Blank screens are the enemy of inbound marketing. So smug. So taunting. They think they're so great with all that empty, useless space. As an inbound marketer, your job is to take that empty page down a peg or two.
But you know what? A page full of drivel is no better than a gleaming white screen. When you're writing content as frequently as most inbound marketers do, you're bound to stumble over a few duds. You know, where the topics you're publishing just don't seem to be hitting the mark with your audience. So here are a few techniques we've picked up over the year for finding the right topics for your audience so you can publish the kind of stuff people will love to read.
Find Topics That Matter to Your Audience
Good topics should be found at the intersection of your expertise, and your audience’s core needs and interests. You know what interests you ; now open up channels to find out what matters to your audience . Here are the venues you could be using to do that.
1) Keyword Research
Sometimes it may seem like there's nothing left in the world to write about. But millions of searches happen on a daily basis. Millions of people with questions take to Google (or another search engine of choice) to find their answers. So why not start reviewing keywords that readers have entered to find you -- and heck, keywords they've entered for which you're not getting found -- and seeing if there's a topic you could write around it.
The example below comes from a friend of mine's website, Factbrowser . He's using HubSpot to show the keywords most commonly searched to find his content -- and if you don't have HubSpot, Google Analytics will also show some keyword information.
His site aggregates marketing and business facts, so a lot of the keywords here have to do with that. In the past, he's blogged about mobile facts, but never Xbox360 or Coca-Cola. Clearly there's an untapped interest here that will help his search engine rankings tremendously if he begins creating content around them, particularly because it's the stuff people want to know more about.
2) Sales/Support
Your customer service and sales staff -- or anyone interacting with leads and customers on a daily basis -- often have the closest view into the challenges your customers face and the questions your prospects have. Create a forum for them to send blogging and content ideas to you based on feedback from their customer interactions. At HubSpot, we have an internal wiki page where staff can suggest topics for the blog. For instance, last year, a member of our sales team mentioned that he had been receiving a number of questions from leads about SEO and the use of video. So we wrote SEO for YouTube: How to Search Optimize Video for B2B Marketing , a post that pulled in more than 11,000 views, nearly 500 tweets and a handful of interesting comments.
And if you're having trouble creating content around these topics, remember that your sales and services staff not only hears these questions every day ... they answer them, too. If you've
created a strong content culture
at your organization, you could empower them to write blog posts or create other content assets that puts down on "paper" the answers to the questions they field each day.
3) Internet Forums
If your staff and keyword research doesn't give you enough to work with, take a look at external forums and sites for some relevant topic ideas. Quora is one of the best sites to check out, particularly for B2B marketers, because it positions itself as a place where anyone can ask anything (although some fields are represented more than others).
For instance, some industries like landscaping and home repair have targeted forums like, DoItYourself . Try exploring these or other external forums that might help you surface questions in need of answers. And you know what's really cool? Once you create your content answering the question, you can also go back to that forum to update the person seeking advice with your content!
Here's an example of a question that yielded plenty of content ... I mean, who doesn't need a little help
getting over some blogging block
?
4) Historical Data
You can also rely on your historical data to determine which content topics perform best for you. For instance, if you're using HubSpot, you could export your Page Performance report to get a spreadsheet containing all of your blog posts alongside performance data, like inbound links, comments, and page views generated. export page performance, sort by inbound links, views to see what's performing best . Then, sort by topic to see if there are any correlations between great performance, and topic choice.
You should actually be performing these analyses all the time -- not weekly or anything, but a quarterly check-up is a good idea. For instance, we've learned here at HubSpot (a couple years back) that blog posts about Twitter performed extremely well. Great! Write more about Twitter for marketing! But because we continued to check in to see which blog topics perform best, we noticed that posts about Twitter aren't doing as well as they used to. They're still pretty good, but not a top performer like they were a couple years ago. In fact, these days, Pinterest is performing much better as a blog topic! Makes sense, since it's the new kid on the block and readers want to know how the heck to use it.
Performing these analyses frequently is a pretty easy task, and it helps you determine what has worked historically, as well as identify trends over time to see if performance improves ... or falters ... around certain topics.
