This is a guest blog post written by Jamie Turner. As the founder of the 60 Second Marketer, he is an in-demand marketing speaker and is currently writing a book entitled Go Mobile with Jeanne Hopkins, the director of marketing for HubSpot.
I attended Dreamforce in San Francisco last week to learn about new sales and marketing tools and techniques.
The hot topic this year was mobile. (Okay, truth be told, there were three hot topics – cloud computing, social media, and mobile marketing. But for this article's sake, let’s focus on mobile.)
Of course, all this begs the question: What data do we have that supports the premise that mobile marketing is the next big thing?
Glad you asked.
Here are 9 amazing facts and figures about mobile marketing that’ll help you wrap your head around why mobile is going to be bigger than radio, TV, and the personal computer – combined.
9 Amazing Mobile Marketing Statistics
1. The growth of the iPhone was 10 times faster than the growth of America Online. (Source: Nielsen) (This is an amazing statistic for those of us who remember mailboxes stuffed with AOL discs during the 1990s.) (Tweet This Stat!)
2. It takes 26 hours for the average person to report a lost wallet. It takes 68 minutes for them to report a lost phone. (Source: Unisys) (Tweet This Stat!)
3. There are 6.8 billion people on the planet. 5.1 billion of them own a cell phone, but only 4.2 billion own a toothbrush. (Source: Mobile Marketing Association Asia) (Tweet This Stat!)
4. In some countries, there are more mobile subscriptions than there are people. (Source: Mobile Marketing Association) (How can this be? It’s because some people own more than one mobile phone.) (Tweet This Stat!)
5. It takes 90 minutes for the average person to respond to an email. It takes 90 seconds for the average person to respond to a text message. (Source: CTIA.org) (Tweet This Stat!)
6. 70% of all mobile searches result in action within 1 hour. (Source: Mobile Marketer) (Tweet This Stat!)
7. Mobile coupons get 10 times the redemption rate of traditional coupons. (Source: Borrell Associates) (Tweet This Stat!)
8. There are more mobile phones on the planet than there are TVs. (Source: Jupiter) (Tweet This Stat!)
9. 91% of all U.S. citizens have their mobile device within reach 24/7. (Source: Morgan Stanley) (Tweet This Stat!)
(Source: Mobile Marketing Association)
Mobile Marketing Takeaways
Try mobile marketing for yourself. If you’re like most people, you’ve never scanned a QR code or clicked on a mobile banner ad. But you have to use mobile marketing to understand mobile marketing, so dive in.
In addition, make sure you have a mobile-optimized website. There’s no point getting into mobile if your business' website isn't mobile-friendly.
The bottom line? Mobile is here to stay, and your consumers are using it virtually every day of their lives. Given that, isn’t it time for you to get started and dive into the world of mobile? Hopefully, the statistics and takeaways I’ve outlined above will lay the foundation for you to take the next step.
Image credit: LGEPR
Flavius Saracut 9:32 AM on September 06, 2011
In regards to the comparison between email and text message, I'm a little bit worried about the possibility that people will be spammed and overwhelmed by messages and notifications on their phones as it happened on email too.
Anon 9:53 AM on September 06, 2011
Interesting facts. But regarding fact 3, how can anyone possibly know how many people own a toothbrush?!
Charles Boisseau 10:42 AM on September 06, 2011
As a no-brainer and best practice, please ALWAYS include sources where you got your information.
Jeanne Hopkins 10:46 AM on September 06, 2011
Thanks Charles - The stats - and tons more - are all available from the Mobile Marketing Association. Jeanne
Jeanne Hopkins 10:49 AM on September 06, 2011
Hi Anon -
According to the American Academy of Cosmetic Dentistry, 5.1 billion people have a cell phone but only 4.2 billion people have a toothbrush.
Jeanne
Juli Durante 10:51 AM on September 06, 2011
These really are amazing (and amazingly tweetable!) statistics, with potentially huge implications for marketing.
By the way, I love the format of these posts...I like being able to pick a statistic to tweet about, instead of just the article title.
Rick Rys 11:08 AM on September 06, 2011
I agree with most of your points and that mobile devices are the real personal computer.
However, i find that most people won't go through the effort of downloading a QR app and scan a code. There are too many steps for someone to take - hello NFC! Marketers, like us, are excited and embrace the technology, but it still remains to be seen whether mainstream consumers will adapt. It's fascinating to see how engaged people are with their phones and they are now status symbols, almost like expensive watches. Take a look around you next time your out-and-about and look at how many people are using their phones...
Maybe we're just early adopters of this new-fangled technology like the Gopher browser of the early nineties. That turned out to be a pretty big deal, eh?
Good stuff Jamie!
Jamie Turner 11:24 AM on September 06, 2011
Hi, Folks --
Great comments and questions. Here are the follow-up answers to some of the questions outlined above:
1) Charles mentioned that it's important to source the statistics in the post, which is absolutely correct. I have the sources for each of these statistics hanging on the wall in my office. I'll update the post with the sources when I'm back in the office tomorrow.
