COMMENTS
Really good post! These are the types of small changes I can make to increase my "internal selling power"! Thanks
Nice ideas. It's always a good idea to reposition what you say to the appropriate audience (when possible).
I think that blog, RSS, and Landing page are great terms to "translate" for your boss. However, you might want to keep the term "social media" since this is a hot buzzword these days even by the non savvy marketers. However, you will still probably have to explain the benefits of using social media and any of the other online marketing strategies...
Instead of 'Landing Page,' Use 'Lead Generation Page'
This one always hits home with the CEOs!
Excellent summary. Just take care when using these euphemisms that the audience truly does understand what steps you are taking. There is a lot of smoke and mirrors out there these days. Internal and external clients need transparency so they know how results are being achieved.
This is an excellent post to avoid the blank expressions from an audience that isn't connected to this marketing strategy.
We often forget that as marketers, we need to speak the language of our customers AND our leaders. This a great way to explain high level concepts in a way executives can appreciate. If they want more detail, they'll ask.
I still have clients get that deer-in-the-headlights look when I say some of these original words. I'm going to make efforts to change my jargon and speak "English"!
Paula
Love the Lead Generation Page instead of Landing Page. That's something a CEO would appreciate!
LOVE this! I think it's really good advice to try and remember that not everyone in the office drinks the KoolAid as hard as you do and to try and explain things in a way that resonates with the business as a whole. Now, if only someone can tell me how to talk about Facebook "likes" and driving traffic without sounding "like" a valley girl...
Seriously? Have you actually *had* these conversations with people? Your suggestions indicate it's unlikely.
As a professional communicator who has to do this work on a daily basis, I can guarantee you that almost every suggestion you make above is a terrible one.
The language you use is expert, more so than the original words in some cases, and will probably deeply confuse your audience.
Yes, you need to choose audience-appropriate language when communicating to non-expert audiences, but replacing one type of closed or expert language with another is not the way.
I've found many CEOs leery of using social media and online marketing simply because of unfamiliarity with the platforms. Explaining online marketing in less technical terminology is only part of the answer. Showing them how they can harness power of the Internet for marketing purposes is another approach - bring to the table case studies and screen shots of successful campaigns. And, of course, showing them how to use the platforms on a personal level will help them understand even further.
Excellent article, well done!!
No confusion here. Education is key and if euphemisms can be effective to help improve communications that lead to a greater understanding of how to achieve organizational goals - then I'm all for it.
Interesting,I think this is also can apply for marketing consultant when he/she try to explain to clients about the marketing process and tactics. But i think it's better to use paid search engine advertising for PPC.
@ Lori Robinson. I like the use of lead generation website page instead of landing page. It is important - as many of the readers have indicated in the comments - to have a common understanding between the marketer and the teams that are not as familiar with online marketing terminology. A glossary to describe the actions may go a long way towards bridging many communications gaps that occur within an organization.
Instead of Social Media: Engagement Media
Instead of PPC: Advertising On Demand
Instead of Blog: Instant Propaganda Machine
Instead of SEO (for the CEO who loves football): In Your Face Campaign
Instead of SEO (for the CEO who prefers philosophy to football): Wherever they go, there you are.
Janet,
How about pitching a Facebook Page or Twitter page as a "real time forum for customer feedback"?
Tell your boss the story from Socialnomics about the cafe patron that tweeted that the cafe music was too loud. The cafe manager saw the tweet, found him in the cafe, turned down the music, gave him a free cookie, and ultimately turned him into an evangelist for the cafe.
Another successful way to pitch building a social media following is to call it "a free way to communicate to current and potential customers," which sounds much more compelling than "having a lot of people like your page."
Hope this helps! For daily marketing tips, check out <a href = “http://www.roominatemarketing.com”>Roominate Marketing
Your article was so good with a term such as blogging, RSS, and social media not only sounds strange but it is also not clear in terms of how they connect with business objectives.