The truth is that the large majority of visitors to eCommerce websites will not make a purchase and end up exiting anonymously – leaving those companies no opportunity to reach out to potential customers. Even for those interested enough to make it to the checkout process,
88% of consumers admitted to abandoning shopping carts according to Forrester Research
. One of the biggest reasons noted was not being ready to purchase.
So, why aren’t you doing more to ensure that you’re top of mind when they ARE ready to purchase? There’s no reason eCommerce websites shouldn’t be actively trying to acquire non-transactional lead information for email marketing purposes. Too often an attempt to collect this information is only made during the purchasing process. With most visitors being unwilling to buy your products that day, what else can you offer them that they’d be willing to provide at least their email address?
Growing Your eCommerce Leads Database for Email Marketing
Consider these 7 valuable offers eCommerce sites can leverage to collect visitor information and grow your email database.
1. Running a Sweepstakes
Running a sweepstakes is a great way to generate buzz and excitement around your eCommerce website. More importantly it helps you acquire email addresses to market to potential customers. Find a cash value or prize that consumers will give lead information for and is also worth giving away for the opportunity to gain business from those sweepstakes entrants. Even if they aren’t ready to buy, they may get excited at winning something for free.
2. Offer Deals and Offers Exclusive to Groups
Offering to give people updates on storewide deals and offers might not be enough these days to get a significant number of email address. Giving people the opportunity to be part of an exclusive group that deals specific to that group is much more compelling. Experiment with different groupings based off different product categories you offer. This makes for more targeted email communications and assures them they will only receive emails related to the products they’re interested in.
3. Downloadable Product and Shopping Guides
In many cases visitors to your website will have already visited a competitor’s site or are planning on surfing further in order to find the best deal for a given product. You may or may not win out for that particular product, but you can still express your knowledge on products within the industry. Create a shopping guide that informs visitors about other things they should consider when purchasing a specific product beyond typical deciding factors such as price and shipping cost. This guide should be in downloadable format but only available to those who fill out a form capturing lead information. Gaining trust from your target market who will see you as the expert on these products is invaluable. Not only could they see you as a thought leader, but also may have more confidence in buying from your website in the future.
4. Running a Contest
Who doesn't like a little competition at times? Unlike a sweepstakes where everyone has an equal chance of a winning, contests drives people to take action to win. The simpler you can make it, the more people (and email addresses) you will attract. Think fun, with a legitimate reward.
5. Limited Time Discount Offers
Create a sense of urgency by offering a discount coupon that can only be attained within a specific timeframe. As mentioned above, most people are only considering make a purchase and won't go through with it. Offer them a future discount that they can only get now. This captures their lead information while giving them the opportunity to take advantage of the discount when they're ready.
6. Offer Expert Advice
For many online transactions, the ultimate purchasing decision goes well beyond price, shipping costs, timeliness of delivery, and so on. Smart consumers want to know the knowledge put behind and into the products you're offering. Who better than one your companies industry experts to offer a few minutes of their time? Besides helping guide that person's decision making, this time could provide value in terms of branding, word-of-mouth marketing, and building a community.
7. Invite Blog Subscribers
Subscribing to a blog legitimately only takes a persons email address. Besides these people now receiving updates from your blog, you now have the power to market to them via email. Blogging is essential to building a community and getting found more regularly in general search engine results. It also helps build a community around your eCommerce store and generates qualified website visits.
Collect Leads During Cyber Monday
Now that you know a few offers to gather email address for eCommerce email marketing, you'll also need to put together a strategy to do this for Cyber Monday - potentially your greatest traffic day of the year. Learn how you can make this Cyber extremely successful and ensure that these offers effectively capture leads .
Photo Credit: Biscarotte

Brett Houle 10:02 AM on November 24, 2010
Great post Billy! Of course, you knew I was going to say that smart eCommerce folks are leveraging email marketing to send automated abandoned shopping cart email triggers to help recapture lost sales. Amazing to me how many (even popular) eCommerce sites are not doing this still.
Michael Ceballos 8:55 PM on November 24, 2010
Ecommerce can be very tricky especially if your new to it. When starting an ecommerce site its ways a good thing to do some research. Ecommerce consultants are a very good source, and can help you out in the long run. Ecommerce consultants can even help you with a good internet marketing plan.
ecommerce consultants, internet marketing
Roshan 1:16 AM on November 25, 2010
having good referral system helps too. forward and share option can be optimized for best results.
Sheila @ Avaguide 8:24 PM on November 28, 2010
Sometimes Email marketing can be difficult when looking for potential customers because they would think the email they received is spam. How can we avoid that?
Billy MacDonald 3:55 PM on November 29, 2010
@Brett
Exactly, there's so much missed opportunity in the eCommerce space. It's not that people are reluctant to buy online, they just wanted to do it at their own pace.
Billy MacDonald 3:57 PM on November 29, 2010
@Sheila
It always helps to put a note at the bottom of your emails that explains why they're receiving it. You should only be emailing people who opt-in, or choose to provide you their email address.
Personalizing emails and using enticing email titles that don't include spam related words will also help. Maybe another blog post in the works to address that issue.
Amy Garland 9:58 AM on November 30, 2010
Timely post, Billy! I didn't do much shopping yesterday, but hopefully eCommerce sites took advantage of email marketing to retain customers and build relationships with prospects.
I wanted to add that once you have the email addresses, it's important to send timely, targeted, valuable information to subscribers in order to keep them engaged with your communications.
Great tips!
Amy Garland, Blue Sky Factory
http://www.blueskyfactory.com
@amygarland