The news is out, and we're excited to announce that HubSpot and HootSuite are teaming up to make the world of marketing an even better place. Team HS & HS are launching a new product integration, a record-breaking webinar, multiple ebooks, and more, all centered around a single idea: we should make it easier for marketers to generate, nurture, and manage leads via social media, so they can finally "close the loop" on their social media marketing efforts (what we're calling 'closed-loop social' for short).
The partnership will directly connect social media to generating, managing, and nurturing leads for the first time, and we think it's a match made in heaven. Social media is a growing channel, and the average budget spent on social media has increased 133% in just 3 years. However, during those 3 years, social was primarily used as a promotion and engagement tool, and we believe that social as a lead nurturing and closing tool has only just scratched the surface.
The HubSpot HootSuite integration will make it easier for customers to use social media to better work their leads and make the close. Via a new beta app, users of both products can monitor their leads' tweets in HootSuite to identify opportunities to follow up with their leads with a tweet. Users can also use the app to monitor their best-performing keywords in HubSpot for relevant conversations that could lead to prospecting opportunities. HootSuite Pro and Enterprise users are eligable to apply for the app now and take advantage of the released product in late June. Not too shabby!
We're also venturing to break the 2011 record for world's largest webinar with our joint webinar, The Science of Inbound Marketing, co-presented by HubSpot Social Media Scientist Dan Zarrella and HootSuite VP of Marketing Ben Watson.
HootSuite will also serve as the presenting sponsor at HubSpot’s Inbound 2012, a 3-day blow-out marketing conference happening August 27th through the 30th in Boston. HootSuite's presence at the event will be fun, educational, and topped off by a killer party in true HootSuite style. We're looking forward to hosting this major event, which will help marketing professionals, business owners, and agency executives improve marketing effectiveness.
So what does this social partnership mean for marketers? How can you take advantage of closed-loop social to use social media as a middle-of-the-funnel marketing tool? Let's explain ...
4 Ways to Use Closed-Loop Social Media to Improve Your Marketing
1. Monitor key terms in social media as proactive prospecting.
With closed-loop social, you can monitor the keywords and phrases that your best leads are using in social media. This enables you to identify opportunities to jump into the conversation and interact with your potential customers. The key here is to avoid being overly forward or "salesy." Rather, be natural and add value where it makes sense. Offer your best content, be helpful, and eventually the people you're tweeting with could convert into customers.
2. Consider using social media instead of the typical email follow up.
Traditionally, the playbook has been to exclusively nurture leads further down the sales funnel using email. But you don't have to limit lead nurturing to email. There are certainly other ways to connect and communicate with leads one-on-one, and social media is one of them. Why not send a tweet to leads asking how they enjoyed their product trial or a recent demo they attended? They just might appreciate the follow up.
3. Increase the likelihood for sales by nurturing leads through multiple channels.
Some folks prefer certain forms of communication over others, so consider the fact that your leads might rather receive a tweet from your business than an email. Nurturing your leads via multiple channels lets your leads choose how they want to interact with you. By monitoring your leads' behaviors, you'll be able to engage with your prospects through their channels of choice, making for a much more personalized lead nurturing experience.
4. Create advanced filters to catch "buying signals" from your leads.
Imagine this: You're monitoring social media and you see one of your recent leads tweeting, "I'm considering buying X product. Anyone have any experience with it?" Here's your golden opportunity to say thank you for considering your product, and perhaps even forward one of your company's customer success stories! To do this using closed-loop social, all you'd have to do when you start monitoring social posts from your leads is to set up specific filters for keywords like your company name, product name, industry keywords, etc. This way, you're much more likely to catch a sales opportunity like this and follow up in a timely manner.
Are you using social media to close the loop with your leads today? What tips can you share?
Originally published Jun 6, 2012 8:15:00 AM, updated July 28 2017