Almost a year ago, Netflix made major headlines when a conversation with one of their customer service reps went viral. Everyone was amazed to see that a customer service representative was not only helpful, but also going out of his way to delight a customer.
Sometimes, though, the customer is the one who makes the interaction amazing. As the person who handle's HubSpot.com's SnapEngage live chat, I love to chat with our prospects, customers, and ... Read More
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