Question: How do we become cool and trendy inbound marketers?
Answer: Try QR codes.
Response: Hooray! We’ll put a QR code on our website today.
(Weeks later...)
Question: What were your results?
Answer: Uh…?
There are a few problems with this interaction, and many modern marketers are facing them today. QR codes are quickly integrating into marketing efforts as a tool for leading consumers to some online destination: a website, blog, social media account, etc. As a quick reminder, QR codes are simply 2D barcodes that can be scanned using a smartphone reader application. Your mobile browser will then direct you to the linked site.
However, many are making small mistakes that make an immense impact on their strategy—or lack thereof. Here are four mistakes to avoid when braiding QR codes into your marketing efforts.
1. Using QR Codes Online
QR literally stands for quick response. Making a QR code your Facebook picture, Twitter icon, or posting one on your blog isn't exactly creating a situation for a quick response. Instead, doing so asks visitors to take out their smartphone, open the reader application, scan the item, and then see the link open in a separate mobile browser. For such online platforms, just use a link. There’s no need to get fancy when a simple link can navigate the consumer from one site to the other faster. One of the best ways to leverage QR codes is in places where your audience is already on the go and only has access to their smartphone, like when they're out and about and away from their desktop or laptop computers.
Think of QR codes as a tactic that just falls under the mobile marketing umbrella rather than marketing as a whole. To learn more ways to effectively utilize these nifty little 2D barcodes, check out these 5 useful ecommerce applications of QR codes.
2. Ignoring Traffic Sources
Let’s imagine you’ve developed this brilliant plan that includes an awesome QR code as a tactic. The idea is unique, the execution is strong, and the feedback is positive. But is it actually doing something? To assess whether or not your QR code is even effective, you need to track where your traffic is coming from, as well as how much traffic is actually produced.
Instead of generating the QR code with a direct link to the landing page of your choice, use bitly.com to shorten your link, and use that version instead. Bitly allows you to analyze how many clicks (in this case, scans) that shortened link received. Now you will have data detailing how many people scanned the code, on what day they scanned it, and which country they scanned from. (The latter would be helpful if your campaign included an international audience.) For more information about creating tracking URLs, check out the "Marketer’s Guide to Tracking Online Campaigns."
3. Linking to Boring Web Pages
Where are you sending people with your QR code? Your first goal with a QR code is to give people an amalgam of curiosity and desire to take the moment to scan. Once those two aspects are fulfilled, there better be some form of customized content for them to discover. One method could include posting a special YouTube video and making it exclusive to QR code scanners only by selecting the “unlisted” sharing option, which means only people with the link to the video can view it. Now, you have exclusive video as an incentive for anyone who scans the QR code.
One major mistake people make when linking QR codes to URLs is in linking to their general website's homepage. Make the most out of the code scanner's experience by instead creating customized landing pages to point the code to. There, you can provide instructions on what the user should do next or use the page to offer them a discount or another offer.
4. Linking to a "Web Page Unavailable"
Whatever you do, do not send people to a web page that reads, “Page Cannot Be Displayed,” or “Web Page Unavailable.” In other words, check to ensure you’re linking to a mobile-optimized website. For example, websites built on Flash are not encrypted to open on a mobile browser. Test and check that your code works well on mobile devices before plastering it everywhere.
Have you experimented with a QR code-inspired campaign? What have you learned from your experience?
Image Credit: Aral Balkan
Sam Reaves 2:16 PM on September 21, 2011
Another big mistake is making the QR code too small. Always print it out and scan it before you order a large scale of prints.
Matt Commins 2:38 PM on September 21, 2011
Great article! I wonder when QR codes are going to become popular though. We're throwing around the idea of implementing an offline marketing campaign where QR codes will be used to drive sales, but we don't if there will be any significant impact to sales.
Susan Clark 2:53 PM on September 21, 2011
There is another reason to shorten the URL with something like bit.ly. The longer the URL, the more complicated (the more dots needed to create)the QR code. The more complicated the QR code, the harder it is to use a small image on something like a calling card or for printing in a book.
Learned this when I was creating them for a book I authored on ACT! software to allow the readers to download bonus pages and videos. The less-complicated QR codes (the smaller URLs) were easier to reproduce and less likely to have problems with different QR Code readers.
Brittany 3:17 PM on September 21, 2011
Great post!!!!!!
Jeff 3:21 PM on September 21, 2011
Nice post. I see this happening all the time, especially #1.
I'd like to add a 5th point though; Putting QR Codes in unscannable locations (like underground).
Karen Nierlich 4:03 PM on September 21, 2011
Points well taken. I'm seeing some QR codes on homepages of marketers. I'm assuming they know what they are and how to use them.
I think it's a "signal" that they know what they are and can help businesses implement them in their marketing.
Mike Wise 6:06 PM on September 21, 2011
How about QR Codes on Billboards and other road-side advertisements?!?!? Yeah - OK! :-) So, I'm going to scan it as I drive by. LOL DOH!
Karen Nierlich 6:46 PM on September 21, 2011
Maybe those are for the giant smartphone in the sky!
Nick 8:46 AM on September 22, 2011
Hi Anum,
Great Post! Try Tagginn.com for your 2D Code Experience.. Create, Edit and Track your Qr Codes & Microsoft TAGS on our platform and take your marketing to the next level. We've got a free package available!
http://www.tagginn.com/
Very best wishes,
Nick
Tiffani 11:29 AM on September 22, 2011
Do you recommend including the actual URL under the QR code for people who do not have a phone capable of scanning?
stephen randall 12:01 PM on September 22, 2011
Add a couple of other mistakes from the Digital Out-of-Home (DOOH) industry:
1. Don't put a QR code on a small DOOH screen (e.g. less than 60") more than 10ft from users.
2. Don't put a QR code on DOOH screens within a content loop with less than 30 seconds to respond to the code.
3. Don't put a QR code on subways or other areas with no cell signal.
Twitter @StephenRandall
Sean McDonald 12:44 PM on September 22, 2011
Good post. QR Codes can be very valuable. This is only true if they are used properly and effectively. Putting a QR code on a billboard, for instance, makes no sense at all. But I've seen it!
Tyler 12:48 PM on September 22, 2011
Nice article. Some really good points here.
I have to add, that marketers need to make sure their QR Codes link to mobile ready content. Especially if you are linking to a URL, make sure the website is mobile friendly.
For those interested in QR Code Marketing check out www.TheQRCodeMarketingGuide.com for other great tips for QR Code marketing and how to execute successful campaigns.
Audra Gerger 4:12 PM on October 20, 2011
Good information. Thanks for sharing. It seems interest in using QR codes is increasing and I recently come across a person that had multiple QR codes: 1 for general contact information, 1 for a link to their website, and 1 for a link to their marketing video. It seemed like too much. Obviously this is something to put some marketing thought into.