We humans have developed somewhat of a taste for watching others struggle. Don’t believe me? Consider the prevalence of internet entertainment based solely on the epic #fail -- stumbles, slips, falls, and general public embarrassment get little sympathy from our side of the monitor.
Big brand marketing decisions, too, are apt to display similar lapses in logic or grace. I’m not here to make you feel guilty about taking joy in such matters (as I’ve had my fair share of laughs, too), but I’m here to make some sense of why we relish failure and, better yet, how we can use it for good in our own marketing. Because even if you’re good at hiding your own failures (be honest, we all trip up), mistakes are a great reminder that we’re only human.
For those of us witnessing these faux pas, let's strive to be 1) understanding and 2) learn how we can avoid similar slip ups in our own marketing. So, here are the 12 biggest marketing fails of 2012. Time to learn from these doozies!
1) Nokia Uses Another Camera to Show Off its OIS Technology
Why it Failed: The idea here was for Nokia to demonstrate their new product's amazing optical image stabilization capabilities. Except that they show a video using a professional camera, and tried to pass it off as their new OIS technology. A product marketer should be communicating a product's value through its features. If your product's features don't align with the value you're marketing, however, it makes you look like a liar, and your product appear subpar. Don't pull the wool over consumers' eyes -- be honest and confident about your product's capabilities.
2) Facebook's IPO Suffers From Overhype
Facebook's post-IPO share price plunged from $38 to around the mid-$20's, far lower than so much hype would have made most people anticipate. Not to mention investors saw a huge loss, too. The lesson here is that if there's going to be a ton of hype around something your company does -- whether it's self-generated hype or external -- you better live up to it whenever that event actually takes place.
3) Twitter Managers Use Company Accounts for Personal Tweets
Why it Failed: Unfortunately, we've all seen this faux pas far too many times. Social media is ubiquitous, for both personal and business uses. So it makes sense that a personal tweet might come through when a social media manager thinks they're tweeting for their personal account, but actually send it out through their business account. But you know what? We have to pay closer attention to detail to alleviate this problem. And on top of that, we can prevent epic fails like this by making sure whatever it is we tweet, it's something no one will be offended by, whether it's personal or business.
4) Belvedere Vodka References Rape in an Advertisement
Why it Failed: Belvedere's ad crossed the line by a longshot. In fact, I am truly shocked that this ad ever even made it past phase one of creative. While Belvedere made a donation to RAINN, an anti-sexual violence organization, after this mega-mistake, it still speaks to a larger judgment error that deviates from their typically clever, engaging social graphics. Because there's really never a time a joke about sexual violence is a good idea in your marketing campaigns.
5) McDonald's Launches Twitter Campaign for #McDstories
Why it Failed: The #McDstories hashtag gave naysayers a huge opportunity for critique. And when you're a brand like McDonalds, with 1) a huge following, 2) global knowledge of who you are, and 3) a ton of historical controversy over product quality (not to mention the comic opportunities that abound around the fast-food industry), this hashtag was just too general to prevent the subsequent firestorm. With a reach so large, even a small number of detractors mean a ton of negative internet coverage, which is what McDonalds saw with this hashtag that highlighted people's terrible experiences with McDonalds.
6) Susan G. Komen Pulls Planned Parenthood Funding ... and Deletes Facebook Comments
Why it Failed: Last year, Susan G. Komen pulled funding from Planned Parenthood because they were under congressional investigation. That, understandably, befuddled people who saw Susan G. Koman as an organization that supports women's health, just like Planned Parenthood -- who, incidentally, provides breast cancer screenings for women at their facilities. They angered people even more when Facebook comments about the incident were deleted, instead of addressed. Komen adjusted their policy to target those only under criminal investigation going forward, but the fact that they so quickly withdrew support for an organization that supports their mission and the mission of their target market did not sit well with the public.
7) Bing Learns Not Every Company Can Be a Verb
Why it Failed: You know how when you perform a Google search, you just say you're "Googling" something? Microsoft tried to do the same thing, turning "Bing" into a verb. Needless to say, it didn't take off. To make it worse, they wouldn't drop the fact that their campaign was a bust, and rationalized their failed efforts at marketing. Ultimately, they closed it out by saying they don't really care if people use "Bing" as a verb, as long as they use Bing as a search engine. But this campaign stunk of a sub-bar, unoriginal copycat campaign of a competitor.
