results. That deck includes high-level metrics on visits, leads, and customers, as well as an evaluation of each marketing channel (blog, email, social, etc.). Every marketer should get in the habit of evaluating and reporting on their own efforts, and sharing those findings with their company. You'll want to cover a few areas when evaluating these metrics, too:
- Celebrate the wins - "We hit a new record of leads generated this month!"
- Admit the shortcomings - "Lead quality dropped this month due to the dramatic increase in volume."
- Address how you'll overcome the shortcomings in the future - "Next month, we're scaling back the promotion of Campaign XYZ in favor of Campaign ABC, which should drive higher quality conversions.
2) Send an internal email newsletter to share highlights from the monthly marketing report.
Publishing a report that anyone can read is not the whole story -- after all, can you imagine how many non-marketer HubSpotters will actually page through 100+ slides of marketing analytics? Yeah, not a lot. Those 100 slides are more for our CMO, a few interested executives, and some other go-getters.
So, how do you share the takeaways with the whole company to show marketing's impact on your organization? To do that, pull together just the highlights -- decidedly not 100+ slides -- and share those more aggressively. A great way to share this information is through a monthly internal email newsletter. This will ensure your message gets across to a larger portion of the company.
Be Visible
As the saying goes, "out of sight, out of mind." Being visible goes hand in hand with communicating regularly, as both show that you are present, working hard, and driving results. Focus especially on being visible among your sales team -- the group that historically has the most "beef" with marketing -- and work with them closely by sending updates on the marketing activities that impact them most.
3) Send weekly updates on active marketing campaigns.
Sending updates on active marketing campaigns not only helps you stay visible, but also helps prepare your sales team to follow up with the inbound leads you're generating. At HubSpot, we send a weekly "This Week in Marketing" email to our sales team on all the marketing campaigns they'll likely hear about from leads over the phone, or through notes in Salesforce. This email includes a short description of the campaign, links to the landing pages and content offers themselves, and suggested sound bytes for following up with leads engaged in the campaign.
4) Co-run weekly SMarketing meetings with your sales counterparts.
SMarketing is a term our VP of Sales coined to describe the alignment between sales and marketing. It's also something all sales and marketing organizations should live and breathe every day. That means seating marketers right next to sales reps in your office, constant communication between marketing and sales directors, and co-presented meetings with sales and marketing managers. Start holding weekly SMarketing meetings run by the sales and marketing managers to help both departments stay visible with employees, and demonstrate the partnership and aligned messaging between the two teams.
Show Them the Money
Particularly when working with your sales and executive teams, it's all about driving the bottom line: revenue. Speaking in terms of website visits or impressions is abstract and requires someone to trust that those visits and impressions will turn into something of real value ... like, well, revenue. So instead of talking like a marketer, translate that marketing-speak into the language of bottom line results to demonstrate why your efforts contribute to revenue generated.
5) Show marketing results in terms of concrete numbers.
Where possible, communicate marketing's impact in terms of real numbers -- new leads, marketing qualified leads, customers, and revenue. This makes marketing's impact much more tangible and relevant to your sales and executive teams. Remember, this is much easier to do if you have closed-loop marketing software that paints a picture of a lead's lifecycle from moment of capture to close of sale.
6) Track marketing's influence on revenue.
Marketing isn't just about driving new leads; it's about enabling sales to improve conversions through the sales and marketing funnel. Track all the campaigns a given customer is impacted by before ultimately buying.
You should also have your sales team note which resources -- like sales collateral, or having a marketer on a call -- they utilized in closing each deal.
If you follow these steps to communicate regularly, be visible, and "show them the money," you'll be well on your way to showing the key role marketing plays in growing your business.
Market Yourself
All of the above apply to the marketing of your personal contributions, as well. For example, measure the number of leads your efforts generated, the number of page views your blog articles attracted, the number of sales calls you assisted. In addition to that, build up your own credibility in the eyes of your boss -- whether that's the CEO or CMO -- as well as the rest of the company.
