Do you know your best customer? Seriously -- do you really, really understand your best customer? For example, do they live in the big city or the suburbs? Watch Jeopardy or Modern Family? Use their iPhone nonstop, or get nervous about new technology? If you don't know the answer, it's time to do some research. Asking these types of questions will help you paint a clearer picture of your target customer -- what marketers like to call their "buyer persona" -- which will help you make smarter marketing decisions that always cater to the needs of your target customer.
The key to successful marketing is making marketing people love. And the first step to making marketing people love is understanding *what* your best customer loves. Once you understand your buyers' loves, needs, and interests, you can use this information to guide all of your marketing moving forward. Not only will you be successful, you'll make your buyers happy! So here are 11 ways for you to start using those buyer personas you created to make smarter marketing decisions that make your target audience love you a whole lot more.
11 Ways to Use Personas to Be a Better Marketer
1) Write blog content that reads like their favorite how-to magazine.
Have you ever read an article that was so relevant to your life -- right at that moment -- that you thought it must have been written just for you? That should be the goal of ALL your content for your potential buyers, particularly your blog content. By knowing what your buyers want to read and then writing it in educational and how-to blog posts, you'll generate avid, loyal readers and subscribers.
2) Post social updates that speak their language.
HEYYY! we bet u wouldnt follow @HubSpot 4long if we twtd like this ALL TH3 TIME!!!!! Alternatively, choosing superfluous and ostentatious terminology for your social interactions may alienate your network ... ahem. Be relatable to your buyer persona by using the language your buyer persona uses. That way your network will be able to relate to your brand, and your marketing will flourish!
3) Hang out where your buyer persona hangs out.
Does your network live for LinkedIn, but hate Twitter? Is there a specific niche social website that your persona can't live without? That's where your business should be most active! Hint: Look for trends in your web traffic from social networks. The channel that has the highest visit-to-lead conversion rate will most likely be the network that works best for you.
4) Customize your SEO strategy to target the phrasing your persona uses.
This can get interesting! Say you sell electronics and you're optimizing your website for the term "tv remotes." But wait ... what if your target audience actually calls those gadgets clickers? That's a major difference! Be sure to optimize your website content based on the way your buyer persona speaks, and by extension, the way they search.
5) Use humor that your buyer persona finds funny.
Injecting humor into your marketing content is a great way to humanize your brand, but you have to make sure it's actually funny to your target audience. Even more important, you have to make sure it's not insulting to your target audience. The tastes of a 21-year-old man might be a bit different than a gentleman in his 50s, after all. Truly know what your buyer persona finds entertaining. It'd be a shame to accidentally upset one of your prospects when you were just trying to make your brand a little more relatable, and your content a little more engaging.
6) Create an offer that solves your persona's problems.
What does your buyer persona want help with? Is there often a problem that most of your best customers have? Or had when they were your leads, at least? If you can create a document that helps your target audience solve that problem -- and put it behind a form to help with your lead generation, of course -- you'll have a true win-win on your hands. Your target audience gets the help they need, and you generate some seriously high-quality leads!
7) Optimize your landing pages for your buyer persona.
Don't talk about why you think your offer is important. Describe your offer in terms of what it will do for your prospective customer. That type of content is appealing and compelling, and you should see a higher conversion rate after optimization. Not sure what words will resonate best? A/B test your landing page copy to see what resonates best with your target audience!
8) Use technology that caters to their technical level.
Don't ask your customer base to use a technology type that they aren't comfortable using to interact with your website or content. For example, forcing your customer to download a mobile app when they don't have a smartphone might not be the best call. Make sure you understand what type of technology your buyer persona knows, has, and is comfortable using so your marketing content is easily accessibly.
9) Collaborate with partners that excite your persona.
