Social media lead generation has been notoriously challenging for B2B companies. It makes sense -- when your industry isn't consumer-focused, it's difficult to attract a large audience relevant to your business. Looking at data from 2011, we did a study of 3,000+ B2B businesses to understand how B2B companies are succeeding with social media. Shockingly (or maybe not), the data revealed that 63% of B2B businesses were not generating leads from social media. This means that, while these companies were generating traffic from social media channels, they were not converting that traffic into leads for their businesses.
So why might this be? The biggest disconnect is between content and social media. It's important to routinely publish content in your social channels to send qualified traffic to your website -- but how does that turn into lead generation ?
How B2B Marketers Can Generate More Social Media Leads
1. Use landing pages with forms to collect new leads. Let's start at the very beginning (a very good place to start!). If lead generation is new to you, the best way to generate leads is through a landing page with a form. Make sure there are multiple landing pages on your website that each house a specific offer (e.g. ebooks, free consultations, demos, etc.) accompanied by a form that people can complete to receive that offer. If you're having trouble coming up with lead generation offers, use this blog post as a guide to help you quickly generate new lead gen offers . This first step will get you off on the right foot with social media lead generation.
2. Make sure there is an easy way to direct someone to a form via your website's homepage. Often, a person may be learning about your company for the first time via social media, and then directly visit your homepage to learn more. Make sure there's an easy way to funnel homepage visitors to a form so they can potentially become a lead for your business.
3. Put calls-to-action (CTAs) on every piece of content you publish in social channels. If you're promoting blog posts, for example, make sure there is a link or CTA button leading to a form somewhere on every blog article. Similar to the homepage suggestion above, it's important to make it really easy for your visitors to get channeled to a landing page from every piece of content you promote.
4. Occasionally, directly promote landing pages via social media. There's no reason why you couldn't tweet some landing pages once in a while. Especially if the offer is valuable -- whether a helpful and educational ebook or a coupon your network is dying to redeem -- your network will appreciate the opportunity to take advantage of the offer.
5. Follow the 10-4-1 Rule. According to the B2B Social Media Book by Kipp Bodnar and Jeffrey L. Cohen, the 10-4-1 Rule is a ratio that serves as a guideline for the right balance of content to publish in social media. For every 15 of your social media updates, 10 should be pieces of other people's content, 4 should be your own blog articles, and 1 should be a landing page. Make that a rule, follow that ratio no matter how much you post, and it will help you grow your reach (by promoting other people's content), send traffic to your website, and generate leads! If you're a HubSpot customer, it's now really easy to share other peoples' content with the new social bookmarklet . While you browse the web, you can select content you like to be published to your various social networks.
With these tips, you will begin generating leads via social channels and improving your marketing!
What tips do you have for businesses struggling with social media lead generation?
Image credit:
Nima Badiey
Andria 3:41 PM on March 26, 2012
I believe that 63% are not generating leads via social media because although they might be connecting with other businesses they are not actually engaging and maintaining these relationships.
Karrie 4:13 PM on March 26, 2012
Great info provided but my concern is in regards to Facebook. How do you get to those persons who might have unsubscribed from your postings?
DKD 9:47 PM on March 26, 2012
Great post! I think its the opposite for me. The website builds likes!
Mpho Moloi 6:27 AM on March 27, 2012
Thank you for a great post, especially on the 10-4-1 rule. I will start immediately to implement the rule for my posts and see how it goes!
Mike 12:23 PM on March 27, 2012
Perhaps an explanation could be that most companies use social media as a retention / customer service tool rather than lead generation. I definitely think that managers should focus on creating leads - even if the social media channels are used as a custserv. tool.
But its also tricky with social media, finding the right balance between quality content / lead capturing and promotions can be quite difficult - and the modes of selling is incredibly different between software companies focusing on custserv vs. a stove retailer.
Bob McCarthy 6:13 PM on March 27, 2012
Can’t say this is too surprising.
You offer good advice for converting traffic into leads, but how do we know they are even getting traffic? Or enough traffic to make a difference?
To me, that’s the real challenge.
The process for generating traffic through social media is pretty clear. But generating sufficient volume of traffic is very difficult to do without the resources.
Thomas Carr 3:06 AM on March 28, 2012
I have been struggling to implement social media to promote our B2B services. This article encouraged me to start..
Marge Brown 12:42 PM on March 28, 2012
Does anyone have metrics on to what extent B2B companies are seriously investing in social media initiatives?
Timothy Winfred 3:38 PM on March 28, 2012
I just wrote a blog around my mistakes and now success with social media (LinkedIn in particular) called "The Road to B2B Social Media Marketing Success" check it out on my blog at http://www.thesocialmediaaffair.com
Tom Serpell 4:45 AM on March 29, 2012
I gave a talk yesterday to a trade association - about 40 companies represented. Only 1 admitted thta Twitter was used by any director. It goes so much further han just he content - its the use of social media by dinosaur companies that is missing
marnie macdonald 8:08 PM on March 29, 2012
The 10-4-1 rule doesn't work for our FB audience ... other people's content (OPC?) doesn't get any engagement whereas our branded content, especially with logo, gets a lot. Experiment and then look at your metrics!!