Customer service guides – from first contact to loyal customer

70+ customer service statistics to know in 2025 (+ State of ...

Discover the latest trends and stats in customer service, according to our survey of 1,400 industry leaders.

Anna Rubkiewicz

Updated 8/7/25

Featured Articles

Top 14 free web-based help desk software & ticketing systems

Rami El-Abidin

Updated 11/17/25

20 Customer Service KPIs You Need To Know

Rami El-Abidin

Updated 6/25/24

35 customer service email templates to support, renew, & ref...

Rami El-Abidin

Updated 11/1/24

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  How Ecommerce Businesses Build Healthy Relationships With Customers

  Lucy Fuggle

  Updated 3/2/22
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  How HubSpot Personalized Our Chatbots to Improve The Customer Experience and Support Our Sales Team

  Ari Echt-Wilson

  Updated 8/13/21
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  AI Agents for Business – Here’s What They Mean for Professionals Today​

  Kolawole Samuel Adebayo

  Updated 11/4/25
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  Customer monitoring: How to monitor customers across their entire journey

  Kolawole Samuel Adebayo

  Updated 3/24/26
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  Customer experience optimization: A guide for growing businesses

  Ashley Valadez

  Updated 1/27/26
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  Customer care tools built for growing companies in 2026

  Rami El-Abidin

  Updated 1/13/26
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  Mobile customer service software that actually works in 2026

  Erin Pennings

  Updated 1/12/26
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  What is a customer portal? Best tools for growing businesses

  Erin Pennings

  Updated 1/8/26
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  Web-based customer service software that grows with your business

  Annalie Gracias

  Updated 12/17/25
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  Customer service AI automation workflows that don't lose the human touch

  Rami El-Abidin

  Updated 3/23/26
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  AI vs. human customer service: When to use each approach

  Rami El-Abidin

  Updated 3/23/26
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  Automated knowledge base suggestions that reduce repeat tickets for subscription businesses

  Diego Alamir

  Updated 10/22/25
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  Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket

  Diego Alamir

  Updated 10/20/25
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  My playbook for crafting a customer experience strategy that actually works

  Diego Alamir

  Updated 9/11/25
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  The top 16 customer service certifications & courses you need to take

  Diego Alamir

  Updated 9/3/25
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  70+ customer service statistics to know in 2025 (+ State of Customer Service data)

  Anna Rubkiewicz

  Updated 8/7/25
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  The best AI agents for customer support teams

  Ashley Valadez

  Updated 3/23/26
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  AI agents vs. chatbots: What's the difference?

  Ashley Valadez

  Updated 5/16/25
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  AI Customer Service Agents: Transforming Modern Support for Faster, Smarter Service

  Diego Alamir

  Updated 3/23/26
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  Training AI Chatbots — The Guide for Service Teams

  Kolawole Samuel Adebayo

  Updated 2/19/25