Every company likes to think (and say) that they're customer-centric.
It's a nice thought, right? Putting the customer (and their feedback) first, across the entire business and across all of the products and services they sell.
But sometimes, over the course of a company expanding rapidly, or chasing growth, or increasing margins, the customer can take a backseat to other priorities, and customer experience can suffer.
Over the course of its time researching and working with a variety of different, Temkin Group identified four key CX core competencies that can serve as a blueprint for building a customer-centric organization -- or as course-correction for organizations that aren't prioritizing these areas in enough earnest.
How Customer Experience Has Evolved Over the Last Decade [+ 2024 Trends]
Memorable Examples of AR in Customer Experience [+Tips for Implementing the Technology]
How to Create an Effective Customer Journey Map [Examples + Template]
Digital Customer Experience: The Ultimate Guide for 2023
How to Implement a Hybrid Customer Service Strategy That Works [Expert Tips]
User Flows: 8 Tips For Creating A Super Smooth User Experience
11 Best Practices for B2B Customer Experience
Customer Experience vs. User Experience: What’s the Difference? [+ Examples]
What is Omni-Channel? 20 Top Omni-Channel Experience Examples
What is customer sentiment? [Expert Insight]
We're committed to your privacy. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.
Lean more about customer service stats and best practices for 2022.