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Don't Forget the Classics: Referrals Can Be Central to Your Inbound Marketing Mix

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Although online marketing is a relatively new world, marketers have been using the principle of inbound marketing for decades.

Of course, they've been calling it something different: referrals.

A referral is a recommendation that your business gets from a trusted source -- it's a high-quality inbound lead. It's the result of upfront work like content creation, information sharing and relationships -- just as with newer inbound channels like blogs, search engine optimization and webinars.

Earlier this month I had a chance to speak with Lewis Weinstein, a business owner who knows something about referrals.

Lewis comes from a family of tax accountants who built businesses with referrals, and he's the CEO of Referral Key, an online business referral network that grew out of his own tax accounting business.

Lewis explained how Referral Key got started, and how he's building the business.

While a significant portion of Referral Key's marketing is done virally through referrals (Referral Key eats its own dogfood!), Lewis explained how he mixes referrals with newer inbound marketing channels like search engine optimization and blogging about business networking.

Here are some of the highlights of our conversation:

 

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Posted by Rick Burnes on Wed, Feb 18, 2009 @ 05:50 AM

COMMENTS

Great point at the end about success being tied to everything in lieu of just one thing. I have also found that everything takes time and the fruits of one's labor often hit at unexpected moments - generally when I have forgotten about having accomplished the task in the first place!

posted on Wednesday, February 18, 2009 at 11:36 AM by John R. Sedivy


Great input by Lewis for all small businesses. We're also huge believers in the power of referrals and reviews in the SMB markets.

posted on Wednesday, February 18, 2009 at 6:10 PM by Scott Manley


www.CityVoter.com 
 
www.Yelp.com 
 
www.CitySearch.com 
 
www.YahooLocal.com 
 
I have tapped into all of these UGCs and my customers have been writing lots of positive reviews! 
 
I'm still surprised that Hubspot hasn't discovered "Yelp", its the most popular Referral Network in the San Francisco Bay Area and its spreading to the rest of the country.

posted on Friday, February 27, 2009 at 10:39 AM by Sacramento Weddings


Sacramento Weddings, 
 
First, Yelp is not a referral network. Yelp is a customer review site which is extremely different than business to business referrals. (Apples and Oranges). While I like and use Yelp, I think it'd beneficial for me to explain how Referral Key works. 
 
For example, as a wedding planner you probably know a few people who do wedding cakes, dresses, DJs, photographers, florists, and many others. 
 
Because you are a wedding planner, you are actually the perfect example of someone who sends a lot of referrals and someone who'd really benefit from Referral Key. 
 
The question is. "When you come across people who need these services, which I'm sure happens every day, which photographer,florist and DJ do you recommend couples to?" 
 
And ultimately, the question you're really concerned with is, "When these DJs, florists, bakers, and photographers come across clients who can use your wedding planning services, are they sending them to you?" 
 
Picture this, you put together a wedding package and send a DJ you know, Tony, some new business. Everyone has a blast at the wedding and thinks Tony does a good job. The night winds down and one of the bride's friends, Lisa, asks Tony if he'll DJ at her wedding this upcoming June. Now does Tony ensure you also get a sale by recommending Lisa also use your planning services to make the night a success? Or does he just secure a new gig and ignore the fact that the sale was originally due to your qualified referral? 
 
Referral Key is about strengthening you professional relationships to drive more sales. There are a wealth features so I'd suggest you take a peekwww.referralkey.com 
 
Yelp and City Search is about customers figuring out if a restaurant or bar is really where they want to go, before they get there.

posted on Friday, February 27, 2009 at 11:35 AM by Chris


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