Finding a job can be difficult when your lifestyle doesn't permit you to go into an office from nine to five every weekday. Perhaps you need to be a stay-at-home parent or you dream of being a digital nomad, or your ideal job happens to be halfway across the country -- or the world -- from you. Whatever the case may be, your current situation may call for you to look into remote jobs.
Working from home definitely calls for proper remote work practices, as it can be difficult to stay self-motivated to work alone. However, if you have an interest or need to do so, it can be the perfect decision to match your lifestyle. And, if you've got a knack for communication and problem-solving, that remote job might just fall under customer service.
A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more. However, rather than working in-office, they work from home or another remote location. They perform the same responsibilities as a customer service rep, except that their team is either partially or fully remote.
You may be surprised by the sheer number of positions there are for remote employees. However, before diving in headfirst, you may wonder if you have what it takes to handle a remote customer service position.
Is work from home customer service right for you?
1. You have access to a home office or a coworking space.
If you want to work remotely, it's probably for the best that you don't commit to doing so from your bed -- even if I might be at this very moment. This can decrease your productivity or cause you to form an unhealthy association between your bedroom -- which is supposed to be a relaxing space -- and work stress.
You want to create an environment that is as similar to an office as possible to ensure you remain productive and in a professional zone. This will keep you focused and feeling professional, even if you're in sweats.
2. You're a self-starter.
One of the aspects of remote work is working primarily alone. While you'll probably still have a team and a manager, it's a little different when there's physical distance separating you. It can get hard to stay motivated when you're working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you.
3. You have a strong internet connection.
This may seem obvious, but working from home means you don't have access to your company's top-notch WiFi. You'll need to invest in a strong network to ensure that you don't get cut out of customer interactions. In customer service, speed and efficiency is everything, and the last thing you want is for a slow Internet connection to leave a customer hanging.
4. You have effective communication skills.
Just because you're not face-to-face with customers doesn't mean you can slack off on your tone and presence. This may be easier for a call center agent or support rep who gets to speak with customers on the phone. However, when your only means of communication is email or live chat, all you have to represent yourself and your reputation is your written words. So, make sure you're always getting your point across clearly and leaving no room for misinterpretation.
5. You can handle networking outside of your comfort zone.
One of the best parts about working in an office is that you have free access to several employees with whom you can network on a daily basis. However, just because you're remote doesn't mean you can't still network. You should feel comfortable reaching out to other employees to chat via video calls and approaching people in coworking spaces. Those are the kinds of interactions that are going to help you progress your career in the future.
If you still feel like a remote customer service job is for you, read on about some of the best options we've found.
10 Work From Home Customer Service Jobs to Consider
1. Remote Call Center Agent
Long gone are the days that require call center agents to work in just that -- a call center. While call centers are still widely in use, it's relatively easy to handle the same tasks from the comfort of your home. With the help of a call center headset, you can perform all your household responsibilities -- or travel the world -- while still guiding customers through their problems over the phone.
Aspira is a marketing agency that helps campgrounds and parks increase their visitor rates. As part of its, “Work-At-Home Department” you assist customers with booking reservations and signing up for daily activities. This position comes with a paid guided training and requires a minimum of 25-29 hours of work each week.
Remote customer service reps have the same responsibilities as customer service reps. They reach out to customers and offer new products and services, discounts, proactive solutions, and company news. They usually have to reach a certain number of calls or emails to meet daily goals. Since this position is restricted to different forms of virtual communication -- from phones to email to live chat to social media -- it can be handled from any remote location. It may be easier to hit your numbers when working alone.
PinkCallers supplies small business with remote customer service reps who perform fundamental services for that company. PinkCallers’ reps book meetings, answer service calls, and help organizations manage their employee scheduling. This position requires about 40 hours of work each week, and your schedule can be adjusted based on your timezone.
Rather than proactively contacting customers, remote customer support reps respond to customer questions and concerns and offer product and service solutions in return. They provide support over various channels, just like remote customer service reps. They have the ease to work from any location, as long as they have access to a phone and WiFi.
Skyverge is hiring a customer support specialist to join its remote service team. Skyverge builds Wordpress plugins helping businesses operate and manage their ecommerce stores. As a customer support rep, you’ll be responsible for troubleshooting the company’s Wordpress products and helping customers solve problems with their WooCommerce accounts. While the hours for this job are not listed, the description does note the position includes 27 paid vacation days.