2) Anon asked about the "toothbrush" statistic. I looked into this statistic in-depth because it was so hard to fathom, but it holds up. It was first mentioned last year at a mobile marketing association meeting in Asia. Since then, several people have investigated it and it's directionally correct. So, that statistic is based on good, solid homework (not just speculation).
3) Rick asks whether QR codes will be replaced by Near Field Communications (NFC). In my humble opinion, QR codes will have about a 2 year window where they'll be semi-popular. Eventually, though, they WILL be replaced by NFC, which will be much easier to use. (For example, in-store posters will have NFC communicators imbedded into them so people can just wave their phone in front of the poster to get a discount coupon.)
4) If you're really interested in learning about setting up, launching and managing a mobile media campaign, you might want to check out the Go Mobile Conference and Workshop in Atlanta on October 6th. Jeanne Hopkins from HubSpot and I will be the speakers. http://www.GoMobile.EventBrite.com.
Thanks for all the great comments, folks. Keep 'em coming!
-- Jamie Turner
Robert Dempsey 11:57 AM on September 06, 2011
Interesting stats but that doesn't mean a company should jump in. When trying to determine that there are two questions to answer:
1. Do you current web metrics show mobile usage of your site
2. How do your potential (and current) customers use their phones?
The extent that you can use some of these technologies depends on the types of phones as well. In the US there are many smart phones. In Thailand where I am currently everyone has a cell phone but the growth of smart phones isn't like in the US.
Either way there is no doubt it's a growing trend. Tablet computer purchases are on the rise, and at the very least a company should support the major devices on their websites. I'm halfway there with the blog; next is the website.
Rick Rys 12:04 PM on September 06, 2011
Jamie,
As a printer, I can tell you that the wild rage of early 2000's was RFID. For those who are not aware, RFID uses an electronic tag through a reader to track something (think inventory). The electronic tag can be printed as a label through conductive ink. Interestingly, RFID was supposed to replace the barcode! Now we have 2-D barcodes!
How does NFC differ than RFID? Is NFC limited to a chip?
I'm going to start researching how to print NFC tags for marketing materials!!
Ash 12:50 PM on September 06, 2011
Jeanne,
Thank you so much for these amazing statistics! As an entrepreneur in the mobile space, I'm well aware of the benefits to businesses to build a mobile presence, but your stats were both validating and extremely intriguing!
David Gadarian 4:24 PM on September 06, 2011
Great stuff. I RT'd the toothbrush stat!
Another stat I'd like to see is the number of landlines versus mobile handsets. (no pressure though!) I did a Google on this and Page 1 is all from 2008/09 but globally I suspect that there are huge swaths of population that completely skipped a landline and dove straight in to mobile.
In any event, great post.
Steve Thomson 6:29 AM on September 07, 2011
The mobile phone vs toothbrush stat is not comparing like-for-like - yes there are 5 billion active phones out there, but many people have more than one. Actually I own more than one toothbrush too!
Dennis OBrien 7:15 AM on September 07, 2011
I wonder who the largest contributor to the Mobile Marketing Association is. Not a toothbrush maker I dare say. I still think mobile marketing is rather limited until we can get some standards happening.
About time the Telco's stepped in and set some rules of engagement between the major players. They're worse than kids arguing over whose bat the're going to use to play ball with.
I just hope HTML 5.0 and CSS nesting will solve all the arguments and put all the big players to rest. Then we can all settle in on what the next generation of Mobile Devices will offer. And they call it progress don't they.
Anto 7:30 AM on September 07, 2011
The beauty of stats huh, you do realise that these stats are far from correct?
For example the stats 3 and 4 are actually explaining each other.
Problem here is that people love statistics and often believe everything that is written in a stat format, this is not only very wrong it is also very dangerous and misleading
Noelle 11:48 AM on September 07, 2011
These stats are great! Mobile has so much promise, and when used in an integrated multichannel marketing campaign - the results are astounding.
Mobile News 3:38 PM on September 07, 2011
Great stats love the toothbrush one!
Jamie Turner 5:52 PM on September 07, 2011
Thanks again for all the comments. As promised, I'll update this post with the sources for the stats. They're on the wall in my office, but I've been home for 2 days with a cold.
I'll be back soon. Keep the comments coming!
Essex SEO 6:01 AM on September 15, 2011
I have a mobile phone sitting on my desk; it never leaves my desk.
I would hate for people to be able to contact me 24/7.
If I don't recognise the caller I don't answer or delete the text.
I wonder how many of the 5.1 million people with mobile phones are like that!
-Christina
Brian Maher 12:12 PM on September 26, 2011
As an SEO person I reply heavily on data and most importantly on qualified data. I would love to know your sources : )
Jamie Turner 1:47 PM on September 26, 2011
Hi, Brian --
Thanks for your questions about the sources for the data. Each of the statistics has a source next to it. If you Google the stat along with the source, you're likely to track down the specific report.
Thanks!
Sincerely,
Jamie Turner