The HubSpot Customer Service Blog (3)

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AI Meets Customer Experience: Mapping Journeys with Machine Learning

Taylor Cromwell
Updated 4/16/25
Customer Journey Maps: How to Create Really Good Ones [Examples + Template]

Aaron Agius
Updated 2/10/25
Why Customer Service is Important: 16 Data-Backed Facts to Know in 2025

Swetha Amaresan
Updated 2/7/25
Digital Customer Experience: The Ultimate Guide for 2025

Diego Alamir
Updated 2/4/25
Is The Customer Always Right? [What It Means + Why It Matters]

Annalie Gracias
Updated 2/3/25
The 20 Best Call Center Software (& Features You Need)

Marcus Andrews
Updated 1/28/25
How to Run a Customer Experience Workshop for Your Team

Nathan Ojaokomo
Updated 1/27/25
The Top 14 Customer Service Certifications & Courses You Need to Take

Clint Fontanella
Updated 1/22/25
Inside the BPO Experience — Here's Everything I Found Out

Kayla Schilthuis-Ihrig
Updated 1/21/25
Can AI Segment Your Customers? I Ran This Experiment to Find Out

Cassie Wilson Clark
Updated 1/17/25
Customer Experience vs. Customer Service: What's the Difference?

Flori Needle
Updated 1/16/25
How to Get B2B Customer Segmentation Right [+Tips]

Nakul Kadaba
Updated 1/15/25
Everything I Know About Product Experience [+ 4 Key Product Elements]

Precious Oboidhe
Updated 1/9/25
Unlocking the Experience Economy — Here’s What Every Brand Should Know

Cassie Wilson Clark
Updated 1/8/25
25 Testimonial Examples to Build Hype

Lindsay Kolowich Cox
Updated 1/7/25
11 Customer Service & Support Metrics You Must Track [New Data]

Allie Decker
Updated 1/6/25
10 Crisis Communication Plan Examples (and How to Write Your Own)

Shadrack Wanjohi
Updated 12/18/24
How Teams Make the Most of Customer Experience Automation — The Complete Guide

Taylor Cromwell
Updated 1/2/25
Customer Data Integration: A Complete Guide [Expert Tips & Examples]

Jenny Bergen Clark
Updated 12/27/24
RFM Analysis: A Data-Driven Approach to Customer Segmentation

Jenny Bergen Clark
Updated 12/26/24

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