A little while ago I wrote a post about 20 Examples of Great Facebook Fan Pages . Most of the HubSpot blog readers found the examples eye-catching and inspiring, but many of the comments contained a similar yearning to see if these same concepts could be applied to B2B businesses.
Like the general idea of inbound marketing can be applied to both B2C and B2B companies, so too can the Facebook marketing techniques portrayed in the previous examples. In order to understand how to incorporate these principles into a B2B Facebook Fan Page , we must first make sure that we understand the objectives of these pages.
Engage Your Audience
One of the main reasons that people "Like" a page is because they want to stay up to date with the latest happenings at a particular company. Just like a company blog, if your Facebook Fan Page is rarely updated, people aren't going to have much incentive to "Like" your page. It's important to update your page with content such as relevant company info and also interesting things going on in your industry.
Encourage Sharing with Others
Other ways to engage your audience include holding contests or offering specials to fans. People love free stuff, and contests and specials are a great way to encourage fans to share your page with others. It is very common for friends on social networks to have similar interests or work in the same industry. Creating events that encourage current fans to share with others is an excellent way to extend your reach to those who are likely a good fit for your business.
Create a Conversation
This objective is similar to engaging your audience but takes it one step further. If you are regularly creating great content and sharing it, people will be more inclined to keep coming back to visit your Facebook Fan Page. If you're actively participating in conversations with visitors in the comments and on your page's wall, you will see an even better response. Showing your fans that behind your company logo is an actual person with whom they can interact is a great way to create happy customers who might even tell their friends about you :)
Now that I've talked about some of the goals of the Facebook Fan Page, I'm going to share a few examples of B2B Fan Pages that I found particularly well-executed. As requested, you can visit the Fan Pages by clicking on the images.
Like many of the Fan Pages I mentioned in my last blog post, SalesForce has a very strong call-to-action on its welcome page. Who doesn't want to say they "do impossible things with [their] team?" They also take the opportunity to promote their newest product, Chatter. SalesForce has also integrated YouTube, Twitter, and Slideshare in order to share a wide variety of content with their fans.
Another excellently executed CTA that tells the visitor exactly what to do. They do a very good job with the photos section showing off IdeaPaint in action. IdeaPaint at work, at school, at the gym... I had no idea until I went to their Fan Page. Lastly, they include a link to their shop right on the Fan Page, which is great. Now there's no searching around - once a visitor is convinced that IdeaPaint is a great product, they'll know exactly where to go.
If you take a look at Forrester's wall, you'll see a consistent stream of posts that come from both Forrester themselves as well as a number of fans. Although their design might not be the most elegant, it is clear they are working hard to engage their audience.
There are a couple features that make SteelMaster Buildings' page stand out to me. The 'Free Quote Request' and the 'Find a Steel Building Near You' pages are another great example of making the viewer's visit as enjoyable as possible. Instead of requiring you to call someone for a quote, go to their homepage, or go to Google to search for the closest location, you can do this all from within their Facebook Fan Page.
On Cisco's Fan Page you can become a "Cisco SuperFan" just by posting a photo of yourself. Although only Cisco can post to their wall, they consistently post new content, and their posts get a number of comments and "Likes". They have also integrated their YouTube, Twitter, and Flickr accounts for even more interaction.
As mentioned earlier, people love getting specials and free stuff. Symantec takes advantage of this by offering specials right on their welcome page. They also include a "Weekly Poll" which encourages audience participation and keeps their fans interested week after week. Lastly, like we've seen with most of the examples, Symantec connects its other various social networks to its Facebook Fan Page, so that the Fan Page can act as a hub for all of Symantec's activities.
Unlike many of the other examples, Neenah Paper doesn't have a Twitter or YouTube account associated with their Facebook Page, but even without these they do a great job of engaging with their audience. One particular feature that I think is great about their Fan Page is their Events section, in which they list all of their upcoming events. This ability to bridge online and offline worlds is critical for any B2B company looking to make its presence online.
As you can see from these examples, a lot of the
best practices for B2C Facebook Fan Pages
can be applied to B2B businesses as well. Although your results as far as number of fans may not be comparable, at the end of the day it's about communicating with your audience and sharing valuable information with them. Whether you have 100 fans or 100,000 fans, making these fans as pleased with your company as possible should be the number one goal. Do this and they'll do their part to share the value of your business with the world.
What examples would you add to this list?
TrafficColeman 9:19 AM on March 18, 2011
Time put into making a page look good, go a long way also in the community participation.
"Black Seo Guy "Signing Off"
Justice Marshall 11:42 AM on March 18, 2011
I like that you've included companies without custom welcome/landing pages. IMHO the wall is often where the value is.
Ross Davis 1:27 PM on March 18, 2011
The key to any business page is offering value and creating conversations relevant to the interests of your customers. You can have all the great looks but without valuable communication it will not produce!!
Barry Davys 1:34 PM on March 18, 2011
Ok, it was me. I asked for this so thank you Eric. Good piece. It has inspired me to set up Expat Financial Advice Spain .
Feedback much appreciated.
Barry
Kelly Ward 1:56 PM on March 18, 2011
I love Cisco's idea of having people send in pictures in order to be a Super Fan. But it's unclear how they are supposed to do that! If only Cisco can post to the wall, how are people supposed to send in their pictures and "engage" with them? By not allowing their fans to post to their wall, aren't they limiting the amount of engagement?
Sheryl Muzzalupo 2:58 PM on March 18, 2011
It has been a challenge demonstrating the value of FB for B2B clients. These examples do the trick. Thank you!
Dydacomp 5:11 PM on March 18, 2011
Great article. I have been looking for an accurate resource to help share with our b2b clients about effective facebooks to check out.
This will definitely be a help. Your blogs are always a great resources for both Dydacomp and out partners.
Thanks for sharing.
David 11:35 PM on March 19, 2011
Only 2 out of all pages listed in your articles has fans top 10K. I wonder how could they do better.
todd 9:52 PM on March 20, 2011
i went to this website and thought it was a very nice corporate fb page www.facebook.com/copilotliveusa , please let me know ypur thoughts... thanks todd
internet marketing 2:00 AM on March 21, 2011
I agree with you davis.As per customer interest creating conversation and offering value is key to any business.
___________
Ellis
internet marketing
bycostello 5:34 AM on March 21, 2011
interesting.. need to bolster my web presence...
Kyle Lemmon 3:51 PM on March 21, 2011
All of these Business Pages look great, but how is a company without a large budget going to create these? I found a great tool that takes all of the guess work out of making fb business pages. This platform allows single click publishing with out a line of code. This video demo is definitely worth the 3 and half minutes to check out. http://www.youtube.com/watch?v=NBK5NEzoU70
Steve 2:54 PM on March 23, 2011
I'm still wondering about the ROI of Facebook for smaller B2B companies. Many don't have followers that want to share but I certainly see the benefit of educating and informing visitors in a social way!
Jose Tavares 8:16 AM on March 25, 2011
I am so surprised to not see a very up and coming Mexican Restaurant located in the city of Los Angeles,CA that has unbelievable traffic go through its fan page wall. There is so much engagement between the fans and the moderator. Tacos El Gavilan (TEG) has 12,000 fans thus far but it seems as if they had 50,000 fans. TEG gives away tickets to Laker games, concerts, and Gavilan hats and T-Shirts. They post messages that are up to date with what is going on in local current affairs. It is a page that should be noticed. Not to mention the food. It is delicious and authentic. Look out for this company. Tacos El Gavilan is a restaurant that should be in your places to visit next time you are in the Los Angeles area.