8) Apple Replaces Google Maps
Why it Failed: Some of you might remember the uproar around "Mapples," or the Apple maps iPhone users were using instead of their favorite (and functional) Google maps. The problem peaked when a user, following Apple Map directions to a very small town called Mildura, was led into the middle of Australia's second largest natural park. The climate was, needless to say, not one you'd want to be exposed to without preparation. The moral of the story? Don't force your product upon people, especially if it's not nearly as good to the alternative to which they've become accustomed.
9) Oprah Tweets About the Surface From Her iPad
Why it Failed: While Oprah is a fantastic celebrity to have behind your brand, it's not so fantastic when she's promoting your product -- the Surface -- using a competitor's -- the iPad. With a reach as big as Oprah's you better believe it was called out far and wide, and all this campaign succeeded in doing is giving the iPad more positive coverage. Straight from their competitor.
10) Obsessed Girlfriend Ad Barely Mentions Samsung
Why it failed: The overly-obsessed girlfriend is another hilarious viral meme that, wisely, Samsung capitalized on. Unfortunately, they didn't really score any points in the execution. Despite newsjacking the meme for their own ad for their SSD 84O Drive, the ad didn't actually make the leap from meme to device. In other words, nobody knew that the ad was from Samsung, or marketing the SSD 84O Drive. When you're capitalizing on a pop culture phenomena, make sure you end it with some sort of logical tie-in that identified the ad's maker. Most people won't take the time to research it on their own.
11) Buick Uses QR Codes With No Call-to-Action
We love seeing old-school companies like Buick adopting new-school marketing tactics, like using QR codes. But as we've seen a couple times before in this roundup, there was a problem with execution. Buick launched a print advertisement that featured a QR code ... and had to call-to-action. Uhhh ... what? It's critical you give instructions to content consumers if you expect conversions to take place. Otherwise, they'll just move on to the next cool video, article, meme, whatever, and forget about you in an instant.
12) Huggies Runs a Campaign Making Fun of Dads
You know that trope about men and women? Where women are the awesome mothers and fathers are the fumbling fools? Yeah, it's played out, demeaning, and pretty sexist. Oh, also totally not true. Huggies found this out the hard way, when they launched a campaign poking fun at dads as being, well, fumbling fools that didn't know how to take care of their babies. Consumers, fathers in particularly, didn't take to it. There's a fine line between parody and just plain making fun of people -- and Huggies did not land on the right side of the line with this campaign.
What lessons can you draw from these big brand marketing fails? As a marketer, how would you come back from mistakes like these?


Nana 12:45 PM on January 14, 2013
Excuse my lack of knowledge but what does "IPO" stands for? (in the FB fail)
Jen Picard 12:56 PM on January 14, 2013
I wish you had posted the individual slides with each explanation (below the slideshare) so I could share it on my "Marketing Fails" Pinterest board! http://pinterest.com/jenpicardd/marketing-fails/
You did that with another blog post recently, and I was able to add a bunch of links back to you guys on annother board: http://pinterest.com/jenpicardd/marketing-i-love/
Love these kinds of articles!
Mike 1:06 PM on January 14, 2013
IPO - Initial Public Offering. When a private company goes public (offers stock for sale to investors) it's called an IPO.
Hope that helps. :)
Holly Wade 2:06 PM on January 14, 2013
good article. I would have liked to see links or some kind of reference to the things you're talking about. Some of them were new to me and it would have been helpful to see them in action (obviously this isn't possible for all of them).
Ron Drescher 2:45 PM on January 14, 2013
This blog is not totally fair to Apple. First, the app that Apple released was far superior to the app it replaced at the time. Google had no turn by turn functionality and other features in its iOS version, so Apple really had no choice but to replace it at the time. Second, subsequent investigation of the Australia incident showed that there were two places with the same name, so the mistake was really not Apple's fault. To Apple's credit, it admitted that the Maps app needed work and tried to help users find good alternatives for iOS. Also, credit to Apple for accepting Google's Maps app, which is awesome and now available for iOS. BTW, don't think that anyone refused to buy an iPhone because of Maps, so not sure it was really a Marketing Fail.
Karl 2:51 PM on January 14, 2013
Planned Parenthood DOES NOT provide Breast Cancer screenings at its clinics.
