Is your customer-facing team engaged at work?
We don't mean that they show up every day, make the dials, and go home. Are they engaged and invested in making your company -- and its customers -- successful?
Temkin Group found that employee engagement is one of four customer experience core competencies -- in other words, if your employees aren't engaged at work and in your business, the customer experience will suffer.
In an infographic from Temkin Group, you can learn more about employee engagement -- its value for your business and your customers, and how you can harness its power for everyone's benefit.
To learn more about keeping employees engaged at work, read our list of free customer service training materials any employee can benefit from.