It's important to take time away from the phones every day so you can dedicate your brainpower to analyzing trends, conducting trends, and working proactively to grow and improve your skills.

And sometimes, you have to hit the books to get better at your job. Luckily, though, instead of going back to school, you can do that at a conference over just a couple of days.

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones, and hear from thought leaders and expert practitioners in your industry. Plus, you can use the opportunity to meet and network with peers within the customer success community.

So, once you find some time in your schedule, find an event that looks interested from this comprehensive list. We've organized these events in chronological order and by region -- so whether you're in North America, Europe, or the Asia-Pacific region, you'll be able to find an inspiring and educational event coming up soon.

27 Customer Success Conferences to Attend in 2018-2019

North America

1. DX Summit

Date: November 12-14, 2018

Location: Chicago, IL

DX Summit is a digital customer experience strategy summit with an emphasis on leadership, vision, and culture. Hosted by CMSWire, an outlet that covers digital customer experience and marketing technologies, workshops and breakout sessions will ensure attendees are getting the latest insights from the experts.

Notable Speaker: Scott Gillespie, VP & CTO of The Washington Post

2. Customer SuccessCon

Date: November 29, 2018

Locations: Berkeley, CA

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking.

Notable Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

3. SaaStr Annual 2019

Date: February 5-7, 2019

Location: San Francisco Area

SaaStr is one conference for everyone who works in the software as a service (SaaS) industry. There is specific content for the customer-facing world, as well as opportunities to learn from and collaborate with SaaS product, marketing, and sales professionals to learn about how to create a remarkable customer experience with the products companies use every day.

Notable 2018 Speaker: Dharmesh Shah, Co-Founder and CTO, HubSpot

4. X4 Experience Summit

Date: March 5-8, 2019

Location: Salt Lake City, UT

The X4 Experience Summit is an annual gathering of the world's best experience brands. Leaders in Customer, Employee, Product, and Brand Experience management gather into one space containing over 100 tactical breakout sessions led by industry analysts, executives from leading brands like American Express, MasterCard, and Google, and subject matter experts.

Notable 2018 Speaker: Lin-Manuel Miranda, Creator of Hamilton

5. Adobe Experience Summit

Date: March 24-28, 2019

Location: Las Vegas, NV

The Adobe Experience Summit is dedicated to teaching attendees how to create an exceptional, experience-driven business. There are a variety of tracks available for customer success professionals, as well as marketers and product designers, who are interested in learning how to design a great customer experience across every step of the process someone goes through with a business.

This huge conference is coming right up, but if you can't make it to Vegas in person, you can also sign up to attend the event virtually.

Notable 2018 Speaker: Sir Richard Branson, Founder of the Virgin Group

6. Next Generation Customer Experience

Date: March 27-29, 2019

Location: Indian Wells, CA

At NGCX, customer experience innovators across a variety of different industries will meet to learn about understanding the customer journey, making customer experience a priority across a business, and building brand equity to improve customer experience and loyalty.

Notable 2018 Speaker: Ruth Crowley, VP of Customer Experience Design at Lowe's

7. MarTech

Date: April 3-5, 2019

Location: San Jose, CA

MarTech is "a tech conference for marketers," but there are plenty of workshops and keynotes dedicated to how technology can improve customer experience, too.

Notable 2018 Speaker: Scott Brinker, Conference Chair of MarTech & VP of Platform Ecosystem at HubSpot

8. Smart Customer Service

Date: April 29-May 1, 2019

Location: Washington, D.C.

The Smart Customer Service agenda is chock-full of tactical content about creating a customer-centric culture within organizations, with keynotes, workshops, case studies, and panels to learn from the experts.

Notable 2018 Speaker: Aimee Lucas, VP & Customer Experience Transformist at Temkin Group

9. Modern Customer Experience

Date: April 2019 (Date TBD)

Location: Chicago

Oracle's customer experience conference promises inspiration, innovation, and networking opportunities for customer service professionals, as well as marketers and salespeople. Attendees can customize their experience with a variety of different workshops to learn from experts in customer experience -- no matter what the business function.

Notable 2018 Speaker: Cheryl Strayed, Author of Wild

10. Customer Experience Strategies Summit

Date: April 2019 (Date TBD)

Location: Toronto

CX thought leaders and disruptors will be speaking and learning at this conference, which offers specific sessions for learning about Voice of the Customer, omni-channel customer experience, customer service innovations strategies.

Notable 2018 Speaker: Brent Reynolds, Chief Customer Experience Officer at Capital One Canada

11. Pulse

Date: May 21-23, 2019

Location: San Francisco, CA

Described as "the ultimate customer success event," Pulse is dedicated to providing in-depth education and networking for anybody and everybody working in a post-sale, customer-facing role.

Notable 2018 Speaker: Lincoln Murphy, Customer Success-Driven Growth at Sixteen Ventures

12. The Customer Service Summit

Date: June 3-4, 2019

Locations: San Diego, CA

This summit is run by Incite Group, "a business intelligence company devoted to helping large corporations serve their customers better." Dedicated specifically to customer support, this conference brings together big brand leaders to talk specifically about customer care and social media customer service.

Notable 2018 Speaker: Katherine Chan, Customer Experience and Global Service Manager, Airbnb

13. CX NYC

Date: June 11-12, 2019

Locations: New York, NY

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable 2018 Speaker: Harley Manning, VP & Research Director at Forrester

14. Customer Contact Week

Date: June 24-28, 2019

Location: Las Vegas, NV

This weeklong event features a ton of great educational content -- including site visits, master classes, workshops, and interactive discussions about customer care technologies and strategies.