Co-marketing is an amazing way to make your marketing soar -- after all, two heads (and resource sets) are better than one! When choosing your co-marketing partners, try to think of companies that your buyer idolizes, whether they're small or big, and consider if a partnership might be beneficial. You could do anything from launching co-marketing webinars to simply making a donation to a non-profit your persona cares a lot about. You'll develop your brand's authority and thought leadership position, and earn some major likability points with your target audience.
10) Align your campaign timing with your persona's lifestyle.
Does your buyer persona go on vacation every August? Stop work at noon? Live in a different time zone? Read emails from her iPhone when waking up at five in the morning? Cater your campaign launches around these lifestyle nuances. So if your target audience is, say, a night owl, you'll probably want to schedule the majority of your social content around 9:00 to 11:00pm in your target's timezone. Right? Right.
11) Mold your sales process to your persona's decision making process.
This might be the most important tip. Different people need different types of information to make key buying decisions ... and at different stages in the buying cycle, to boot. Make sure you understand what type of details and information your buyer will require before they sign on the line that is dotted, and when the best time is to divulge that information.
What else do you use your buyer persona for in your marketing? How has developing a buyer persona helped you?
Image credit: viZZZual.com


Matt Coffy 9:31 AM on August 30, 2012
Great write up, Rebecca. Reading all your points made feel comfortable enough to admit some mistakes I've made in the past. We're of course always aiming to improve our marketing approach however necessary to make sure that we remain relatable. I also like your mentioning of looking for trends in the social network traffic. Definitely a plus!
Blog Publicidad en Internet 9:56 AM on August 30, 2012
so interesting!
Thanks
Cristina Sierra 11:21 AM on August 30, 2012
Fabulous article - I struggle a bit to target my audience given my target audience is pretty specific but your article gave me some fantastic ideas. I need to run more A/B tests.
Another resource I'm trying to leverage is HARO (help a reporter out) - by getting a quote in a relevant piece of content.
Cheers!
Cristina Sierra
Founder, NeverMissGift.com
Alex Stuart 11:46 AM on August 30, 2012
Hello Rebecca,
Nice article! Yes, If you do not know anything about your targeting customer there is no point to do marketing. Article is one of the best and easiest way to do promoting any product or services. I couldn't explain each and everything and totally this is a fantastic article.
I strongly agree with point #7 and #10.
Thanks and Appreciate your time!
Drewry 12:20 PM on August 30, 2012
Every time i stop by this blog to read, I learn more and more. Thanks a million for putting out this quality information about "buyer personas and marketing!" :-)
Bernie Borges 12:26 PM on August 30, 2012
Hey Repcor,
Awesome article on buyer personas!
Our #1 buyer persona strategy is focusing on the unique "pain points" of each persona. You speak to that in #6 in your article.
Everything else in our persona strategy is driven by a focus on the unique needs of each persona.
Thanks for a great list of buyer persona tips. Very timely.
Veronica 1:27 PM on August 30, 2012
Great article! Very nice written, I'm definitely working on some ponts, like the first one in your article. I've learned that you should always try to solve their biggest problem. If you can do that, they will keep coming to you.
Krisz Rokk 3:20 PM on August 30, 2012
Excellent article Rebecca! Thank you for sharing. Knowing your target audience is crucial in business. You will reach no one if you want to make "everyone" happy with your message!
Nazmul Alam 3:03 AM on August 31, 2012
very well written and examples are nicely placed. It's always hard to understand buyer's persona for the marketers. so that this will help us a lot to understand & build strategic marketing ideas for our target audiences. Thank You for this helpful post.
SEO In Delhi 7:24 AM on August 31, 2012
Very well written. Thanks...........
Dison Arnibal 2:50 AM on September 01, 2012
Glad I've read your tweet on twitter.
Really useful tips!
Space Chimp Media 10:39 PM on September 02, 2012
Bottom line.. know your customer. Many marketers totally overlook the psychographics which are many times more important than basic demographics.
ProfitclickingMarketing 2:05 PM on September 04, 2012
These tips is very nice, it motivates me a lot.