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7 Reasons Why Marketing Can't Trust the Webmaster with SEO

 

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The time has come for every marketing professional to understand the basics of search engine optimization (SEO).  You just can't trust SEO to the webmaster anymore.  SEO is one of the core responsibilities of marketing, and there are a number of reasons why a webmaster is not the right person to lead your SEO effort.

  1. The Webmaster does not know your best keywords or your customer personas.  He or she will not be the best person to pick what keywords to use for optimization.  Marketing is typically the source of market driven information, including personas and the key language that your market uses to describe product, problems and solutions.  That information should be an important foundation for your SEO campaign.
  2. The Webmaster does not care about leads and sales.  Typically, a webmaster might do some basic SEO and track the "hits" from search engines.  But as a marketer, I care about leads and sales.  I can tell you exactly how many visitors, leads and sales HubSpot gets from our ranking for the term "internet marketing" on Google because I approach SEO from a marketing perspective and use HubSpot marketing software to track it [end shameless promotion].  Most webmasters won't care about this type of tracking and reporting.
  3. The Webmaster is NOT good at creating thoughtful content for your market.  At the core, SEO is mostly about creating lots of interesting content that will appeal to your target market.  Who do you think will be better at creating good content? People who ceate content for a living (marketing) or people who program computers for a living (webmasters). I vote marketing!
  4. The Webmaster reports to IT, not marketing.  When you report to the IT department, your goals and  bonus are set by the VP of IT, who has other priorities than sales and leads.  Typically she or he wants to keep the infrastructure running and minimize interruptions to the business, and has a lot of business systems to worry about, like email, phone and financial systems.  SEO is not a strategic priority within IT, so it typically gets relegated to the "secondary priority list", which is IT speak for "not a snowball's chance in hell it will get done."
  5. The Webmaster does not care about or track your competition.  As a marketer, I want to know how I am ranked for certain keywords, as well as my competition.  I want to try and measure if I am gaining ground in the market or losing ground.  I want data that shows me these trends.  Typically the webmaster cannot be bothered with anything happening outside of your own server.  And that is where SEO starts to get most interesting.
  6. The Webmaster does not know where your customers hang out.  Marketing's job is to find out where your customers and prospects hang out (both online and offline) and engage those communities.  In the online world, doing this type of activity in the blogosphere and sociial media is important for linkbuilding.  Unless you are the 0.1% of companies in the world that sell to webmasters, the webmaster will not know the right places to negage the community.  This is a job that marketing is built for, and marketing should do it.
  7. SEO is broader than the website (and Webmaster).  To do SEO right, it is more than technical programming of your website.  The entire markeitng team needs to play a part, including the people doing content generation, lead generation, tradeshows and events, business development and partnerships, and especially public relations.

Note: This article is not meant to offend webmasters.  In fact, there are some webmasters that are great at SEO.  But at most B2B companies that I know, the webmaster should play an important part in SEO, but she or he is not the best person to lead the SEO effort.

Every Marketing Professional Should Know the Basics of SEO 

Every VP or Director of Marketing understands the basics of public relations, direct mail, branding, analytics and reporting, advertising, etc.  The time has also come that you need to understand the basics of SEO.  I am not saying that you should do SEO yourself (although, to be honest most of it is not rocket science and it is pretty easy) but that you need to know enough about SEO to coordinate efforts across your team or other departments and manage your SEO efforts effectively.  SEO affects content generation, lead generation, public relations, events and more.

A marketing leader needs to know enough about SEO to do the following:

  1. Hire a Good SEO Consultant
  2. Manage an SEO Expert In House
  3. Embrace SEO in PR Strategy
  4. Use SEO to Drive a Content Development Strategy
  5. Build Links During Online Interactions
  6. Track and Understand SEO Results

Do you need to brush up on your SEO knowledge?  Download our free Internet Marketing Webinars and watch the SEO 101 video to learn more, and run your website through our Website Grader free SEO tool.

 

SEO kit

Posted by Mike Volpe on Wed, Jun 11, 2008 @ 10:08 AM

COMMENTS

What's your definition of 'webmaster'?
I think without a lot of the characteristics you described, this would be a pretty unemployable person in the web development field.

posted on Wednesday, June 11, 2008 at 12:56 PM by Andy


Content is always king and having a passion for your niche will always shine through to the end

posted on Wednesday, June 11, 2008 at 2:17 PM by Shana


Great Article…Some webmasters focus on the look and feel of the websites rather than content…Some of them may not focus on converting visitors to leads and customers as there may not be any action calls.….I have faced similar problems before….

posted on Wednesday, June 11, 2008 at 2:29 PM by Govind Kadaba


So True - found out the hard (and expensive way). As the founder of a recently launched start-up I am now - with the help of HubSpot - becoming an "expert" at SEO.

posted on Wednesday, June 11, 2008 at 3:13 PM by Randi


As a copywriter who specializes in SEO-savvy web copy for numbeous clients, I couldn't agree with you more. I spend a great deal of time re-working sites for clients who entrusted keyword research and copywriting to an SEO firm, only to be disappointed. I consider it my personal duty to not only understand a client's branding, target audience and message, but to give them tangible and functional tools for achieving their goals. Thanks for putting this out there!

