The Top 26 Customer Success, Support, Experience, & Service Conferences to Attend in 2018-2019

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It's important to take time away from the phones every day so you can dedicate your brainpower to analyzing trends, conducting trends, and working proactively to grow and improve your skills.

And sometimes, you have to hit the books to get better at your job. Luckily, though, instead of going back to school, you can do that at a conference over just a couple of days.

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones, and hear from thought leaders and expert practitioners in your industry. Plus, you can use the opportunity to meet and network with peers within the customer success community.

So, once you find some time in your schedule, find an event that looks interested from this comprehensive list. We've organized these events in chronological order and by region -- so whether you're in North America, Europe, or the Asia-Pacific region, you'll be able to find an inspiring and educational event coming up soon.

26 Customer Success Conferences to Attend in 2018-2019

North America

1. Customer Experience Summit

Date: August 17-19, 2018

Locations: Orlando, FL

These events are led by the Disney Institute, where attendees can learn about improving customer experience and crafting brand storytelling from one of the biggest storytellers in the business world -- The Walt Disney Company. Plus, the events are at Disney resorts, so you can learn from the experts and have some fun.

Notable Speaker: Kris Theiler, VP of Disneyland Park

2. INBOUND

Date: September 4-8, 2018

Location: Boston, MA

INBOUND is an industry event designed to bring together marketers, salespeople, and customer success managers in one place to learn and get inspired together. This year, there's a dedicated customer success track to ensure all of the breakout sessions you attend are useful to your day-to-day job.

Notable Speaker: Payal Kadakia, Founder of ClassPass

3. CX Week Canada

Date: September 12-14, 2018

Location: Toronto

The theme for this week's event is "Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design," and sessions will focus on product design and onboarding with customer experience at the front-and-center.

Notable Speaker: Sara Aghvami, Director of Customer Experience at Best Buy Canada

4. Digital Customer Experience Strategies Summit

Date: September 19-20, 2018

Location: Chicago, IL

Digital customer experience, or DCX, takes center stage at this summit, where attendees will learn about how technological innovation can improve and streamline the way professionals deliver support.

Notable Speaker: Alex Genov, Head of Customer Research at Zappos

5. CX (U.S. Forums)

Date: October 2-3, 2018

Locations: San Francisco, CA

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

6. The Customer Service Summit

Date: October 4-5, 2018

Locations: New York, NY

This summit is run by Incite Group, "a business intelligence company devoted to helping large corporations serve their customers better." Dedicated specifically to customer support, this conference brings together big brand leaders to talk specifically about customer care and social media customer service.

Notable Speaker: Katherine Chan, Customer Experience and Global Service Manager, Airbnb

7. Customer SuccessCon

Date: October 29, November 2018 (Date TBD)

Locations: San Francisco, Seattle

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking. Another event will be held in Denver and Boston in early 2019.

Notable Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

8. DX Summit

Date: November 12-14, 2018

Location: Chicago, IL

DX Summit is a digital customer experience strategy summit with an emphasis on leadership, vision, and culture. Hosted by CMSWire, an outlet that covers digital customer experience and marketing technologies, workshops and breakout sessions will ensure attendees are getting the latest insights from the experts.

Notable Speaker: Scott Gillespie, VP & CTO of The Washington Post

9. Advocamp

Date: November 2018 (Date TBD)

Location: San Francisco, CA

Advocamp is kind of what it sounds like -- like camp, it's a healthy mix of fun and learning. It's about turning customers into advocates, and speakers and workshops will teach attendees how to actually implement a strategy to accomplish that.

Notable Speaker: To Be Announced

10. SaaStr Annual 2019

Date: February 5-7, 2019

Location: San Francisco Area

SaaStr is one conference for everyone who works in the software as a service (SaaS) industry. There is specific content for the customer-facing world, as well as opportunities to learn from and collaborate with SaaS product, marketing, and sales professionals to learn about how to create a remarkable customer experience with the products companies use every day.

Notable 2018 Speaker: Dharmesh Shah, Co-Founder and CTO, HubSpot

11. X4 Experience Summit

Date: March 5-8, 2019

Location: Salt Lake City, UT

The X4 Experience Summit is an annual gathering of the world's best experience brands. Leaders in Customer, Employee, Product, and Brand Experience management gather into one space containing over 100 tactical breakout sessions led by industry analysts, executives from leading brands like American Express, MasterCard, and Google, and subject matter experts.

Notable 2018 Speaker: Lin-Manuel Miranda, Creator of Hamilton.

