The HubSpot Customer Service Blog (11)

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7 Tips for Managing the Sales to CSM Handoff

Flori Needle
Updated 5/31/23
23 Excellent Customer Satisfaction Survey Examples [+ Templates]

Ruchika Sharma
Updated 6/6/24
Top 12 Free Help Desk Software & Ticketing Systems in 2024

Rami El-Abidin
Updated 9/4/24
What is customer sentiment? [Expert Insight]

Flori Needle
Updated 9/25/24
The UX Designer's Guide to Affinity Diagrams

Rebecca Riserbato
Updated 5/25/23
Customer Segmentation: How to Segment Users & Clients Effectively

Kristen Baker
Updated 4/18/24
The State of AI in Customer Service [New Data]

Flori Needle
Updated 9/11/24
The Top 18 Help Desk Metrics and Best Practices

Swetha Amaresan
Updated 5/22/23
Composable CDP: A New Era of Customer Data Platforms

Luke Kline
Updated 10/21/24
The Ultimate Guide to Training for Customer Service & Support

Allie Decker
Updated 4/17/24
4 Ways to Report on Customer Service Teams

Kiran Shahid
Updated 5/17/23
Call Center Resume Examples & The Skills to Include [+Templates]

Swetha Amaresan
Updated 9/18/24
28 Questionnaire Examples, Questions, & Templates to Survey Your Clients

Swetha Amaresan
Updated 5/23/22
Customer Enablement 101: What It Is and How to Implement It

Tristen Taylor
Updated 10/21/24
Social Media Crisis Management: Your Complete Guide [Free Template]

Mandy Bray
Updated 11/7/24
How to Respond to Negative Feedback from Customers

Mandy Bray
Updated 5/10/23
The 20 Best Call Center Software (& Features You Need) in 2024

Marcus Andrews
Updated 5/9/23
How to Create Great Customer Experiences on a Tight Budget

Rebecca Riserbato
Updated 5/8/23
Customer Experience Analytics: What They Are & Solutions to Help Measure Them

Rebecca Riserbato
Updated 5/5/23
Customer Journey Maps: How to Create Really Good Ones [Examples + Template]

Aaron Agius
Updated 11/20/24

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