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Search Is Your Best Source of Traffic? Don't Be So Sure.

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For many inbound marketers, search and search engine optimization is Holy Grail of marketing.

Google is their most significant traffic referrer, so they focus on showing up in search results pages at the exclusion of almost everything else.

Search is as important a marketing channel as ever, but data we recently collected at HubSpot show that it's not quite the Holy Grail.

In fact, if you care about converting your traffic into leads and salessocial media and blogs may be even more important than search.

The chart below compares traffic and leads by referral source for a sample of 40 HubSpot customers in four industries. In this unscientific survey, traffic that converted to leads came from a far broader range of sources than all traffic, which search dominated more.

Traffic and Leads by Referrer

The left bar for each set shows the percentage of visitors coming to a site from different referral sources. The right bar in each set shows the percentage of leads from each referrer. 

The "Other" category includes links from other websites, directories, etc. that don't fall into the listed categories. For example, some companies in the analysis generated lots of traffic and leads from links to their sites from large partner companies.

Other companies in the analysis were written up on popular media sites such as TechCrunch, generating a large amount of traffic and leads. Twitter.Grader.com and Website.Grader.com make up a large percentage of HubSpot's other category.   

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Posted by Michelle Jones on Tue, Sep 15, 2009 @ 07:15 AM

COMMENTS

So what's the "marketing takeaway" as @MVolpe would say? Should we divert more resources to social media and focus less on search because it has a higher conversion rate? 
 
What are the most effective ways to convert consumers using social media, I'd like to see a blog article (or full-blown webinar) on that! 
 
Feel free to tweet me your thoughts <a href="http://www.twitter.com/mallikarjunan>on Twitter

posted on Tuesday, September 15, 2009 at 7:23 AM by Sam Mallikarjunan


I hear you get a buff for closing quotes when doing HTML ;) that link goes to my twitter obviously.

posted on Tuesday, September 15, 2009 at 7:25 AM by Sam Mallikarjunan


Social Media can be more important than organic Google searches? As a Motorola Six-Sigma black belt and Inbound Marketing Certified Professional, I'm happy you presented supporting data for your conclusions. Good presentation. 
 
Randy

posted on Tuesday, September 15, 2009 at 7:28 AM by Randy Kemp


How about giving us this data for top management?

posted on Tuesday, September 15, 2009 at 7:46 AM by Chuck


People searching have less of a relationship with you than those reading your blog or social media posts. So it makes sense you'd have more leads from those that know you better - Sales 101. But those searching might sign up for your blog, & then later become a lead. It all seems important to me.

posted on Tuesday, September 15, 2009 at 9:01 AM by Jason Kallio


Interesting. I think the trick in inbound marketing - as in life - is still balancing everything and keeping on top of everything. My industry's graph falls in (probably) between the construction and the law firms. Those industries can't deny that they still get more than 50% from search, but I also consider some of that effort - at least on our part - dual in that a lot of the work I do to optimize for search engines generates new content, which helps with the "other" category because it promotes inbound linking. It is also interesting, after seeing this post, to think about how much time I spend on each of these categories. I was surprised/pleased to see that I apparently allocate my time well. I spend more than 50% of my time on optimizing the site for search and maybe 15% of my time working (beyond the automatic feed to the company blog) on content/presence in social media, for example...Thanks, Hubspot, for keeing me on track!

posted on Tuesday, September 15, 2009 at 9:10 AM by Jennifer Shaw


I agree with Jason in that you can’t move too far away from the search as it can help potential customers find you. But, you’re right. It’s not the Holy Grail of marketing. Once you get them to the website, regardless of whether it was through search or social media, you have to keep them there by optimizing the experience for your audience and not just the search engines.  
 
 
 
All the best! 
 
Melissa 
 

posted on Tuesday, September 15, 2009 at 9:35 AM by Melissa Paulik


Interesting - and not surprising. 
 
I envy HubSpot's unique ability to aggregate this sort of data and am grateful you are willing to share it -- along with your analysis. 
 
It would be VERY INTERESTING to see this data samples and reported monthly...and view the trend. 
 
Pretty please, with sugar on top.

posted on Tuesday, September 15, 2009 at 9:54 AM by Jon Aston


Since social media and blogging can also improve your search rankings, it seems reasonable to invest in social media, however unscientific the study. But a client just yesterday said to me, in response to my suggestion that he consider social media, "It sounds like you could put in a lot of time without much payoff." 
Sharing the figures helps with changing these perceptions. Thanks!

posted on Tuesday, September 15, 2009 at 10:35 AM by Rebecca


Hi Jon - thanks for the feedback. We're definitely looking in to doing more data-based blog posts in the future and will consider showing trends over time for the most popular stats.

posted on Tuesday, September 15, 2009 at 10:37 AM by Michelle Jones


i most cases above Search accounted for at least 50% of traffic... right? 
 
having contributed to 330% on client's social media presence.. 
 
and since we did this via search.... 
 
i think you are telling half the story.

posted on Tuesday, September 15, 2009 at 10:46 AM by @steveplunkett


I guess I'm not sure where the separation is. A user searches for keywords, hits the blog and then visits the site, where did it originate? Unless I'm missing something (it's entirely possible), this "data" seems to have redundant data where some searches overlay social media. 
 
Please correct me! 

posted on Tuesday, September 15, 2009 at 6:49 PM by Dale Underwood


Solid gold information from a fire hose. Hubspot is fantastic!

posted on Wednesday, September 16, 2009 at 3:55 AM by Cary White


Hi Dale, We're tracking how the visitor originally arrived at the site. Your example: "A user searches for keywords, hits the blog and then visits the site" is a good one. If the blog is part of the main site, then the original referrer would be the search engines. If the blog is separate from the site, then the original referrer would be the blog. In short the referrer is how the visitor found the site on their first visit.

posted on Wednesday, September 16, 2009 at 9:00 AM by Michelle Jones


Hi Michelle, 
I see where the technical connection is made and it makes sense. However, your example kind of proves my point that a good standalone blog will show up in the search engines and supply visitors so it is a stretch to separate Search Engines from Social Media as independent sources. 
 

posted on Wednesday, September 16, 2009 at 9:50 AM by Dale Underwood


 
 
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