7) Build up your marketing presence.
As a marketer using inbound marketing strategies, you should be able to show that you know a thing or two about those strategies. That means building up your own marketing presence by having a blog and active social media accounts. There are quite a few marketers we snapped up to work at HubSpot specifically because we noticed what they were doing online, either with their blogs or large social media followings.
8) Invest in your role as a thought leader in your industry.
Not only do you need to build up your presence in the marketingsphere, but also in your specific industry. This means getting your name on blog posts and ebooks, and speaking on webinars and at events. This will help you personally get known for your expertise in the industry, and will increase the demand to have you at events, on sales calls, and generally associated with the company. When people start asking for you, you better believe your entire organization will see value in your presence as a marketer.
How else do you recommend marketers sell their value to their organization?
Image credit: apdk


Craig Swerdloff 4:58 PM on October 01, 2012
"Marketers are more lovable than lobbyists and used car salesmen." That is something!
Earl Misfeldt 5:55 PM on October 01, 2012
When salesmen and marketers realize their roles are really as receivers as opposed to the currently held role as transmitters, their "love quotient" and their effectiveness will rapidly rise.
Air Compressor Guy 7:14 PM on October 01, 2012
Marketers in my opinion do not always get the credit they deserve. We marketers are an essential part to any organization. Without a marketing team a business has no chance to stand at all. Thanks for the great post. Will read on
Ben Troy 8:02 PM on October 01, 2012
creating monthly report is a good idea, it helps us work harder to get a high result
David 8:50 PM on October 01, 2012
Please tell me how to unsubscribe from these blogs.
Website marketing delhi in india 8:25 AM on October 02, 2012
I read this blog. It's really superb. I got very useful information from it...Thanks for sharing with us.... :)
Jane 9:52 AM on October 02, 2012
I recommend HubSpot to literally every single person I talk to about even a hint of business. I have yet to read something on their blog that hasn't contained something I needed to know.
david 11:34 AM on October 02, 2012
The question is that people think that we create needs and the don“t like it ... for sure !
KRISHNA 1:55 PM on October 02, 2012
Thanks for sharing such a nice informative article
Jeanne Brown 4:15 PM on October 02, 2012
There might be some good ideas here, but I got stuck at the comment about HubSpot's "100+ slide deck." If it takes 100 slides to tell your story, maybe you're telling the wrong story to the wrong people. I recently heard from SAP CMO Jonathan Becher about his ONE-PAGE marketing dashboard, and that's something I would much rather see. I wouldn't want to be on either end of a 100+ slide deck!
Ellie Mirman 5:27 PM on October 02, 2012
@Jeanne - I love the idea of a one page marketing dashboard, and that's something we employ as well. That's what we look at on a daily basis to get an understanding of how we're doing and if we're on track to reach our goals.
The 100 slide deck is assembled at the end of the month by all the different marketing team members contributing a few points on their team's performance. It allows others (for example, me) to skim or pick out a few interesting areas, and it allows our CMO to get a look into all the aspects of our marketing to see how we're doing.
Jill 9:27 PM on October 02, 2012
Having a blog can be as simple as using some of the web 2.0 sites. It just doesn't have to be complicated.
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Thanks
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Douglas Burdett 7:18 AM on October 03, 2012
Ellie, great post! Your intro about how marketing people are perceived reminds me of a story from when I worked on Madison Avenue years ago.
A friend had been working on a U.S. Senator's staff in DC and decided he wanted to work in advertising in NYC and interviewed at my agency.
At the interview, he was asked why he would want to go from politics to advertising.
His response: "I don't think I've hit bottom yet."
He got the job!
Jeremy Edsall 8:48 AM on October 04, 2012
Add to this education, because if your management team doesn't understand the metrics they may not appreciate the significance of the numbers or the reasoning behind exposure or experimentation in different media channels.
Amber King 8:44 PM on October 07, 2012
Sharing the report to everyone will allow them to see if they have done a good job or not. That way they can analyze their performance for that certain month.