The HubSpot Customer Service Blog (3)

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Showcasing Your Crisis Management Skills on Your Resume

Stephanie Trovato
Updated 1/26/23
How These 7 Types of Customer Segmentation Will Improve Your Customer Service Team's Emotional Intelligence

Nathan Resnick
Updated 1/25/23
Customer Effort Score (CES): What It Is & How to Measure It

Alex Birkett
Updated 1/24/23
11 Findings Service Teams Need To Know About From Our State of Consumer Trends Report

Flori Needle
Updated 1/23/23
Customer Success vs. Sales — What’s the Difference?

Anna Rubkiewicz
Updated 1/21/23
What Is a Retention Specialist? (And Why They Matter)

Sarah Chambers
Updated 1/19/23
Customer Acquisition Cost: How to Calculate CAC [+Benchmarks & Formulas to Know]

Sophia Bernazzani
Updated 1/18/23
20 Customer Service Qualities That Make An Excellent Support Rep

Clint Fontanella
Updated 1/17/23
Which Industries See the Highest (and Lowest) Customer Satisfaction Levels?

Rebecca Riserbato
Updated 1/16/23
What Is Contingency Planning? [+ Examples]

Flori Needle
Updated 1/13/23
Customer Success in SaaS: The Complete Guide

Mandy Bray
Updated 1/12/23
Customer Success vs. Account Management — How Do They Differ?

Kasia Kowalska
Updated 1/21/23
22 Customer Service Skills For a Positive Customer Experience

Carly Stec
Updated 1/10/23
12 Crucial Strategies for Promoting Team Collaboration — Plus, The Biggest Collaboration Roadblocks, According to ClickUp’s CEO

Aaron Agius
Updated 1/9/23
Total Quality Management: What TQM Is & Its Impact On Customers

Flori Needle
Updated 1/6/23
How to Respond to Customer Complaints [+Complaint Response Examples]

AJ Beltis
Updated 1/5/23
Customer Success Career Paths: How to Scale From Rep to Manager

Phil O'Doherty
Updated 1/4/23
20 Must-Read Books on Customer Success for 2023

Zoe Ashbridge
Updated 1/21/23
What Is A Business Continuity Plan? [+ Template & Examples]

Swetha Amaresan
Updated 12/30/22
The Beginner's Guide to Building a Customer Loyalty Program

Sophia Bernazzani
Updated 12/29/22

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