Everyone at your business likes to think they're customer-centric.

And while solving for the customer might be the professed mission of your organization, the customer's point-of-view can sometimes get lost in the shuffle of deadlines, budgets, team bandwidth, and the time available in a workday.

Subscribe here to get the latest Service Blog content sent straight to your  inbox.

But as it turns out, re-training that laser focus on the customer perspective and needs by means of design thinking can actually vastly improve the customer experience. According to new data from Accenture Research, brands that employ design thinking not only outperform their peers, but also dedicate more resources to improving customer experience. You can learn more about the results of this study in the infographic below.

To learn more, read about how to make customer interactions fantastic next.


New Call-to-action

Originally published Jun 22, 2018 8:00:00 AM, updated October 30 2019


Customer Experience