The Top 25 Customer Success Conferences to Attend in 2018

customer-success-conferences

It's important to take time away from the phones every day so you can dedicate your brainpower to analyzing trends, conducting trends, and working proactively to grow and improve your skills.

And sometimes, you have to hit the books to get better at your job. Luckily, though, instead of going back to school, you can do that at a conference over just a couple of days.

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones, and hear from thought leaders and expert practitioners in your industry. Plus, you can use the opportunity to meet and network with peers within the customer success community.

So, once you find some time in your schedule, find an event that looks interested from this comprehensive list. We've organized these events in chronological order and by region -- so whether you're in North America, Europe, or the Asia-Pacific region, you'll be able to find an inspiring and educational event coming up soon.

25 Customer Success Conferences to Attend in 2018

North America

1. Adobe Experience Summit

Date: March 25-28, 2018

Location: Las Vegas

The Adobe Experience Summit is dedicated to teaching attendees how to create an exceptional, experience-driven business. There are a variety of tracks available for customer success professionals, as well as marketers and product designers, who are interested in learning how to design a great customer experience across every step of the process someone goes through with a business.

This huge conference is coming right up, but if you can't make it to Vegas in person, you can also sign up to attend the event virtually.

Notable Speaker: Sir Richard Branson, Founder of the Virgin Group

2. Next Generation Customer Experience 

Date: March 27-29

Location: Phoenix, AZ

At NGCX, customer experience innovators across a variety of different industries will meet to learn about understanding the customer journey, making customer experience a priority across a business, and building brand equity to improve customer experience and loyalty.

Notable Speaker: Ruth Crowley, VP of Customer Experience Design at Lowe's 

3. Smart Customer Service

Date: April 9-11, 2018

Location: Washington, D.C.

The Smart Customer Service agenda is chock-full of tactical content about creating a customer-centric culture within organizations, with keynotes, workshops, case studies, and panels to learn from the experts.

Notable Speaker: Aimee Lucas, VP & Customer Experience Transformist at Temkin Group

4. Modern Customer Experience

Date: April 10-12, 2018

Location: Chicago

Oracle's customer experience conference promises inspiration, innovation, and networking opportunities for customer service professionals, as well as marketers and salespeople. Attendees can customize their experience with a variety of different workshops to learn from experts in customer experience -- no matter what the business function.

Notable Speaker: Cheryl Strayed, Author of Wild

5. Pulse

Date: April 10-11, 2018

Location: San Mateo, CA

Described as "the ultimate customer success event," Pulse is dedicated to providing in-depth education and networking for anybody and everybody working in a post-sale, customer-facing role.

Notable Speaker: Lincoln Murphy, Customer Success-Driven Growth at Sixteen Ventures

6. Customer SuccessCon

Date: April 23, June 19, TBD (2018)

Locations: Boston, Denver, San Francisco, Seattle

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking. 

Notable Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

7. Customer Experience Strategies Summit

Date: April 23-24, 2018

Location: Toronto

CX thought leaders and disruptors will be speaking and learning at this conference, which offers specific sessions for learning about Voice of the Customer, omni-channel customer experience, customer service innovations strategies.

Notable Speaker: Brent Reynolds, Chief Customer Experience Officer at Capital One Canada

8. MarTech

Date: April 23-25, 2018

Location: San Jose, CA

MarTech is "a tech conference for marketers," but there are plenty of workshops and keynotes dedicated to how technology can improve customer experience, too.

Notable Speaker: Scott Brinker, Conference Chair of MarTech & VP of Platform Ecosystem at HubSpot

9. Customer Experience Summit

Date: May 7-9 & August 17-19, 2018

Locations: Anaheim, CA & Orlando, FL

These events are led by the Disney Institute, where attendees can learn about improving customer experience and crafting brand storytelling from one of the biggest storytellers in the business world -- The Walt Disney Company. Plus, the events are at Disney resorts, so you can learn from the experts and have some fun.

Notable Speaker: Kris Theiler, VP of Disneyland Park

10. CX (U.S. Forums)

Date: May 31, June 19-20, October 2-3

Locations: Washington, D.C., New York, San Francisco

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

11. The Customer Service Summit

Date: June 7-8 & October 4-5, 2018

Locations: San Diego, CA & New York

This summit is run by Incite Group, "a business intelligence company devoted to helping large corporations serve their customers better." Dedicated specifically to customer support, this conference brings together big brand leaders to talk specifically about customer care and social media customer service.