posted on Wednesday, June 11, 2008 at 4:19 PM by Erika Napoletano


This is a great article. I currently Webmaster several web sites for the company I work of as well as a few of our clients. I'm in the middle of trying to get our SEO off the ground and have had little to no help in doing so. Would I like our business to grow as a result of a good SEO campaign? Sure. But will I be able to pull off a truly "successful" campaign without the help from the folks that specialize in marketing? Doubtful, but I guess we'll see!

posted on Wednesday, June 11, 2008 at 5:50 PM by Mike


This is an example of excellent link bait -- good content with a great call to action at the end. Nice job!

posted on Wednesday, June 11, 2008 at 10:05 PM by freerangemom


Content is always king and having a passion for your niche will always shine through to the end

posted on Thursday, June 12, 2008 at 12:42 AM by garip benzer


Thanks everyone for the great comments.
@Andy - To me, a "webmaster"is a person in IT who is reponsible for the "website" and typically worries about the structure and design, uptime, hosting, software, etc. Unfortunately, because of legacy issues I think too many companies see the website as an IT or technical responsibility, not a marketing asset.

posted on Thursday, June 12, 2008 at 8:32 AM by


We do website design and internet marketing primarily for small businesses. We try to get clients to focus on marketing but for many of our clients it is very difficult. They haven't yet thought about who their target audience is or what they want their website to do for them. A lot of times they just want a website because everyone else has one so they should too. We're working really hard to get some web 2.0 marketing going in our small city and surrounding areas. Thanks for great articles and services hubspot!

posted on Thursday, June 12, 2008 at 10:04 AM by Christi Wharton


It's in my opinion that it really depends on the webmaster. I certainly care if my client does well. Because the better they do, the better I look. Which means more business for me. And sometimes I find myself really liking a client and wanting to see them excel for their sake, not mine.
I've definitely seen the other kind of webmaster though. They don't care what happens. As long as the job gets done and the client doesn't complain. As a young web designer (age 20) I'm doing my best to not turn into one of those.
So I think that Marketing could trust a webmaster with SEO, but they either need to take the initiative and insist that the web designer works WITH them instead of FOR them, or find the right type of webmaster that actually cares.

posted on Thursday, June 12, 2008 at 3:34 PM by Jeremy


Ouch. As a Webmaster that was brutal. Though I like to think I'm an exception and your talking about a rule? I think another important detail is that the title Webmaster is OBSOLETE which is more accurate. There is no one person who can be the master of all things web anymore. Things have simply gotten to complicated and busy.
You need a Web Project Manager, Web Developer, Web Programmer, Web Designer, Graphic Designer, SEO Analyst, PPC Campaign Manager, Web Server Administrator, Database Administrator, Web Analyst, Marketing Manager, Social Media Marketer, Videographer, Photographer, Online Identity Manager...
What am I forgetting here? So yeah... there is no such thing as a "Webmaster" in the 21st century.

posted on Thursday, June 12, 2008 at 3:54 PM by Kyle James


Hubspot doesn't understand their audience, clearly. They provide a product that helps webmasters be better at SEO and then rips them a new one in their blog.
Hubspot has bad customer service, too. This is just another indication that they're focused on the wrong things. I'm glad I stopped using it.

posted on Friday, June 13, 2008 at 9:12 AM by Webby McMaster


Interesting post. Webmasters who continue to operate as you describe are undoubtedly an endangered species. Last year my job title at Kadient was webmaster, but once the initial version of the website was in place I was transferred to the marketing group and charged with the task of turning the site into a marketing and sales engine. While I'm still responsible for the site infrastructure, my emphasis is now on lead generation. I’ve had to become intimately familiar with the value we deliver to each of our visitor personas, our core marketing messages, and our lead management process. When it comes to SEO, I knew I needed to augment my own experience and bandwidth with experts who are immersed in SEO, so we called Hubspot. They educated me in their inbound marketing methodology, and as a result we have seen a huge jump in site visitors on our targeted keywords. Interesting that as a result of this transition, my role at Kadient has been elevated from pure 'webmaster' to web marketing manager.

posted on Monday, June 16, 2008 at 11:38 AM by Karen C.


If what you say is true, I guess I need a new title then. As we look forward to a redesign, my focus as webmaster is to make sure what we (marketing and myself) have done correctly with SEO remains intake, while improving other areas of our website. I believe that small companies will continue to house the "oldschool" webmaster, because they can not hire all the staff that Kyle mentions.

posted on Tuesday, July 01, 2008 at 1:28 PM by NTA


I will agree, this effort requires team work, Marketing should drive the campaigns and content for SEO (keywords, ads, etc.) and webmaster should be the one who implements or executes it as a part of website SEO.

posted on Tuesday, November 11, 2008 at 3:21 AM by XSGrowth Plant Clinic


Comments have been closed for this article.