The Comprehensive Guide to Customer Support and Service Salaries

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Congratulations. You're considering a career in customer support and service. This is an incredible opportunity for you to connect with customers and transform their experiences with brands.

As with any job, you probably want to do your research first. You might look into industry trends, best companies to work for, and required skills and knowledge. After deciding whether or not the job seems like a good fit for you, you might finally decide to check out the average salary.

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As important as it to follow the mantra, "Choose a job you love, and you will never have to work a day in your life," we all still need to work to make a living. Understanding the average (and maximum potential) salary of a new industry is important. You want to find a balance between loving your job and also making a salary that helps you afford the things you love outside of work.

Keep reading to find out if a career in customer service, support, success, or experience is for you.

We consulted PayScale, an authoritative service that provides U.S. salary data for industries across the board. PayScale creates their salary reports by analyzing anonymous salary data submitted by real employees, comparing various factors (i.e. years of experience, education level, similar job titles), and performing background checks and tests to ensure reliability and validity.

Customer Service Salaries

Customer Support Salaries

Customer Success Salaries

Customer Experience Salaries

Customer Service Salaries

What Is Customer Service?

Customer service is reaching out to customers via phone calls, emails, etc. with products or services for them. Your company believes you have something special that will help improve the lives of a customer. Thus, you work to convince those customers why they should make a purchase with you.

Customer Service Representative Salary

Customer service representatives are the frontline workers for the customer service teams. They are the ones reaching out to customers, offering product and service solutions and other proactive communication.

Average salary, according to PayScale: $30,504

Median salary: $36,542

Bottom 10th percentile salary: $25,863

Top 90th percentile salary: $51,228

Customer Service Specialist Salary

Similarly to customer service reps, customer service specialists also reach out to customers with product or service offers. Additionally, customer service specialists may serve as a liaison between the other customer service reps and the customer service manager or supervisors, since they typically have more experience.

Average salary, according to PayScale: $33,523

Median salary: $40,102

Bottom 10th percentile salary: $28,780

Top 90th percentile salary: $56,871

Customer Service Supervisor Salary

Customer service supervisors are typically tasked with overseeing a team of junior customer service representatives. They might answer any questions for employees and help handle crises. There may be multiple supervisors working with a given team.

Average salary, according to PayScale: $39,816

Median salary: $48,367

Bottom 10th percentile salary: $32,531

Top 90th percentile salary: $65,598

Customer Service Manager Salary

Customer service managers are in charge of managing their entire customer service team. They will help with hiring and training their reps, as well as offering feedback on their progress. They will also handle any long-term issues with customers that can no longer be solved by the customer service reps.

Average salary, according to PayScale: $49,464

Median salary: $54,345

Bottom 10th percentile salary: $36,732

Top 90th percentile salary: $80,085

Customer Support Salaries

What Is Customer Support?

Customer support is responding to customer phone calls, emails, live chats etc. about your products or services. They have questions, complaints, or generally need help, and you are helping to supply that need to them. Instead of convincing them to buy your products, you are simply guiding them through their process, either pre or post-purchase.

Customer Support Representative Salary

Customer support representatives are the frontline workers for the customer support teams. They respond to customer outreach, answer inquiries, and come up with solutions for any of their problems.

Average salary, according to PayScale: $35,036

Median salary: $40,210

Bottom 10th percentile salary: $29,441

Top 90th percentile salary: $56,142

Customer Support Specialist Salary

Similarly to customer support reps, customer support specialists also respond to customer outreach. Additionally, customer support specialists may serve as a liaison between the other customer support reps and the customer support manager, since they typically have a little more experience.

Average salary, according to PayScale: $39,613

Median salary: $42,948

Bottom 10th percentile salary: $31,400

Top 90th percentile salary: $59,214

Customer Support Analyst Salary

Customer support analysts identify technical problems customers are having with a product or service and help troubleshoot. They might also analyze customer data to update products or services. This role typically falls in tech companies.

Average salary, according to PayScale: $45,000

Median salary: $46,671

Bottom 10th percentile salary: $34,419

Top 90th percentile salary: $61,699

Customer Support Manager Salary

Customer support managers manage their entire customer support team. They help hire and train their reps, as well as offer feedback on their progress. They communicate often with customers, especially about large-scale problems and ensure that their team remains aligned with company goals.

Average salary, according to PayScale: $59,429

Median salary: $62,594

Bottom 10th percentile salary: $40,472

Top 90th percentile salary: $97,763

Customer Success Salaries

What Is Customer Success?

Customer success is working closely with customers as they navigate using your products or services post-purchase. You work together as partners with the equal goal of wanting the customer to reach their goals through the use of your products or services.

Customer Success Associate Salary

Customer success associates work directly with customers, helping them with product onboarding, goal-setting, and executing campaigns. They function as the consultants of their customers, offering them insights and tools to be successful.

Average salary, according to PayScale: $44,636

Median salary: $46,083

Bottom 10th percentile salary: $35,879

Top 90th percentile salary: $68,156

Customer Success Manager Salary

Customer success managers either work similarly to customer success associates or oversee their customer success team, based on the company. Overall, their goals are to ensure customers successfully master the software, implement it into their companies, and achieve their goals.

Average salary, according to PayScale: $65,000

Median salary: $66,499

Bottom 10th percentile salary: $44,672

Top 90th percentile salary: $106,872

Customer Experience Salaries

What Is Customer Experience?

Customer experience focuses on the overarching programs within the company that influence customer experiences at every touchpoint. These programs help anyone on a customer team share a vision and understand how quality customer experiences can contribute to the company's financial goals.

Customer Experience Manager Salary

Customer experience managers design and implement programs within the company to improve the customer experience and encourage other teams to have a customer-focused vision. In all programs they create, they must attempt to maximize revenue and minimize costs for the company.

Average salary, according to PayScale: $59,107

Median salary: $62,369

Bottom 10th percentile salary: $39,782

Top 90th percentile salary: $99,185

Director, Customer Experience Salary

Directors in customer experience have higher-level positions and are responsible for setting the customer vision for the entire company. They create overarching policies based on customer data to continuously improve the customer experience and set goals for their customer teams to live by.

Average salary, according to PayScale: $100,105

Median salary: $101,436

Bottom 10th percentile salary: $60,987

Top 90th percentile salary: $160,882

Read more on the specific role of the customer service manager.

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