Karl 2:53 PM on January 14, 2013
Planned Parenthood DOES NOT provide Breast Cancer screenings at its clinics.
Jeff Stevens 3:24 PM on January 14, 2013
Ron, when Tim Cook must personally apologize to consumers in a public statement about Apple Maps and, additionally, recommend alternative map apps, that would indicate a fail to me. Not to mention the project lead (Richard Williamson) AND Scott Forstall got booted in the wake of this. Apple will always be Apple, but they are not immune from big-time mistakes like this one.
Regina 3:28 PM on January 14, 2013
Well if they don't provide breast cancer screenings at their clinics, then somebody has just been groping my chest for the last 5 years. Oh, BTW, the over worked underpaid nurse practiioner I always see because she actually cares about her patients, demanded I get a mammogram two years ago and it caught my very aggressive type of breast cancer at stage 1. Can't thank them enough.
Gail Finke 3:38 PM on January 14, 2013
I am not making a political point here but a marketing one. There was a lot more to the Komen debacle than that. Pro-life people (of whom I am one of millions) have never thought that Komen's mission of helping women went at all with Planned Parenthood's mission, because Planned Parenthood performs an average of 1000 abortions a day. Our position is that abortion is not healthcare (it ends something that is the result of a health body's functioning as it is supposed to) and hurts women -- especially the female infants it kills -- and that a charity dedicated to saving lives should not give any money to an organization that takes lives. Again, not attempting to convince anyone here, just explaining. So their actions also angered people who were originally glad to hear that Komen changed its policy. They pretty much got everyone angry at them.
Mary 4:00 PM on January 14, 2013
Good points. BTW, I wanted to Tweet and inShare this article, but there are several minor typos that bother me. You’re probably unaware of them; here’s what I noticed:
#1 "witht" delete extra "t" and "he" should be "the"
#4 no "s" on "organizations"
#5 no "s" on "means"
#6 "incidentlly" is missing the "a"
#12 "ths" is missing the "i"
Matt Plays 5:08 PM on January 14, 2013
Mary, thanks for the kind words and feedback. I've corrected the blog copy. Here's hoping you find it shareable!
Jonathan Thompson 5:24 PM on January 14, 2013
I think the lesson is to have someone outside of your marketing team audit your campaign if possible.. Then play devil’s advocate. Try to see how and where it can go wrong. Think as a customer and how a customer would perceive the campaign. I suggest creating a checklist to run through before the final launch. As a marketer, I would address them head on. Be open and be honest, your customers will thank you.
Nathan Townsend 6:38 PM on January 14, 2013
Hey,
Great post, the nokia fail has to be the worst. that had me in stitches. Can't wait for more content
Ron Drescher 7:22 PM on January 14, 2013
Jeff, I think that the Apple maps debacle was a fail, but I still don't think the blog is fair. Google insisted on refusing to create an equivalent app for iOS, so Apple had no choice but to release its admittedly inferior app. BTW, I think that Scott Forestall was booted out for other reasons, the Maps app simply being a good excuse.
Jana Sheeder 12:56 AM on January 15, 2013
The fact that these are marketing fails is well-written and noted, but as fails, this article earns them some success in repeating the info about the overall marketing effort. :-)
Stephen Tamlin 5:31 AM on January 15, 2013
The Belvedere ad is just awful! How did that get to the stage where it was published? Incredibly stupid. There is obviously a line between humour and offence, but this is no way near that line!
I do like the Oprah and Surface mistake, Microsoft may have done better by targeting tech bloggers to promote their product, and not just a big name celebrity.
There's a lot to learn from this article thanks Matt
Tom Bishop 7:21 AM on January 15, 2013
The Apple Maps incident was a huge marketing fail, because Apple failed to lay out the purpose for putting out such a poor product. To this day on the iPhone, despite improvements to Apple Maps and despite the Google Maps app, the experience is broken. A list of links to the nearest coffee shops no longer opens up a quick map app, but opens Google's browser version, which requires you to log in. This is an enormous fail that is making people like me switch to Android. What's the point of a phone that can find stuff if you break the process?
Nia 11:19 PM on January 15, 2013
It is good when the "great ones or guys" fail, it simply helps the "small guys" to take courage when they commit blunders, knowing that failure is part of the growth process