12. Adobe Experience Summit

Date: March 24-28, 2019

Location: Las Vegas, NV

The Adobe Experience Summit is dedicated to teaching attendees how to create an exceptional, experience-driven business. There are a variety of tracks available for customer success professionals, as well as marketers and product designers, who are interested in learning how to design a great customer experience across every step of the process someone goes through with a business.

This huge conference is coming right up, but if you can't make it to Vegas in person, you can also sign up to attend the event virtually.

Notable 2018 Speaker: Sir Richard Branson, Founder of the Virgin Group

13. Next Generation Customer Experience 

Date: March 27-29, 2019

Location: Indian Wells, CA

At NGCX, customer experience innovators across a variety of different industries will meet to learn about understanding the customer journey, making customer experience a priority across a business, and building brand equity to improve customer experience and loyalty.

Notable 2018 Speaker: Ruth Crowley, VP of Customer Experience Design at Lowe's 

14. MarTech

Date: April 3-5, 2019

Location: San Jose, CA

MarTech is "a tech conference for marketers," but there are plenty of workshops and keynotes dedicated to how technology can improve customer experience, too.

Notable 2018 Speaker: Scott Brinker, Conference Chair of MarTech & VP of Platform Ecosystem at HubSpot

15. Smart Customer Service

Date: April 29-May 1, 2019

Location: Washington, D.C.

The Smart Customer Service agenda is chock-full of tactical content about creating a customer-centric culture within organizations, with keynotes, workshops, case studies, and panels to learn from the experts.

Notable 2018 Speaker: Aimee Lucas, VP & Customer Experience Transformist at Temkin Group

16. Modern Customer Experience

Date: April 2019 (Date TBD)

Location: Chicago

Oracle's customer experience conference promises inspiration, innovation, and networking opportunities for customer service professionals, as well as marketers and salespeople. Attendees can customize their experience with a variety of different workshops to learn from experts in customer experience -- no matter what the business function.

Notable 2018 Speaker: Cheryl Strayed, Author of Wild

17. Customer Experience Strategies Summit

Date: April 2019 (Date TBD)

Location: Toronto

CX thought leaders and disruptors will be speaking and learning at this conference, which offers specific sessions for learning about Voice of the Customer, omni-channel customer experience, customer service innovations strategies.

Notable 2018 Speaker: Brent Reynolds, Chief Customer Experience Officer at Capital One Canada

18. Pulse

Date: May 21-23, 2019

Location: San Francisco, CA

Described as "the ultimate customer success event," Pulse is dedicated to providing in-depth education and networking for anybody and everybody working in a post-sale, customer-facing role.

Notable 2018 Speaker: Lincoln Murphy, Customer Success-Driven Growth at Sixteen Ventures

19. Customer Contact Week

Date: June 2019 (Date TBD)

Location: Las Vegas, NV

This weeklong event features a ton of great educational content -- including site visits, master classes, workshops, and interactive discussions about customer care technologies and strategies.

Notable 2018 Speaker: Barbara Corcoran, Business Mogul & Shark Tank Investor

Europe

20. Customer Service & Experience Summit

Date: September 18-19, 2018

Location: London

Attendees will learn how to deliver a remarkable customer experience at this event, which will focus on how AI, self-service, social media, and most of all, empowered employees, can advance your customer service strategy.

Notable Speaker: Jo Moran, Head of Customer Service at Marks & Spencer

21. Customer SuccessCon

Date: September 4, 2018

Location: London

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking. 

Notable Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

22. Customer Engagement Transformation Conference

Date: November 12-13, 2018

Location: London

This is Europe's biggest customer and employee engagement event -- two critical keys to building a strong business. Learn about remaining agile in an age of technological disruption while harnessing the power of technology to improve results at this conference.

Notable Speaker: Seth Ellison, Executive VP & President of Levi Strauss Europe

23. CX Europe

Date: November 13-14, 2018

Location: London

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

24. Shift/CX

Date: March 27-28, 2019

Location: Frankfurt, Germany

Another comprehensive conference for marketers, salespeople, and customer service reps, Shift CX describes itself as a two-day congress to regroup and realign around customer focus in the new digital age. First, attendees learn about the process of improving CX, and then they learn about using technology to implement strategy.

Notable 2018 SpeakerFlorian Gäng, Senior Director of Experience Strategy at Sapient Razorfish

Australia and Singapore

25. CX Singapore

Date: August 29, 2018

Location: Singapore

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

26. Customer Experience Management

Date: May 29-30, 2019

Location: Sydney

This event is about "enhancing customer experience through Voice of the Customer analytics, culture, digitization, brand management, and user experience." Attendees will learn from global industry leaders in in-depth workshops and keynote speeches.

Notable Speaker: To Be Announced

Are there other customer success conferences we should add to this list? Share them with us on Twitter.

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