If you spend your workday talking on the phone with customers, odds are, you're sitting next to teammates and colleagues who are doing that, too.
And in a busy open office floor plan or packed call center, too much background chatter could be distracting -- for you, or for your customer on the other end of the line.
So we've rounded up some of the most highly-rated, high-performing wireless headsets on the market that will make doing your job -- connecting with customers -- as easy and clear as possible.
The 5 Best Wireless Headsets for Customer Service Reps and Call Center Agents
1. For Cool Features: Jabra Elite 65t
Jabra's newest wireless headphones are chock-full of cool features, including dual microphones in each earbud, a side-tone feature that allows you to hear your own voice as you speak, and they can connect to Alexa, Siri, and the Google Assistant. You can purchase these headphones as truly wireless, or you can order them with a neckband so they can hang on your shoulders when not in use. The background noise filter ensures your customers won't hear anyone else talking, even if your colleagues are all chattering away around you. Buy them on Amazon or Best Buy.
I'm an AirPods user myself, and my favorite thing about them is how easy they are to use when switching between listening to music and talking on the phone, or listening to my computer or my cell phone. If you want wireless headphones that will easily take you from the office to the gym and back home, these highly-rated Apple headphones will do the trick. Buy them on Amazon or Best Buy.
Bose has made a name for itself as the definitive brand for cancelling out ambient background noise, and whether you're on a noisy airplane or talking in a busy call center, these headphones feature dual microphones, customizable noise cancellation, and super-comfy headphones that won't bother your ears or head to wear them all day. Buy them on Amazon or Best Buy.
Noise-cancellation is a great feature for headphones to use in a busy, loud working environment, but as you might already know, these headphones are often among the most expensive, which might make them unfeasible for large customer support teams. Below you can find a list of high-quality noise-cancelling headphones (and price points) if noise-cancellation is a non-negotiable. (Note: These options are not all wireless headsets.)
Best Noise-Cancelling Headsets for Call Centers
Jabra Biz 2300: Noise-cancelling microphone & noise-reducing headphones ($135)
If you don't want to deal with actually wearing headphone on your head, but you also don't want earbuds to fall out of your ears, wireless headphones with a neckband may be the headset for you. BeatsX headphones come in a variety of different colors and can rest over your shoulders when they aren't in your ears. You can also select different eartip options to customize them -- because every ear is different -- and the noise isolation ensures that even in a busy office, your customers will be able to hear you, loud and clear. Buy them on Amazon or Best Buy.
If you're buying headsets for a large customer-facing team, Logitech's wireless headset offers a high-quality option at a low price. The comfortable, adjustable headset can be used up to 10 meters away from your computer, and the headset is compatible with applications like Skype and Google Hangouts if you're making online calls. It also has an eight-hour battery life that will power you through a typical workday of customer calls. Buy it from Amazon or Best Buy.