Customer Retention

How to calculate churn rate in 5 easy steps [definition + formula]

Rami El-Abidin
Updated 9/9/25
75 Catchy Referral Slogans & How to Write Your Own

Diego Alamir
Updated 12/10/24
7 Customer Acquisition Challenges You Might Face This Year [New Data]

Tristen Taylor
Updated 11/25/24
Customer Win-Back Campaigns: How to Get Previous Buyers Back on Track

Rebecca Riserbato
Updated 6/15/21
I Found 9 Reasons Businesses Lose Customers. Here's What You Need to Know.

Cassie Wilson Clark
Updated 7/9/24
Customer Stickiness: What It Is and How You Can Build It

Rebecca Riserbato
Updated 8/4/23
10 examples of customer retention strategies that actually work

Ashley Valadez
Updated 11/12/25
“We Miss Your Business” Letter Ideas to Get Someone's Business Back

Rebecca Riserbato
Updated 5/2/23
7 Secrets for Getting Repeat Customers That Stick Around [Consumer Data]

Swetha Amaresan
Updated 3/28/23
50 Customer Retention Statistics to Know

Rami El-Abidin
Updated 2/21/23
12 Tips to Reduce Customer Churn (& Lower Your Churn Rate)

Carly (Stec) Williams
Updated 2/6/23
Customer retention metrics: How to measure and improve retention

Rami El-Abidin
Updated 12/18/25
What Is a Retention Specialist? (And Why They Matter)

Sarah Chambers
Updated 1/19/23
How to start building a customer loyalty program

Rami El-Abidin
Updated 9/25/25
After Sales Service Strategy: What It Is & Why It's Important [+Examples]

Sarah Chambers
Updated 12/16/22
8 Customer Retention Challenges According to Service Experts and How to Navigate Them

Jay Fuchs
Updated 11/23/22
Crafting Customer Retention Emails: Tips You Should Know

Althea Storm
Updated 11/17/22
7 Customer Retention Systems (& Why CRM Should Be One of Them)

Kristen Baker
Updated 11/14/22
Online Customer Retention for Ecommerce: 8 Ways to Improve

Swetha Amaresan
Updated 11/2/22
15 SaaS Customer Retention Strategies (That Actually Work)

Doug Bonderud
Updated 9/20/22

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