5) Expertise
Finally, the best content provides an opportunity for you to learn something new, and teach other people about it. I mean, I bet that's why we saw such success with Pinterest posts ... we happened to identify something new that mad marketing applications, and figure out what those applications were so we could teach other marketers about it. Because bottom line? No one wants to do their own research. It's a huge pain in the arse. Content creators that do it for their audience -- and do it diligently -- often see huge returns from it. And it wasn't just a one-time success, either. We hopped on Vine when it launched a couple weeks ago, and after toying with it for a bit, were able to create several content assets around the topic that performed quite well for us: a news post about
what Vine is
, and a post about some
real life marketing examples of Vine.
All this being said, you don't always have to just on the new big thing to be an expert. You have tons of knowledge on which you can draw to create excellent content around really helpful topics. Think about what your audience needs to learn how to do, and that
you
can teach them.
To give you an idea, one of our most successful blog posts of all time was about
how to retweet
. That's right. It may seem elementary, and we published it long after Twitter launched -- in November of 2011, in fact -- but we just heard the question over, and over, and over. And we happened to know the answer. Pretty powerful stuff.
Position Yourself to Address Content Topics
So you've found a good topic. That's half the battle. Now you've got to figure out how best to write about it. Considering the steps below will help you to further ground your topic and create content that's worth reading and sharing.
1) Determine how advanced your response should be.
Every topic has a natural progression of development. Let's take Vine again. When Vine first came out, it made sense to write introductory content. As more and more marketers heard about the new platform, though, new questions bubbled up and topics that merely introduced what the platform was no longer cut it. The topic evolved from "
What is Vine?
" to "
How Do Businesses Use Vine?
" For each topic area, you need to decide how sophisticated your content should be around that subject matter based on your audience's level of knowledge on the topic.
2) Find data.
As we note in this post , data is one of the best ways to add instant credibility to your content. It also just makes for a higher quality read, and provides some much-needed perspective by which to understand a topic. Try to find some data to help your readers understand the scope of something or see it's span of influence, so the topic's importance is positioned at the correct level of importance. For instance, in the introduction to this post about automated email workflows marketers should be using , we cite this stat:
Why site this stat? Because it helps tee up the reader for the rest of the content, showing them that this topic is really important and that they have a huge opportunity to increase the quality of the leads they're passing to sales using marketing automation ... which they'll learn how to do in that very blog post!
3) Conduct interviews.
When you've written one too many posts in your own voice (aren't you sick of me yet?) reaching out to a third party expert or interviewing a customer can add a new angle and tone to your content, and can extend the life of a topic. Including interviews in
this post on the new roles in marketing
, enabled me to stretch my topic and include first-hand accounts from people in each emerging role, not to mention lend more credibility to the content by quoting people to whom the reader can relate.
4) Run an experiment.
There's a common writers' idiom that advises: "Show, don't tell." A post that shows
the set-up and results of an actual A/B Test
will always be more useful than a post that just talks about the merits of A/B Testing. A how-to post on preparing for a vacation, finishing your basement, or creating a good marketing video will always do better if it has photos and examples from the blogger him or herself. No matter how wonderful your topic, you can make it resonate even more if you show through examples that help reinforce your points.
5) Choose the right format.
Once you’ve figured out the positioning of your topic, find the most appropriate content format. The format should fit the topic at hand. Are you answering a question? Laying down an opinion? Simply adding context? Each of these topic areas may call for different formats of response. Here's what I mean:
- If You're Answering a Question: A topic that centers around providing instructions or trying to teach readers something might want lend itself best to how- to blog posts , videos , or lists .
- If You're Providing an Opinion: Reviews and thought leadership posts are both good ways to detail your perspective on a particular topic. You can also do so through list blogs like this one on Ten B2B companies that create exceptional content.
- If You're Adding Context: Blog posts or ebooks that add context typically take a new angle on an existing topic. Interviews , event blogging , and list blogs are all good formats for this approach.
I hope this has been a helpful start to deciding on your next blog post, whitepaper, ebook, or any other content format topic. Keep that inspiration coming, and that content useful!
What other tricks do you use for determining which content topics resonate the most with your audience?
Image credit: joewcampbell
Dan Tyre 9:21 AM on February 12, 2013
A page full of drivel is no better than a gleaming white screen.
an instant classic :-)
Nate Goodman 10:05 AM on February 12, 2013
I don't agree with a lot of this. It's not enough to analyze which of your topics got more traffic and comments, and which search terms were used for your visitors to find those articles. What's missing here is revenue. It doesn't matter how much traffic and comments you had if you aren't attracting actual customers (you know, the people that buy things?).
