The HubSpot Customer Service Blog

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70+ customer service statistics to know in 2025 (+ State of Customer Service data)

Anna Rubkiewicz
Updated 8/7/25
My favorite testimonial examples to inspire your customer testimonial program

Ashley Valadez
Updated 8/6/25
35 best contact us pages you'll want to copy [+ templates]

Ashley Valadez
Updated 5/7/25
HubSpot Service Hub pricing guide — plans that help service teams thrive

HubSpot Editorial
Updated 7/10/25
The 16 Best Totally Free Online Survey Makers, Tools & Services

Rami El-Abidin
Updated 6/26/25
How to perfect the search function of your knowledge base

Rami El-Abidin
Updated 6/25/25
18 KCS resources to bookmark ASAP

Rami El-Abidin
Updated 6/18/25
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey

Rami El-Abidin
Updated 6/17/25
The SEO-friendly knowledge base — Why making your help pages searchable matters

Zoe Ashbridge
Updated 6/16/25
12 reasons to build a customer education program

Diego Alamir
Updated 6/11/25
I tested FAQ software — here are my favorites

Diego Alamir
Updated 6/10/25
Internal knowledge base: What it is and how to implement it

Rebecca Riserbato
Updated 6/9/25
The 15 best demographic examples & questions to use in your next survey

Rami El-Abidin
Updated 6/6/25
Knowledge management vs. knowledge bases — What works best, from a service pro

Diego Alamir
Updated 6/5/25
The best SaaS knowledge bases and what your company can learn

Ashley Valadez
Updated 6/2/25
The benefits of a knowledge base and why your company needs one

Ashley Valadez
Updated 6/2/25
How to conduct survey analysis like a data pro [all my tips + secrets]

Swetha Amaresan
Updated 6/2/25
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits

Rami El-Abidin
Updated 5/26/25
Leading questions: What they are & why they matter [+ Examples]

Diego Alamir
Updated 5/23/25
The best AI agents for customer support teams

Ashley Valadez
Updated 5/27/25

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