Notable 2018 Speaker: Barbara Corcoran, Business Mogul & Shark Tank Investor

15. Customer Experience Summit

Date: Likely August 2019 (Date TBD)

Locations: Orlando, FL

These events are led by the Disney Institute, where attendees can learn about improving customer experience and crafting brand storytelling from one of the biggest storytellers in the business world -- The Walt Disney Company. Plus, the events are at Disney resorts, so you can learn from the experts and have some fun.

Notable 2018 Speaker: Kris Theiler, VP of Disneyland Park

16. INBOUND

Date: September 3-6, 2019

Location: Boston, MA

INBOUND is an industry event designed to bring together marketers, salespeople, and customer success managers in one place to learn and get inspired together. This year, there's a dedicated customer success track to ensure all of the breakout sessions you attend are useful to your day-to-day job.

Notable 2018 Speaker: Shonda Rhimes, TV Producer & Showrunner

17. CX Week Canada

Date: Likely September 2019 (Date TBD)

Location: Toronto

The theme for this week's event is "Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design," and sessions will focus on product design and onboarding with customer experience at the front-and-center.

Notable 2018 Speaker: Sara Aghvami, Director of Customer Experience at Best Buy Canada

18. Digital Customer Experience Strategies Summit

Date: Likely September 2019 (Date TBD)

Location: Chicago, IL

Digital customer experience, or DCX, takes center stage at this summit, where attendees will learn about how technological innovation can improve and streamline the way professionals deliver support.

Notable 2018 Speaker: Alex Genov, Head of Customer Research at Zappos

19. Advocamp

Date: Likely October 2019 (Date TBD)

Location: Toronto, Canada

Advocamp is kind of what it sounds like -- like camp, it's a healthy mix of fun and learning. It's about turning customers into advocates, and speakers and workshops will teach attendees how to actually implement a strategy to accomplish that.

Notable 2018 Speaker: Mark Organ, Founder & CEO of Influitive

Europe

20. CX Europe

Date: November 13-14, 2018

Location: London

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

21. Shift/CX

Date: March 27-28, 2019

Location: Frankfurt, Germany

Another comprehensive conference for marketers, salespeople, and customer service reps, Shift CX describes itself as a two-day congress to regroup and realign around customer focus in the new digital age. First, attendees learn about the process of improving CX, and then they learn about using technology to implement strategy.

Notable 2018 Speaker: Florian Gäng, Senior Director of Experience Strategy at Sapient Razorfish

22. Customer Engagement Transformation Conference

Date: July 11, 2019

Location: London, UK

This is Europe's biggest customer and employee engagement event -- two critical keys to building a strong business. Learn about remaining agile in an age of technological disruption while harnessing the power of technology to improve results at this conference.

Notable 2018 Speaker: Seth Ellison, Executive VP & President of Levi Strauss Europe

23. Customer Service & Experience Summit

Date: Likely September 2019 (Date TBD)

Location: London, UK

Attendees will learn how to deliver a remarkable customer experience at this event, which will focus on how AI, self-service, social media, and most of all, empowered employees, can advance your customer service strategy.

Notable 2018 Speaker: Jo Moran, Head of Customer Service at Marks & Spencer

24. Customer SuccessCon

Date: Likely September 2019 (Date TBD)

Location: London, UK

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking.

Notable 2018 Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

Australia and Singapore

25. Customer Experience Management

Date: May 29-30, 2019

Location: Sydney

This event is about "enhancing customer experience through Voice of the Customer analytics, culture, digitization, brand management, and user experience." Attendees will learn from global industry leaders in in-depth workshops and keynote speeches.

Notable Speaker: To Be Announced

26. Gartner Customer Experience & Technologies Summit

Date: June 17-18, 2019

Location: Sydney

Gartner hosts this event at various locations around the globe throughout the year, where they discuss new innovation in thought leadership and technology in the customer experience space so companies can operate more cross-functionally to improve customer satisfaction and loyalty.

Notable 2018 Speaker: Gus Balbontin, Former CTO at Lonely Planet

27. CX Singapore

Date: August 29, 2019

Location: Singapore

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

How to Convince Your Boss to Send You To a Conference

You might be wondering how you'll actually pay for the sometimes-hefty cost of a ticket to one of these conferences. We have a few ideas to share for starting that conversation to get the budget you need for your admission, travel, and lodging.

1. Pitch it to your boss as a leadership and development opportunity.

Your boss probably wants to ensure she gets a good return on investment before allotting hundreds (or thousands) of dollars for you to attend a conference. So, when you ask for budget, make sure you have a clear plan in place for how you will make it valuable not just for you, but for your entire team.

Offer to take copious notes while at the conference to share and distribute with the team. You could also offer to lead a master class reviewing some of the topics discussed at the conference with other team members. Additionally, you could spend dedicated time, both at the conference and during off-hours, networking with other professionals in your industry over coffee or meals.

Make sure you offer a way for your boss to earn back her investment -- so the conference is worth your while, and hers.

2. Apply to become a speaker.

If you apply to become a speaker at the conference, the organization might be able to defray or fully cover the costs of your travel and lodging. That way, you can build your personal brand and thought leadership, attend the conference, and save your team some budget dollars.

3. Attend a virtual conference instead.

Sometimes, the most affordable conference to attend is one you don't need to travel for at all. If an organization is hosting a virtual conference or training event, it's less likely that the ticket will cost as much as an in-person event. Do some research to learn about virtual attendance options -- even if the conference appears to be in-person, ask the organizers if they're planning to live-stream it.

Are there other customer success conferences we should add to this list? Share them with us on Twitter.

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Originally published Nov 5, 2018 8:34:00 PM, updated November 06 2018

Topics:

Customer Support