Similarly to a call center agent or any support rep, a live chat agent provides constant support to customers or prospects, but solely over live chat. You'll often be helping customers with questions they have while online shopping on your company's website. This is position is perfect for you if your remote environment is often loud or distracting or if you feel uncomfortable speaking on the spot, as you won't be making calls.
The clothing brand, GAP, is hiring a remote customer service rep that will work specifically on email and live chat support channels. In this role, you’ll be responsible for providing above-and-beyond customer service to customers who have product inquiries, questions about returns, or other issues with their customer experience. To get this job, you’ll need to write 40+ words a minute and have excellent written and verbal communication skills.
Customer support engineers can offer high-quality solutions without having to work a day in an office. They specialize in reactively solving technical problems customers might have with products or services. As long as you have a background or general knowledge in computer systems and have been properly trained in your company's software, you can handle the tasks of a technical support rep from whatever location you choose.
HubSpot is hiring remote customer support specialists to grow and support its West Coast users. HubSpot service reps field customer requests and troubleshoot problems with HubSpot products. These employees are responsible for helping customers get the most out of the company's products and services. In this role, you’ll work roughly 40 hours a week and have unlimited vacation days.
Customer success managers work with several customers and assist with product onboarding, account management, and campaign execution. Customer success managers form a close partnership with their customers, following up with them regularly to ensure they are constantly gaining value. These tasks are typically performed via email or phone, although you may sometimes need to video chat with your customers. A relatively quiet, distraction-free environment is preferred.
HubSpot is hiring a remote customer success manager to help users optimize the performance of their HubSpot tools. As a customer success manager, you would be the trusted HubSpot advisor to over 100 small- to medium-sized businesses. You would devise personalized plans for each of these companies that ensure they get the most out of their HubSpot products. In this role, you would work about 40 hours a week with unlimited vacation days.
Once a customer has made a purchase, it's the job of an implementation specialist to help those customers with product onboarding so they learn the inner-workings of their product and avoid any immediate technical difficulties. While this position is usually in-office, it can easily be made remote once you're properly trained in the various products.
Mckesson is a medical supply company that provides healthcare institutions with supplies, software, and pharmaceuticals. Mckesson is hiring an implementation specialist to onboard its customers with leading healthcare applications. In this role, you’ll be responsible for teaching customers how they can best use Mckesson’s software and answer any questions they may have about products and services. One detail to note with this position: while it is remote, you may have to travel on weekends to meet with clients located in your area.
Remote virtual assistants work on a variety of specific tasks for customers. They can be treated as online personal assistants. Some examples of responsibilities can include scheduling meetings, managing client emails, or conducting research for their businesses. This is a great position for someone who likes to have unique tasks every day and work very closely with customers, while still getting to work from home.
Fancy Hands provides customers with virtual assistants who help them complete everyday tasks. This service is designed for people who are extremely busy and need someone to organize their day-to-day schedule. As a Fancy Hands rep, you’ll make phone calls, book hotel and restaurant reservations, and help customers achieve their daily goals. One of the best features of this job is that you get to decide the hours that you’ll work.
Many companies hire individuals to specialize in this type of outbound calling. As a telephone research interviewer, you call customers on behalf of companies and conduct a research survey about their experiences over the phone. You collect their responses which will then provide valuable insights about the customers. Since this position, too, occurs completely over the phone, it's easy for a telephone research interviewer to work from home.
Interactive Research Communications helps tech companies improve lead generation by providing them with marketing, sales, and customer service advice. It’s hiring a B2B Telephone Interviewer to survey customers who have used the company’s products and services. In this role, you’ll be responsible for cold-calling users and asking them about their customer experience. This job demands 20 hours of work each week and requires you to own a personal computer and headset.
Although travel agents may seem like an outdated concept, they still exist. While they occasionally help customers plan personal trips, they focus more on corporate travels nowadays. What may have once required in-person meetings can now occur via email, phone, or live chat. With a general knowledge in your company's software, a savvy eye for discounts, and an interest in travel, you can be successful at coordinating customer travels from the comfort of your couch or, perhaps, your own vacations.
Rayka is a customer review app that’s designed for people who are traveling. The app generates organic and trustworthy customer reviews, then displays them in a user-friendly format, similar to Instagram’s. Rayka is hiring a remote marketing and digital travel consultant that helps customers discover popular points of interests during their trip. For this job, you’ll be responsible for not only assisting with user travel plans but also taking part in the company’s long-term marketing campaigns.