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6 Social Media Marketing Case Study Lessons

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case studyHere on the HubSpot blog we're big on posting simple how-to content on how to do inbound marketing. But as helpful as how-to information can be, it still helps to read about how marketers are taking these principles and implementing them in their businesses. Below are some of our favorite case studies of companies succeeding with inbound marketing. HubSpot TV also showcases companies "Doing It Right" every Friday and you can read more about companies seeing great ROI from inbound marketing here.

For fantastic B2B marketing case studies, tune into the MarketingSherpa B2B Marketing Summit live video stream hosted by HubSpot TV Sept 23-24 & Oct 5-6. Get the details at http://www.hubspot.com/marketingsherpa09

 

Lesson: Tap into your customer community to drive product innovation.

Case Study: Fiskars tapped into their vibrant community of crafters - dubbed "Fiskateers" - to get invaluable product feedback and spot-on ideas for new product innovation. The result: threefold increase in year-over-year sales. Read "How Crafters Transformed a Company" >>

 

Lesson: Listen to what people say about your brand to improve your marketing and sales communications.

Case Study: By monitoring (and responding) to brand mentions in social media, we at HubSpot were able to gain valuable insight into the effectiveness of our communications. The result: improving our sales process to communicate more effectively with prospects. Read "How Social Media Can Improve Your Sales Process (A Real Business Case Study)" >>

 

Lesson: Act fast and get the attention of mainstream media.

Case Study: After the news broke (on Twitter) of Croatia's Prime Minister's sudden resignation, one internet marketer quickly set up a related Facebook group that drew the attention and coverage of mainstream media. The result: coverage from multiple mainstream media outlets, growing the group from 300 to 100,000 (the largest Facebook group in Croatia). Read "How to Grab the Attention of Mainstream Media With a Simple Facebook Group" >>

 

Lesson: Create unique content to drive inbound links and blogger coverage.

Case Study: Technorati's own State of the Blogosphere report attracted the attention of major industry bloggers, without pitching or pushing their story. The result: coverage and links from influential blogs like TechCrunch and ReadWriteWeb. Read "Looking for Links? Give Bloggers Something to Blog About" >>

 

Lesson: Use a blog to attract potential customers to your business - even in surprising industries.

Case Study: Fencing supplier Louis E. Page Inc really took off when now-owner Duncan Page added a blog to the business website. Duncan himself was surprised to find an article about how to use woven wire fencing to build a horse paddock attracted more than 1,500 views alone. The result: traffic, media coverage, and an 850% increase in sales leads. Read & watch the NECN TV segment "Business finds success through social networking" >>

 

Lesson: Use multiple inbound marketing techniques together for maximum success.

Case Study: Clinical oncology solutions company Elekta took on their much bigger competitors not with one inbound marketing technique, but many. Creating content, building links, engaging in social media, optimizing landing pages. The result: increased traffic and organic search rankings. Read "13 Steps That Transformed One Company From Invisible King to Sought Leader" >>

 

For top-notch case studies, catch the MarketingSherpa B2B Marketing Summit September 23-24 & October 5-6, 2009. Tune into the live video stream hosted by HubSpot TV or if you're in the Boston or San Francisco area, join us for the live event and get the special $400 discount by registering here

Learn more about the live video stream >>

Photo by obscura


Posted by Ellie Mirman on Mon, Sep 21, 2009 @ 07:15 AM

COMMENTS

It is great to see how businesses are inviting their customers to be a part of their business. It obviously is paying off in some great ways.

posted on Monday, September 21, 2009 at 10:45 AM by Christi Wharton


I love the listening example! What if we all just listened more, what a wonderful world this would be?

posted on Monday, September 21, 2009 at 1:02 PM by Joe Provence


the freetool is for blogspot Free Website Redesign Kit

posted on Monday, September 21, 2009 at 1:37 PM by patricia de miranda


To be effective using social media you need to listen,react quickly and post valuable content but not only that, your actions in these forums must be relevant to your corporate brand and marketing goals. Nice post.

posted on Tuesday, September 22, 2009 at 11:57 AM by Mhairi


These are very important lessons. I have also downloaded the book and will read it this weekend.

posted on Thursday, September 24, 2009 at 7:18 AM by Rajesh


If we take the 'listening' and 'acting' case studies, I think a tool we can use in social media is the famous Observe-Orient Decide-Act (OODA Loop). 
 
Nowadays everything happens really fast and staying ahead of the game, not to mention keeping your brand relevant, is a challenge.  
 
Remembering to use OODA we can make decisions faster using 'listening tools' and then 'acting' on the insights with the resources we have at our disposal.

posted on Thursday, September 24, 2009 at 5:05 PM by Jorge Barba


It's about being aware of what's going on out there. Situational awareness is something that the military stresses a lot. Listening to what's being said, "reading" what's happening out there. We could use the same approach towards the market. Listening is part of the process for being situational aware of what's going on with our customers, what they want to see from us, what they need. Gives you the ability to act instead of react. When you react, it's already too late.

posted on Wednesday, September 30, 2009 at 9:12 PM by Frank Sabater -Tirado


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