Notable Speaker: Katherine Chan, Customer Experience and Global Service Manager, Airbnb

12. Customer Contact Week

Date: June 18-22, 2018

Location: Las Vegas

This weeklong event features a ton of great educational content -- including site visits, master classes, workshops, and interactive discussions about customer care technologies and strategies.

Notable Speaker: Barbara Corcoran, Business Mogul & Shark Tank Investor

13. INBOUND

Date: September 4-8, 2018

Location: Boston

INBOUND is an industry event designed to bring together marketers, salespeople, and customer success managers in one place to learn and get inspired together. This year, there's a dedicated customer success track to ensure all of the breakout sessions you attend are useful to your day-to-day job.

Notable Speaker: To Be Announced

14. CX Week Canada

Date: September 12-14, 2018

Location: Toronto

The theme for this week's event is "Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design," and sessions will focus on product design and onboarding with customer experience at the front-and-center.

Notable Speaker: Sara Aghvami, Director of Customer Experience at Best Buy Canada

15. Digital Customer Experience Strategies Summit

Date: September 19-20, 2018

Location: Chicago

Digital customer experience, or DCX, takes center stage at this summit, where attendees will learn about how technological innovation can improve and streamline the way professionals deliver support.

Notable Speaker: Alex Genov, Head of Customer Research at Zappos

16. DX Summit

Date: November 12-14, 2018

Location: Chicago

DX Summit is a digital customer experience strategy summit with an emphasis on leadership, vision, and culture. Hosted by CMSWire, an outlet that covers digital customer experience and marketing technologies, workshops and breakout sessions will ensure attendees are getting the latest insights from the experts.

Notable Speaker: Scott Gillespie, VP & CTO of The Washington Post

17. Advocamp

Date: TBD (November 2018)

Location: San Francisco

Advocamp is kind of what it sounds like -- like camp, it's a healthy mix of fun and learning. It's about turning customers into advocates, and speakers and workshops will teach attendees how to actually implement a strategy to accomplish that.

Notable Speaker: To Be Announced

Europe

18. Shift CX

Date: May 8-9, 2018

Location: Frankfurt, Germany

Another comprehensive conference for marketers, salespeople, and customer service reps, Shift CX describes itself as a two-day congress to regroup and realign around customer focus in the new digital age. First, attendees learn about the process of improving CX, and then they learn about using technology to implement strategy.

Notable Speaker: Florian Gäng, Senior Director of Experience Strategy at Sapient Razorfish

19. Customer Engagement Transformation Conference

Date: July 12, 2018

Location: London

This is Europe's biggest customer and employee engagement event -- two critical keys to building a strong business. Learn about remaining agile in an age of technological disruption while harnessing the power of technology to improve results at this conference.

Notable Speaker: Seth Ellison, Executive VP & President of Levi Strauss Europe

20. Customer Service & Experience Summit

Date: September 18-19, 2018

Location: London

Attendees will learn how to deliver a remarkable customer experience at this event, which will focus on how AI, self-service, social media, and most of all, empowered employees, can advance your customer service strategy.

Notable Speaker: Jo Moran, Head of Customer Service at Marks & Spencer

21. Customer SuccessCon

Date: TBD (September 2018)

Location: London

Customer SuccessCon is about "the art and science" of customer success, and the conference is held at a variety of locations around the world to keep the events small in size to facilitate in-depth conversations and networking. 

Notable Speaker: Mike Blaisdell, Executive Director of the Customer Success Association

22. CX Europe

Date: November 13-14, 2018

Location: London

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

Australia and Singapore

23. CX Sydney

Date: May 10, 2018

Location: Sydney

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

24. Customer Experience Management

Date: May 29-30, 2018

Location: Sydney

This event is about "enhancing customer experience through Voice of the Customer analytics, culture, digitization, brand management, and user experience." Attendees will learn from global industry leaders in in-depth workshops and keynote speeches.

Notable Speaker: To Be Announced

25. CX Singapore

Date: August 29, 2018

Location: Singapore

Forrester Research offers forums around the world dedicated to customer experience research presented by Forrester analysts and researchers. The big theme of 2018? "Your New CX Mandate: Be the Engine of Growth." Attendees will get early access to new research and analysis, as well as ideas for innovation.

Notable Speaker: Harley Manning, VP & Research Director at Forrester

Are there other customer success conferences we should add to this list? Share them with us on Twitter.

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