You could be attracting a huge audience of people interested in what you are saying, but if they are not buyers it is a little beside the point. For example, if I need to attract small business customers to buy an email marketing product, and I write an excellent article about email deliverability that attracts tons of views/comments, the question I should ask is "are these people buyers, or are they just a group of people interested in deliverability."
Every examination of what your readers want needs to start with "who is my customer anyway?"
Greg Linnemanstons 10:53 AM on February 12, 2013
Well put, Nate. While I don't disagree with much of the advice offered by Meghan, Nate hits the nail on the head, because the vast majority of inbound marketers don't earn due to gross traffic, we have to attract qualified buyers. So the question "Who is my customer?" must be followed quickly with "And what is their most pressing need?" The answers to the second question are where content strategy begins.
Mike Gross 11:54 AM on February 12, 2013
Good article. I've been doing similar things with our blog that we recently revamped. It's always a struggle to find interesting and remarkable content, but I'll admit, the trial and error can be fun.
Nick cassells 12:35 PM on February 12, 2013
This is a great article. Absolutely true that without really good web content - there may as well be nothing there at all. The good varied content leads to credibility and good branding as well as the next sale though.
Dan 2:01 PM on February 12, 2013
It's often helpful to figure out who your target audience is and think about questions they commonly have for you or your industry. Then answer their question in a way that doesn't come across as a sales pitch or FAQ answer. Hopefully you are able to integrate keywords and other SEO tactics, but sometimes in order to build an audience, you simply need to give them what they are looking for. Content is always king.
Pavithra Charan 2:23 PM on February 12, 2013
Great article. I think great content is the easiest way to warm up with your TG and get a conversation going with prospects / customers. However, the only dimension I would add is that content also depends on the brand stage or which stage your business is in - Start up, growing, established or market leader. Your content must be true and relevant to where your brand / business stand today.
David Christensen 4:22 PM on February 12, 2013
One thing troubling me is once topics are identified then trying to keep things brief. I know I'm naturally a bit verbose but both as a writer and a reader you may be able to explain what Paris Hilton wore to dinner last night and if Justin Beiber ever gets acne in 400 words but most things I want to read and write about need more white space!
Karen 4:36 PM on February 12, 2013
although this is a general article, I think there can never be enough said about listening to your target audience. You have to understand them to know what information they are looking for, and then get that information to them. This is a constant learning process as Meghan points out with the Twitter/Pinterest example. Yes, the specifics of keyword research and stats are important, but as soon as we stop offering the information that the buyer wants, we are irrelevant. Constant research and hard work seem to be recurring themes:)
Ryan Bradley 9:00 PM on February 12, 2013
I'd say pretty much all of these suggestions are spot on. I'd say adding Google suggestion to the keyword research point is helpful as well.
Kellie Annesley-Smith 9:32 PM on February 12, 2013
Great article. but the cursor is still blinking :)
I hear what you're saying Joe but every time I write a blog I then refer to my keyword SEO list and end up changing headings 1 & 2 and then almost the whole 1st paragraph. Have I not got it?
Do wish there was a cheat sheet.
Jan Read 6:59 AM on February 13, 2013
Fantastic blogpost and has really helped with some focused ideas on what content we need to include in setting up a new website/Facebook page, Twitter acct - our big blank page is soooooo blank as we've not even started yet and it's frightening!!
Really appreciate the info
Ray Lopez 12:07 PM on February 13, 2013
There is no doubt that someone who is writing content for a website, a blog or a marketing program will run into dry spells from time to time. This article gives some good advice on how to find and write about fresh topics, and in particular I like the suggestion of visiting forums that are pertinent to what the writer is writing about.
Olivier 11:16 PM on February 13, 2013
I agree, writing relevant content on your blog is essential for your audience. It's more engaging when your topics are appealing to your readers.
Cheers!
Nina 12:03 AM on February 14, 2013
Thanks for these hints on where to find topics for content
Ken 11:09 AM on February 16, 2013
I love to write posts that link to all kinds of relevant content. People will always want a "second opinion"...so I like to back my posts up with authority sites that agree with me like HubSpot, SME, etc.
Suzanne 2:38 PM on February 18, 2013
We advise clients to collaborate with colleagues from throughout the company to maximize opportunities and ideas. http://www.newsmakergroup.com/blog/the-world-is-changing-and-pr-is-keeping-up-strategies-to-focus-on-in-2013/